Skip navigation
McAfee Secure sites help keep you safe from identity theft, credit card fraud, spyware, spam, viruses and online scams
This discussion is archived
860 Views 5 Replies Latest reply: Feb 4, 2013 7:16 PM by Ex_Brit RSS
abela Newcomer 3 posts since
Jan 20, 2013
Currently Being Moderated

Feb 3, 2013 11:41 AM

Unable to Logon after install/upgrade to McAfee Suite 12

Hello!

I have 5 client computers (Windows XP, all patches installed) in a smallbusiness network (smallbusiness domain) using McAfee Antivirus Plus (currently 11.6).

 

After upgrade to the current version (should be 12.x?) via the online updater we are not able to login to the computers anymore. After entering the credentials, the screen freezes.

This behaviour is reproducable under at least 3 of the 5 clients. We were only able to login again via "safe mode".

 

These steps were taken:

1. Upgrade via the mcafee gui -> error as above

2. uninstalled the current version of antivirus, ran mcpr.exe and did a clean install of the new version (downloaded via the customer portal) -> error as above

3. Ran virtual-technician before upgrade (with some minor issues detected), ran virtual-technician after upgade (with the same issues).

 

Did anyone experience similar issues? What can I do?

 

Thank you in advance!

Alex

More Like This

  • Retrieving data ...

Bookmarked By (0)

Legend

  • Correct Answers - 5 points
  • Helpful Answers - 3 points