5 Replies Latest reply: Feb 16, 2013 4:27 AM by alexn RSS

    Keyboard Delay/Lag When On-Access Scanner is  Enabled

    norwynn

      Hello,

       

      I have VirusScan Enterprise + AntiSpyware Enterprise 8.8 installed on my corporate laptop.  For the past couple of months, I have experienced some sort of delay/lag when I type on the keyboard, like whatever I type appears on the screen some 1-2 seconds later.  I tried restarting and the problem goes away.  Though yesterday, it has been "permanent".  I tried looking for configurations or apps that are running the background and I tried disabling the On-Access Scanner and the typing speed goes back to normal.   After about 3 minutes,when the On-Access Scanner kicks back in, the delay/lag is back again.

       

      Now obviously, i cannot disabled the On-Access Scanner since that would violate corporate security policies (and I cannot actually disable it since it is centrally controlled/monitored).  Is there a setting(s) somewhere that can be modified, process added to exclusions to resolve this keyboard lag?  My laptop is barely usable because of this issue.

       

      Any help would be greatly appreciated.