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448 Views 2 Replies Latest reply: Feb 13, 2013 7:32 PM by nitpas RSS
nitpas Newcomer 13 posts since
Feb 6, 2013
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Feb 12, 2013 10:17 PM

An error occurred while retrieving the requested data

"An error occurred while retrieving the requested data""


How to fix this issue ,Current ver is 4.5 . the above error comes under the Mcafee agent ..


also we have some issue like

Case 1: Duplicate of IP Address with different hostname on Workstation & Server

Case 2: System is reachable from ePO but Last Communication is not accurate in ePO

Case 3: System is reachable from ePO but Agent version is Outdated



Can these above issue related to the error ??


  • Sailendra Pamidi McAfee SME 376 posts since
    Nov 3, 2009

    For the first issue, Please check KB69037.


    For case 1, ePO relies on the AgentGUID value and MAC address for determining whether a machine needs to be added or updated. So IP Address value is what ever is reported by the Agent. If the MAC address of both entries are different then they are different physical or vitual machines.


    For case 2 & 3, please post on separate threads withdebug logs for Agent log and server.log on the ePO server with matching timeframes - which may help find out what is actually going on.

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