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3385 Views 16 Replies Latest reply: Mar 21, 2013 12:55 PM by tcox8 RSS 1 2 Previous Next
tcox8 Apprentice 121 posts since
Jan 26, 2012
Currently Being Moderated

Feb 26, 2013 1:15 PM

Searching available Encryption Providers

Hello,

 

I can't get my installations to activate. They make it to the "Searching available Encryption Providers" but do not go any further than that. Does anyone have any pointers? I have checked the logs and can't seem to find anything going wrong.

  • SafeBoot Group Leader 8,599 posts since
    Oct 28, 2008
    Currently Being Moderated
    1. Feb 26, 2013 1:38 PM (in response to tcox8)
    Re: Searching available Encryption Providers

    usually this is because you deployed the EEPC agent, but not an encryption provider to the machines. Page 30 of the documentation describes this - https://kc.mcafee.com/resources/sites/MCAFEE/content/live/PRODUCT_DOCUMENTATION/ 23000/PD23753/en_US/eepc_620_best_practices_guide_en-us.pdf


    Heisenberg is pulled over for speeding: “Do you know how fast you were going?” the police officer asks, incredulously. “No,” replies Heisenberg, “but I know exactly where I am!”
    Personal Blog : http://mcaf.ee/simon | Corporate Blog : http://SIBlog.mcafee.com | Create your own safe, short URL's - http://mcaf.ee

  • SafeBoot Group Leader 8,599 posts since
    Oct 28, 2008
    Currently Being Moderated
    3. Feb 26, 2013 1:50 PM (in response to tcox8)
    Re: Searching available Encryption Providers

    You are deploying outside of EPO? I guess we need to see the EEPC log to go any further then. Does the agent seem to be running ok?


    Heisenberg is pulled over for speeding: “Do you know how fast you were going?” the police officer asks, incredulously. “No,” replies Heisenberg, “but I know exactly where I am!”
    Personal Blog : http://mcaf.ee/simon | Corporate Blog : http://SIBlog.mcafee.com | Create your own safe, short URL's - http://mcaf.ee

  • SafeBoot Group Leader 8,599 posts since
    Oct 28, 2008
    Currently Being Moderated
    5. Feb 26, 2013 2:04 PM (in response to tcox8)
    Re: Searching available Encryption Providers

    It's the EEPC log we need - do you have one of those?


    Heisenberg is pulled over for speeding: “Do you know how fast you were going?” the police officer asks, incredulously. “No,” replies Heisenberg, “but I know exactly where I am!”
    Personal Blog : http://mcaf.ee/simon | Corporate Blog : http://SIBlog.mcafee.com | Create your own safe, short URL's - http://mcaf.ee

  • Timmah McAfee Employee 104 posts since
    Jan 25, 2011
    Currently Being Moderated
    9. Feb 27, 2013 2:19 AM (in response to tcox8)
    Re: Searching available Encryption Providers

    Hi tcox8,

     

    Just a few questions... this is an interesting log

     

    Is this a UEFI system?

     

    Do you happen to have the remnants of an HP product on this system? Is there a hidden HP_Tools partition on the system?

     

    Don't worry about the timestamps in the log. I believe we just use UTC rather than localtime (or the other way round, I forget).

     

    Cheers,

     

    Tim

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