Skip navigation
McAfee Secure sites help keep you safe from identity theft, credit card fraud, spyware, spam, viruses and online scams
1886 Views 17 Replies Latest reply: Mar 18, 2013 3:43 PM by Ex_Brit RSS 1 2 Previous Next
sonsane Newcomer 9 posts since
Mar 16, 2013
Currently Being Moderated

Mar 16, 2013 11:07 PM

Cannot install a product from CD

Every time I try to install McAfee Viruscan Enterprise deletes files.  I have tried adding the file to the unwanted program files exclusion list but McAfee keeps deleting them anyway (same file, multiple times).

 

From the OnAccessScanLog:

 

3/16/2013 10:33:46 PM Cleaned  Dads_Acer\ABT C:\Users\ABT\AppData\Local\Temp\_ISTMP1.DIR\_INS5576._MP DisableTaskMgr Generic.grp!ih (Trojan)

3/16/2013 10:33:46 PM Cleaned  Dads_Acer\ABT C:\Users\ABT\AppData\Local\Temp\_ISTMP1.DIR\_INS5576._MP DisableRegistryTools Generic.grp!ih (Trojan)

3/16/2013 10:33:46 PM Cleaned  Dads_Acer\ABT C:\Users\ABT\AppData\Local\Temp\_ISTMP1.DIR\_INS5576._MP DisableCMD Generic.grp!ih (Trojan)

3/16/2013 10:33:46 PM Deleted  Dads_Acer\ABT C:\Users\ABT\AppData\Local\Temp\_ISTMP1.DIR\_INS5576._MP HKLM\Software\Microsoft\Windows\CurrentVersion\Explorer\Advanced|HIDEFILEEXT Generic.grp!ih (Trojan)

3/16/2013 10:33:46 PM Deleted  Dads_Acer\ABT C:\Users\ABT\AppData\Local\Temp\_ISTMP1.DIR\_INS5576._MP HIDEFILEEXT Generic.grp!ih (Trojan)

3/16/2013 10:33:46 PM Deleted  Dads_Acer\ABT C:\Users\ABT\AppData\Local\Temp\_ISTMP1.DIR\_INS5576._MP HKLM\Software\Microsoft\Windows\CurrentVersion\Explorer\Advanced|SUPERHIDDEN Generic.grp!ih (Trojan)

3/16/2013 10:33:46 PM Deleted  Dads_Acer\ABT C:\Users\ABT\AppData\Local\Temp\_ISTMP1.DIR\_INS5576._MP SUPERHIDDEN Generic.grp!ih (Trojan)

3/16/2013 10:33:46 PM Deleted  Dads_Acer\ABT C:\Users\ABT\AppData\Local\Temp\_ISTMP1.DIR\_INS5576._MP HKLM\Software\Microsoft\Windows\CurrentVersion\Explorer\Advanced|SHOWSUPERHIDDE N Generic.grp!ih (Trojan)

3/16/2013 10:33:46 PM Deleted  Dads_Acer\ABT C:\Users\ABT\AppData\Local\Temp\_ISTMP1.DIR\_INS5576._MP SHOWSUPERHIDDEN Generic.grp!ih (Trojan)

3/16/2013 10:33:46 PM Deleted  Dads_Acer\ABT C:\Users\ABT\AppData\Local\Temp\_ISTMP1.DIR\_INS5576._MP HKLM\Software\Microsoft\Windows\CurrentVersion\Explorer\Advanced|HIDDEN Generic.grp!ih (Trojan)

3/16/2013 10:33:46 PM Deleted  Dads_Acer\ABT C:\Users\ABT\AppData\Local\Temp\_ISTMP1.DIR\_INS5576._MP HIDDEN Generic.grp!ih (Trojan)

3/16/2013 10:33:46 PM Deleted  Dads_Acer\ABT C:\Users\ABT\AppData\Local\Temp\_ISTMP1.DIR\_INS5576._MP HKLM\Software\Microsoft\Windows\CurrentVersion\Policies\Explorer|NOFOLDEROPTION S Generic.grp!ih (Trojan)

3/16/2013 10:33:46 PM Deleted  Dads_Acer\ABT C:\Users\ABT\AppData\Local\Temp\_ISTMP1.DIR\_INS5576._MP NOFOLDEROPTIONS Generic.grp!ih (Trojan)

3/16/2013 10:33:46 PM Deleted  Dads_Acer\ABT C:\Users\ABT\AppData\Local\Temp\_ISTMP1.DIR\_INS5576._MP C:\PROGRAM FILES\MGI\MGI PHOTOSUITE III\SYSTEM\MGIUNINSTALL.728 Generic.grp!ih (Trojan)

3/16/2013 10:33:46 PM Deleted  Dads_Acer\ABT C:\Users\ABT\AppData\Local\Temp\_ISTMP1.DIR\_INS5576._MP C:\Program Files\MGI\MGI PhotoSuite III\System\MGIUninstall.728 Generic.grp!ih (Trojan)

 

 

 

 

 

The filename is Generic.grp!ih

 

The product I am trying to load is MGI PhotoSuite III (old but does the job).

 

Operating system is Vista

 

If someone could tell me how to temporarily shut down McAfee while I install this product we can probably get this resolved quickly.

 

Thanks for your assistance.

1 2 Previous Next

More Like This

  • Retrieving data ...

Bookmarked By (0)

Legend

  • Correct Answers - 5 points
  • Helpful Answers - 3 points