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2692 Views 11 Replies Latest reply: Jul 3, 2013 11:39 AM by willsonlebig RSS 1 2 Previous Next
wilfredy Newcomer 12 posts since
Jun 18, 2010
Currently Being Moderated

Mar 14, 2013 4:00 PM

Automatic Responses no working ePO 4.6 Patch 5

Hi Everyone,

 

we installed Patch 5 ( ePO 4.6 ), and after this some automatic Responses doesn't work ( Push Mcafee Agent, RSD: Query New Rogue Detection, so on), besides a few systems display "  update failed " ; in some cases stop to communicate with ePO server. When the patch was installed, we restar the services and restar the ePO sever, but with no luck, the problem persist.

 

We are running ePO sever 4.6 Patch 5

Mcafee Agent 4.6 Patch 3

VirusScan 8.8 Patch 2

RSD 4.7

 

Any help Please...!!!

 

Thanks,

Wilfredy

 

Message was edited by: wilfredy on 3/14/13 4:00:34 PM CDT
  • Don_Martin Apprentice 104 posts since
    Nov 11, 2010
    Currently Being Moderated
    2. Mar 28, 2013 5:09 AM (in response to wilfredy)
    Re: Automatic Responses no working ePO 4.6 Patch 5

    Hello,

     

    so there is NO support for faulty Upgrade behavings within the automatic response Tree but for the default responses? If they are as delivered? Huh, that's something to think about...

     

    Did you succeed in restoring your automatic replies? If not you may provide some informations related to your "wanted" responses with the product specification so someone could give you a hand with this.

  • Sailendra Pamidi McAfee SME 376 posts since
    Nov 3, 2009
    Currently Being Moderated
    3. Mar 29, 2013 10:15 PM (in response to wilfredy)
    Re: Automatic Responses no working ePO 4.6 Patch 5

    Hi Wilfredy,

     

    Sorry to  hear about your experience with Support. Can you share the SR number - this will help me follow up on it.

     

    Regards

    Sailendra

  • PhilR Apprentice 336 posts since
    May 21, 2009
    Currently Being Moderated
    6. Apr 2, 2013 4:27 AM (in response to wilfredy)
    Re: Automatic Responses no working ePO 4.6 Patch 5

    A possible workaround is to force remove the RSD extension and check it back in again.

     

    You'd need to reconfigure RSD and Rogue exceptions categories.

     

    Automatic responses should then start working.

     

    Note to McAfee, this is an old issue which still occurs with ePO 4.6.6, even though it is claimed to have been fixed in an earlier point build of ePO.

     

    Phil

  • irtech Newcomer 11 posts since
    Apr 29, 2012
    Currently Being Moderated
    8. Apr 7, 2013 11:51 PM (in response to wilfredy)
    Re: Automatic Responses no working ePO 4.6 Patch 5

    I have tried to do a forced uninstall of the RSD extension but the forced uninstall fails with errors, and RSD is corrupted. This means I have had to revert back to an earlier snapshot  (luckily the ePO server is a virtual one.) I am running ePO 4.66 and the latest version of RSD. This problem with email alerts not being sent is getting really old *sigh*

    regards

    G:)

  • PhilR Apprentice 336 posts since
    May 21, 2009
    Currently Being Moderated
    9. Apr 8, 2013 3:59 AM (in response to irtech)
    Re: Automatic Responses no working ePO 4.6 Patch 5

    Hi irtech,

     

    That's odd, ticking the force removal box should just remove the RSD extension and do nothing else.

     

    Then it's possible to check in the extension again.

     

    If only ePO allowed us to reinstall the current extension version over the top instead of just telling us that it's already up to date.

     

    Phil

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