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1147 Views 6 Replies Latest reply: Feb 19, 2013 3:59 AM by hem RSS
tarak Newcomer 13 posts since
Feb 12, 2013
Currently Being Moderated

Feb 13, 2013 12:19 PM

Inactive Agents

Hi,

 

All workstations McAfee agents are inactive, Whether we need to re-install agents on workstations?

 

 

Thanks in advance!!

Tarak

  • JoeBidgood McAfee SME 2,867 posts since
    Sep 11, 2009
    Currently Being Moderated
    2. Feb 14, 2013 1:41 PM (in response to tarak)
    Re: Inactive Agents

    Hi...

     

    Can you explain a bit more? Where are you seeing the agents as Inactive?

     

    Thanks -

     

    Joe




    (Please post questions to the forum, as I am unable to respond to private messages. Thanks!)



  • hem McAfee Employee 848 posts since
    Nov 18, 2009
    Currently Being Moderated
    4. Feb 15, 2013 7:26 AM (in response to tarak)
    Re: Inactive Agents

    You should check why those machines didn't communicate to ePO from a month. Are they in network? Are you able to ping the ePO server and able to telnet on agent ports?


    Thanks
    Hem





  • hem McAfee Employee 848 posts since
    Nov 18, 2009
    Currently Being Moderated
    6. Feb 19, 2013 3:59 AM (in response to tarak)
    Re: Inactive Agents

    I apologize but not clear. When the machines are in the network, they are communicating to ePO. They are in the network then next possibilty I can think of that you modified the query and set the lower value from 30 days of default Inactive agent query.


    Thanks
    Hem





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