9 Replies Latest reply: Feb 28, 2013 4:34 AM by cpcit RSS

    DLPe 9.2 Evidence not available

    cpcit

      Hi, We are facing an issue with the evidence folder. The permissions and sharing has been done as per the Mcafee installation guide. I am able to access the UNC path from the client PC and can also manually copy a file to it. The DLP monitor shows the evidence file but when we try to access it from ePO it gives the error 'Evidence not available' and there is no file in the UNC path. I have read a few issues in this regard, I have already tried providing access to Domain Users rather than Domain Computers to the UNC folder but the result is the same. All machines are domain computers and all users have AD accounts. Also, in the DLP logs the client connection status shows as offline.

       

      Please let me know if there is anything else that needs to be checked.

       

      Thanks.