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510 Views 1 Reply Latest reply: Feb 23, 2013 11:08 PM by Heather Mentzer RSS
benapplayer Newcomer 1 posts since
Feb 20, 2013
Currently Being Moderated

Feb 20, 2013 11:23 AM

SaaS provider + Support account

We provide SaaS to our clients and manage inbound services via the McAfee Console.

 

In situations where we need to raise a case with McAfee (similiar to the false_positives email automated service) - I am trying to create an account here: https://mysupport.mcafee.com/Eservice/NewUserCreation

 

- It is asking me for the Grant Number - what is the Grant number?

 

Am i trying to create an account in the correct way?

  • Heather Mentzer McAfee Mentor 5 posts since
    Oct 15, 2012
    Currently Being Moderated
    1. Feb 23, 2013 11:08 PM (in response to benapplayer)
    Re: SaaS provider + Support account

    Benapplayer,

     

    If you do not have a grant number you may be supported under a different support team or reseller.

     

    If you send me the Account name for your client I can point you to the correct support site.

     

    Heather Mentzer


    Heather Mentzer
    Systems Support Specialist
    SaaS Email and Web Protection
    McAfee Intel Company.jpg

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