1 2 3 Previous Next 44 Replies Latest reply on May 2, 2013 7:49 AM by Vikram Iyer

    Not able to install AV 2013 Plus SR-1046782358

      Hi,

       

      I am not able to load AV 2013 Plus on my machine which is Windows 7.  Every time I go on to the chat session with the Team to try and resolve this issue they eventually try to uninstall the previous version (which was AV 2012 and that I have already uninstalled).  The Download process is too tedious (takes about 4 hours to download the AV 2013) and then once it tries to install I receicve a message Installation Failure.  The First line support team are aware of this and even the Second line team had tried to resolve this but have not success till date. 

       

      I need a resolution to this soon as I am out of AV in my machine and that my product is already activiated.

       

      Regards,

      Vikram

       

      Message was edited by: karthiks on 3/21/13 2:48:22 AM CDT
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