2 Replies Latest reply: Feb 13, 2013 7:32 PM by nitpas RSS

    An error occurred while retrieving the requested data

    nitpas

      "An error occurred while retrieving the requested data""

       

      How to fix this issue ,Current ver is 4.5 . the above error comes under the Mcafee agent ..

       

      also we have some issue like

      Case 1: Duplicate of IP Address with different hostname on Workstation & Server

      Case 2: System is reachable from ePO but Last Communication is not accurate in ePO

      Case 3: System is reachable from ePO but Agent version is Outdated

       

       

      Can these above issue related to the error ??

       

        • 1. Re: An error occurred while retrieving the requested data
          Sailendra Pamidi

          For the first issue, Please check KB69037.

           

          For case 1, ePO relies on the AgentGUID value and MAC address for determining whether a machine needs to be added or updated. So IP Address value is what ever is reported by the Agent. If the MAC address of both entries are different then they are different physical or vitual machines.

           

          For case 2 & 3, please post on separate threads withdebug logs for Agent log and server.log on the ePO server with matching timeframes - which may help find out what is actually going on.

          • 2. Re: An error occurred while retrieving the requested data
            nitpas

            Hi Sailendra,

             

            Thanks for the reply  . yes the GUID was diff for those Hostnames.  we also thought that the issue can be becausse we use IOS imgae pkg to build a system so we thought the ePO agent is also included in that pkgso it must  be cloning in some way , but checked with wintel team and they told that the ePO is installed after the complete systems is ready with windows OS and then they install the ePO agent so we negate the duplicate due to this installtion process.

             

            Reg logs will sure post once i get that .

             

            Regards

            nitpas.