2 Replies Latest reply on Mar 12, 2013 10:39 PM by karthiks

    Restore Quarantine files

      I have a problem. McAfee moved a large number of photos that I had scanned as part of a DVD project I was creating under Adobe Photoshop and Adobe Premiere Elements and placed them in a Quarantine file. The file is C:\ProgramData\McAfee|virusScan\Quarantine. When they did this McAfee changed the fileextension from .jpg to .BUP. I can not figure out how to move these pictures back into my Pictures file in microsoft Vista.  Does anyone know how to get these photo file out of Quarantine?  HELP!!

        • 1. Re: Restore Quarantine files

          Tapper,

           

          Open McAfee Console

          Go to Navigation (top right corner of the screen)

          Open Quarantined and Trusted items

          Open Quarantined Items / Quarantined potentially unwanted  programs

          Restore your pictures

           

          If you run a McAfee scan next time there are possibilities the files will be quarantined again.  So add these files in the exclusion list under Scanning settings and then run McAfee scan

           

          Message was edited by: karthiks on 3/11/13 10:34:43 PM CDT
          • 2. Re: Restore Quarantine files

            I got your PM. Could you please take a screen shot of the .BUP files present in the quarantine location and post it here