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394 Views 1 Reply Latest reply: Feb 10, 2013 4:55 AM by Ex_Brit RSS
mommyof2 Newcomer 2 posts since
Feb 8, 2013
Currently Being Moderated

Feb 9, 2013 10:58 PM


Who do I contact about recieving a refund? I bought Total protection 2013 less then a week ago, have not been able to activate it, called customer service for them to tell me that my 2 day old laptop that wasnt connected to the internet has viruses on it, then was told that they wanted 200 dollars to fix it. Totally ridicolous, I have already purchased another protection program and installed it and activated it no problem. I would appreciate someone telling me something. This is horrible, I am not about to waste 60 dollars on something that didnt even work or could be activated in the first place. I am very upset right now

  • Ex_Brit Volunteer Moderator 59,609 posts since
    May 6, 2004
    Currently Being Moderated
    1. Feb 10, 2013 5:56 AM (in response to mommyof2)
    Re: Question

    It needs to be connected to the Internet to activate the software plus to check for updates which occurs every few hours.  It also relies on a system that is totally up to date, even parts of the system you may not always or hardly ever use.


    Malware can be introduced to a machine that's not connected to the Internet by various means and maybe that other software doesn't check first for malware before running its installer.   Not all  security software does. Customer Service or Technical Support would direct you to purchase virus removal. All antivirus makers charge for one-on-one virus removal but there are always free alternatives if you do some research, see the last link in my signature below.  


    You can obtain a refund from Customer Service within  30 days of purchase, or 60 days if it was a subscription renewal.  See the link under Useful Links at the top of this page.








    Message was edited by: Ex_Brit on 10/02/13 6:56:53 EST AM
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