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615 Views 2 Replies Latest reply: Feb 8, 2013 4:32 PM by alexn RSS
czql5v Apprentice 110 posts since
Aug 1, 2007
Currently Being Moderated

Feb 7, 2013 12:20 AM

Super Agent . . .

Hi All,


What' going on with my Super Agents (SA)???


Recently we have been getting an issue with our SA's. A SA in the Management Container loses its SA identity, i.e. it does not appear in the Distributed Repositories List as its SA MGMT1. It always gets replaced by File and Print (FP3) server which is NOT set up as a SA.


It appears to happen after the AD sync has taken place. I have checked the policies and all appears to be ok. MGMT1 is set up as an SA and FP3 is just a normal server which takes its policies from the top of the tree.


Other than deleting the Agent from FP3 and reinstalling I can't think of what else to do.


Any advice would be appreciated.



  • Sk1dMARK Apprentice 104 posts since
    Feb 23, 2007
    Currently Being Moderated
    1. Feb 8, 2013 2:54 PM (in response to czql5v)
    Re: Super Agent . . .

    That is a weird one.


    The only time I have seen behavior like this was with systems that had duplicate AgentGUIDs.



    Check the values on the two systems.  It is a long-shot, but I hope it helps.







  • alexn Veteran 722 posts since
    Aug 9, 2012
    Currently Being Moderated
    2. Feb 8, 2013 4:32 PM (in response to Sk1dMARK)
    Re: Super Agent . . .
    1. Log in to your ePo
    2. Select the Target machine which is losing its identity as "SA".
    3. Click assigned policies
    4. select MA policy
    5. Selct general policy and make sure that "Convert agents to SuperAgents  (Windows only)"  Repository Path and use system as SA is checked in.
    6. Edit and redeploy this policy on that machine.

    Post Timings: 6.00 AM to 3.00PM PDT

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