We are currently running EEPC 7, and we are having issues with users not making to the Encrypted laptops. Basically, when we add new users, send a wake up call, these users do not get added to the system. The only resolution to this so far is to restart all McAfee services on the Agent Handler which is not really a resolution, but rather a workaround. Any Ideas? Thank you.
Seems your AH has a problem but without seeing the logs it is speculating. The server.log file on the AH should tell something.