5 Replies Latest reply: Feb 4, 2013 7:16 PM by Ex_Brit RSS

    Unable to Logon after install/upgrade to McAfee Suite 12



      I have 5 client computers (Windows XP, all patches installed) in a smallbusiness network (smallbusiness domain) using McAfee Antivirus Plus (currently 11.6).


      After upgrade to the current version (should be 12.x?) via the online updater we are not able to login to the computers anymore. After entering the credentials, the screen freezes.

      This behaviour is reproducable under at least 3 of the 5 clients. We were only able to login again via "safe mode".


      These steps were taken:

      1. Upgrade via the mcafee gui -> error as above

      2. uninstalled the current version of antivirus, ran mcpr.exe and did a clean install of the new version (downloaded via the customer portal) -> error as above

      3. Ran virtual-technician before upgrade (with some minor issues detected), ran virtual-technician after upgade (with the same issues).


      Did anyone experience similar issues? What can I do?


      Thank you in advance!