4 Replies Latest reply on Mar 22, 2013 1:07 AM by markus.pop

    EEPC - Preboot screen locks up


      Using EEPC with EPO 4.6.4. We have had some isssues with a few HP laptops randomly locking up on the Preboot screen. The background theme is displayed but the authentication screen fails to display. The mouse cursor appears on the screen but the mouse is frozen. We have to shut down the machine, turn it back on and everything is normal again. The hardest part is being able to recreate the issue. How would I go about troubleshooting this since I'm dealing with the preboot screen? ideas?