Your renewal fee can be refunded easily by contacting Customer Service within 60 days of it happening and that's a free phone call or online chat. Software is always changed from year to year, even from month to month so will always be 'renewing' itself.
Defaults MUST be used in IE to get McAfee to install and function correctly. The software has built-in browser protection so no need to alter those settings in IE. This is regardless of your default browser setting.
For help with the issue of not being able to install we here would need more information such as:
1. What is your operating system and service pack (if applicable) and is it x86 or x64, and what version of Internet Explorer is installed (whether or not you use it)?
2. Have you had any unusual behaviour indicating malware could be present?
3. What other security software is installed?
4. How do you connect to the Internet, wired or wirless and is it always on?
5. What model/make of machine is this and what speed CPU and capacity of Memory are installed?
Evidently, Ex_Brit, you missed the part where I indicated McAfee Support Forced Closed the issue without solving in last year!
Three months they had me running in circles. Three months!
I provided them with all the logs from McAfee, Windows, Internet Explorer and AOL.
Three months without an answer. Then, a simple e-mail declaring the issue was closed.
I KNOW DAMN WELL THOSE LOGS CONTAIN INFORMATION REGARDING THE LOADING PROBLEM. SPECIFIC INFORMATION WHICH COULD BE USED TO RESOLVE THE ISSUE. AND, I KNOW NO ONE AT MCAFEE READ THEM.
The only response I ever get from them is run the virtual technician; run the remnant removal tool; give me access to your computer and I will resolve the problem. I REFUSE TO ALLOW REMOTE ACCESS.
I am certain the problem is relative to the Legacy folders not being removed in Windows 7.
Not allowing them remote access is probably the reason they closed the case and why in your mind it was never solved. You have to help them to help you. I promise they don't pry into your personal stuff. I've had remote access done here on several occasions and it's all very above board I assure you.
If there are legacy folders to blame then the only answer is to uninstall via Control Panel, run the MCPR Cleanup Tool, reboot, then run the rather longer registry cleanup method (see below) before reinstalling from your online account.
If you need to completely remove all reference to McAfee then here's the registry method:
Go to Start/Run and enter regedit and click OK.
A page should open with the top left hand corner looking something like this:
if for some reason it's expanded, collapse it and then highlight My Computer (Computer in Vista/Windows 7/8).
Go to File tab and click "Export" and send all of the registry to your desktop. This is in case something goes wrong. It can then be rebuilt by simply right-clicking that desktop item and selecting Merge.
Now click the Edit tab and then "Find". Enter "McAfee" (minus the "") then click "Find next" (or hit the enter key).
Whatever is found, right-click and delete.
Hit your F3 key for the next instance and keep going until all entries are gone. It can take a long time if a lot of McAfee components were originally installed and the MCPR removal tool (Useful Links at top of this page) didn't work for some reason.
If one says it can't be deleted this is where it gets complicated. You have to then find which key on the left column pertains to it and right-click/Properties/Permissions and give yourself ownership and then permission.
For really old legacy entries you will then have to repeat the process using 'NAI' minus the '' of course.
It takes a long time.
When McAfee comes into play it is not like other security applications. It completely depends upon the operating system. When all the security applications are installed easily on the computer why McAfee gives you this much trouble have you ever thought about it. McAfee installation depends on windows and it uses windows installer to have your application installation. Just dont mind re-formatting your OS once. And after this reformat make sure that you update your OS and then install McAfee. After that have your OS and as well as your McAfee upto date so that your computer will be free from infections..
And as metioned in the above statement McAfee makes big changes to its own software because the update which is done to it is considering the infections. Infections which were before 10years are different and the infections which are now are different. So try it one more time and make you computer secure..
Safe Never Sleeps