Did the Encryption Policy in ePO cange to "default" or something like that.
When you the position of the machines is changed in the ePO-Tree
and the policy inheritance is another , i experienced such a bad situation.
No the policies did not change. There are 762 total machines in this same group in the system tree. Only these 5 have reported the issue. I did a quick survey of encryption users on the other systems and they seem to still be populated.
After reviewing the Audit Log under User Management it was determined that these systems were deleted from ePO. When that happened the assigned users went with the machine.
The machine showed back up as managed in the same group as soon as it communicated again, but the users had been removed. A restart of the McAfee Endpoing Encryption Agent or a restart of the machine triggered the event to add the users back to the machine.
THANKYOU for telling us what it was - it's always great to get to root cause with issues like this.
This just started happening to us, so far 2 computers wont work with any of the original users. I tried with a new user that needs the 3 security questions and that username worked.
So what I found now is the original users dont work but new created users do work. Any ideas?