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812 Views 2 Replies Latest reply: Apr 2, 2013 6:41 PM by pm_nate RSS
holtenj Newcomer 2 posts since
Mar 12, 2013
Currently Being Moderated

Mar 12, 2013 9:54 AM

Increasing the frequency of e-mail Quarantine Reports?

Is there a way to increase the frequency of e-mail quarantine reports in SaaS beyond once a day?  Sometimes we need to know very quickly after an e-mail has been received by the system that the e-mail was quarantined.

Could there be a way to get a message every time an e-mail is quarantined?

 

Thanks much!

     -Jim

  • Brad McGarr McAfee Employee 154 posts since
    Dec 4, 2012

    Greetings Hottenj!

     

    Indeed there is a way to increase your SaaS Spam Report frequency to up to twice a day. If you login to the Control Console and navigate to Email Protection > Policies, and edit your inbound policies. Inside each policy, under Spam > Reporting, you can designate up to two deliveries per day as long as they are greater than 1 hour apart. Many of the customers I speak with end up doing a "morning" report sent at or just before the start of business, and then another 1-2 hours before closing, but you're free to choose what works for you.


    Brad McGarr
    McAfee SaaS Email & Web Protection
    Technical Support Technician I (Legacy & Partner Support)
    Microsoft Certified Professional
    Microsoft Technology Associate - Windows OS | CompTIA A+ Certified Technician | CIW Web Foundations Associate
    Visit my blog: Brad's Corner - Insights from SaaS Email & Web Security Support https://community.mcafee.com/blogs/brad-denver

    Frequently Requested Information
  • pm_nate McAfee Employee 17 posts since
    Dec 6, 2012

    Hottenj,

     

    If you need to need to know immediately each time a message quarantined, you shouldn't be using the quarantine, you should be using the spam policy action -  "tag subject." When you select this action, any message that we would have blocked is instead tagged in the subject and delivered. The message would arrive with a header looking something something like this:

     

    To: you@yourdomain.com

    From: somespammer@spammer.com

    Date: Tuesday Mar 2 2013

    Subject: [Spam] Pills for everything direct from Canada

     

    Then, what many customers do, is setup Outlook to automatically sort tagged messages into a local spam folder. This prevents the messages from distracting the user and any time the user wants to check the spam for false positives they can simply click on the Outlook spam folder. You can find the spam action settings under any inbound policy > spam tab.

     

    Nate

    Sr. Product Manager

    McAfee

     

     

     

    The information contained herein is for informational purposes only and should not be deemed an offer by McAfee or create an obligation on McAfee. McAfee reserves the right to discontinue products at any time, add or subtract features or functionality, or modify its products, at its sole discretion, without notice and without incurring further obligations.

     

    on 5/1/13 2:05:17 PM CDT

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