0 Replies Latest reply on Mar 5, 2013 11:42 AM by rpd85

    "Failed to create key" - EEPC 7.0 Offline Installation

    rpd85

      Hello,

      I am learning my way through the Endpoint Encryption products in a test lab environment. My setup is as follows:

      EPO 4.6.4 Build 202 (on Windows Server 2008 virtual machine)

      Endpoint Encryption for PC 7.0.0 311

      Endpoint Encryption Agent for Windows 7.0.0 311

      Windows XP w/SP3 virtual machine

       

      I was testing out the Offline Activation feature of EEPC, using the following guide:

      https://community.mcafee.com/community/business/data/epoenc/blog/2012/12/19/offl ine-activation-for-endpoint-encryption-for-pc-v7-eepc--steps

       

      Following all the steps, I created the installation package, copied the files to my XP virtual machine, and performed all the necessary installation commands. For the UserList.txt configuration file, I simply used Password as the token type.

      After running the OfflineActivation.exe file, I checked the log file to see if activation was successful, and saw "key data is invalid failed to create key", along with "errorID 301924350", and "activation aborted":

       

      2013-03-05 15:25:29,754 INFO StatusService Preboot File System (PBFS) creation complete

      2013-03-05 15:25:29,770 ERROR MfeEpePcEncryptionProviderPlugin ..\..\..\Src\EpeGenActivationHandler.cpp: EPE_gen_activation_handler::backup_keys_locally: 786: [0xCF060002] Key data is invalid failed to create key

      2013-03-05 15:25:29,770 ERROR MfeEpePcEncryptionProviderPlugin ..\..\..\Src\EpeGenActivationHandler.cpp: EPE_gen_activation_handler::backup_keys_locally: 888: Failed to backup keys locally. Activation aborted.

      2013-03-05 15:25:29,770 WARNING MfeEpePcEncryptionProviderPlugin ..\..\..\Src\EpeGenActivationHandler.cpp: EPE_gen_activation_handler::send_activate_exception: 926: Failed to backup keys

      2013-03-05 15:25:29,770 WARNING MfeEpeCoreEncryptionPlugin receive_from_service_first_message_of_type(MfeEpeEncryptionServiceClient, class ns1__ESActivateEncryptionAck) wrong message received:

      <?xml version="1.0" encoding="UTF-8"?><MfeEpeMessageList xmlns:SOAP-ENV="http://schemas.xmlsoap.org/soap/envelope/"xmlns:SOAP-ENC="http://schemas.xmlsoap.org/soap/encoding/"xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"xmlns:xsd="http://www.w3.org/2001/XMLSchema"xmlns:ns1=""xsi:type="ns1:MfeEpeMessageList"><element xsi:type="ns1:ESActivateEncryptionExc">

      <sendTo xsi:type="ns1:MfeEpeAddress" serviceUUID="5145540F-1BA8-4F52-895D-617839C2869E" serviceName="MfeEpeEncryptionServiceClient"></sendTo>

      <from xsi:type="ns1:MfeEpeAddress" serviceUUID="70e77e64-14e4-467d-8d22-775dc78d7c3b" serviceName="MfeEpeEncryptionService"></from>

      <errorId>-301924350</errorId>

      <message>Failed to backup keys</message>

      </element></MfeEpeMessageList>

      2013-03-05 15:25:29,785 INFO PcSystem Abandoning activation

      2013-03-05 15:25:29,864 ERROR StatusService Activation abandoned

       

      I haven't been able to find information about how to troubleshoot why this is failing, so anything that can point me in the right direction is much appreciated!