Sorry for all the problems but we can't do anything in these forums regarding compensation. All we can do is steer people to a solution or support or wherever.
You need to speak to Customer Service. It's a free phone call or online chat and available through Useful Links at the top of this page.
Regarding the issue with Office, I haven't heard of this problem before, however I don't have MAT installed so can't personally vouch for that issue.
I can ask support to look into this thread but would need more details, your version of Office, your operating system and service pack and the version(s) of your installed McAfee software.
Okay I will try customer service. I have looked on the Internet Forums and have found a few examples of problems with MS Office 10 on Windows 7 and the Anti Theft Software. I have managed to resolve my issue so will chase with Customer Services to see if they can help.
OK, good luck.