I just spent over 30 minutes with the customer service online chat,I had the service operator take over.They said that the issue was fixed and to please uninstall then reinstall. I did.
It still says that the product key code is "invalid".
I don't know what to do now.I'm getting really frustrated.
Then contact technical Support not Customer Service and ask them to escalate the issue. Sorry it's the weekend and there's nobody around here to ask.
Sorry, I meant Technical Support.I didn't notice I put customer service until after I posted.They didn't seem to help much since it didn't work.
For some reason it now says:
- Protection is available with McAfee Total Protection – Trial Subscription
- Expires: 3/1/2014
But it's only available on one pc and not even the ones that are in use (they have the expired AntiVirus Plus listed)
It's not like I can return the stupid program to get something else,not after I've already scratched the back for the non-working code.
I'm afraid I don't understand that either. All I can do is send an email to my support contact. I have no idea if they are on duty but at least I will try.
Thank you for trying. This has been the most problems I've ever had with a McAfee product and I have been a loyal user for 5 years.
Hopefully so someone will add their idea here. I've never dealt with a registration key with my account.
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Check if my above post resolves the issue, if not please login to McAfee account HERE and login with your email address & password. Check if you have the new product 3-User McAfee Total Protection expires 03/01/2014, the one you purchased recently. If available follow the below instructions and reinstall the McAfee. I checked our database it seems the 3-User McAfee Total Protection expires 03/01/2014 already activated so download and install it to get this issue fixed.
Run McAfee removal tool
Restart the machine
Click HERE login and install the McAfee