7 Replies Latest reply on Feb 17, 2013 12:27 PM by Peter M

    Automatic Scan not working

    kez

      I have Automatic  updates set and Scheduled Scan set for 0700 on Sundays.

       

      Today, no automatic updates received as far as I know, and scheduled scan had not started by 14.30, which is most unusual.

       

      Checked for updates and it seemed to install something but when I check for latest DAT file, nothing is shown in Security Center. Engine build is shown, but no line showing the DAT file.

       

      These scheduled scan time is moving forward of it’s own accord, by 30 mins, and when the specified time passes, nothing happens, and the ‘scheduled scan time’ moves forward again. After the updates seemed to installl, it said scan was set for 15.28, and now is says 15.50. (I've just checked again, and it's reverted back to 15.28!)

       

      I am getting a sense of deja vu, as I was caught up in the bad DAT download some months ago, and it took several calls to McAfee to even get them to acknowledge there was a problem, and I really don't want to go theough that again. This is how it started then....but at least I could easily find what DAT I had.

       

      Anyone else having this problem? I would show a screen shot of Sec Center, but can'r work out how to do it!

       

      (Windows 7, IE8, byt the way).

        • 1. Re: Automatic Scan not working
          Peter M

          Your version of VirusScan may be a little old so the problem may still be that scheduled scans are delayed if the software senses hard drive activity.    However as you didn't mention the version I'm only assuming.

           

          Also, depending on version, updates are truly silent so you probably wouldn't notice them

           

          Please post what is shown for SecurityCenter and VirusScan in 'About'.

           

          By the way, McAfee relies on Internet Explorer being installed and it plus all its add-ons being totally up to date regardless of your default browser choice, so please install IE9 a.s.a.p. and then make sure all Windows Updates are current.  (Assuming you have 7 SP1).

           

          Technical Support are more than willing to help you free of charge by phone or online chat and that's available via Useful Links at the top of this page.

          • 2. Re: Automatic Scan not working
            kez

            Actually, it didn't revert back to 15.28. That's the time showing as the scheduled scan time (but it should be 0700).

             

            The 'next' scan time is now showing as 16.50.

             

            And I have done nothing, not checked again for updates or anything.

             

            I don't run any other security products, by the way.

            • 3. Re: Automatic Scan not working
              kez

              Thank  you Peter for such a quick response.

               

              Sec Center

               

              Version:12.1

              Build 12.1.253

              Affled:0

              Language: en-us

              Last update: 14/01/2013

               

              Anti-Virys and Anti-Spyware

               

              Version 16.1

              Build 16.1.144

              Last update: 17/02/2013

              Engine version 1438.0

              Engine creation date:16/02/2013

              • 4. Re: Automatic Scan not working
                Peter M

                That's the same version I have and my scheduled scan is turnbed off, but when I turn it on it reflects next scan at whatever the time is in the settings box.

                 

                Run the MVT to see if it will fix anything.

                 

                http://mvt.mcafee.com/

                 

                if that fails to fix anything then contact Technical Support.

                • 5. Re: Automatic Scan not working
                  Peter M

                  BTW, you should update IE to v9.

                  • 6. Re: Automatic Scan not working
                    kez

                    Many thanks Peter.

                     

                    Checked and am running on IE9, thought I was on 8!

                    • 7. Re: Automatic Scan not working
                      Peter M

                      It does get confusing at times doesn't it ?  Especially with IE10 for Win 7 just around the corner.