8 Replies Latest reply: Feb 4, 2013 7:29 PM by zarberg RSS

    ePO Apache service will not start after 4.6 to 4.6.4 upgrade

    zarberg

      Upgraded ePO following the documentation (https://kc.mcafee.com/resources/sites/MCAFEE/content/live/PRODUCT_DOCUMENTATION/ 22000/PD22974/en_US/epo_460_install_guide_en-us.pdf) and after server restart, the McAfee ePolicy Orchestrator 4.6.4 Server service will not start. I get the following error:

       

      "Windows could not start the McAfee ePolicy Orchestrator 4.6.4 Server on Local Computer. For more information, review the System Event Log. If this is a non-Microsoft service, contact the service vendor, and refer to service-specific error code 1."

       

      When I check the system event log, it says the following:

       

      "The McAfee ePolicy Orchestrator 4.6.4 Server service terminated with service-specific error Incorrect function.."

       

      and under details:

       

      "

      -System

       



      -Provider



      [ Name] Service Control Manager



      [ Guid] {555908d1-a6d7-4695-8e1e-26931d2012f4}



      [ EventSourceName] Service Control Manager

       



      -EventID7024

       




      [ Qualifiers] 49152



      Version0



      Level2



      Task0



      Opcode0



      Keywords0x8080000000000000


      -TimeCreated

       




      [ SystemTime] 2013-02-01T19:53:53.484924300Z



      EventRecordID26974



      Correlation


      -Execution

       




      [ ProcessID] 636



      [ ThreadID] 1824



      ChannelSystem



      ComputerESEPO01.xxxx.xxx.xxxxx.xx.xx



      Security
      -EventData

       



      param1McAfee ePolicy Orchestrator 4.6.4 Server


      param2%%1

       

      "

       

      I'm very anxious to get this back up and running, so let me know if you need more info, and I'll do what I can.

        • 1. Re: ePO Apache service will not start after 4.6 to 4.6.4 upgrade
          JoeBidgood

          Try and start the service again, and then check the latest errorlog in <epo install folder>\apache2\logs - does it show any errors?

           

          Thanks -

           

          Joe

           

          Message was edited by: JoeBidgood on 01/02/13 20:18:52 GMT
          • 2. Re: ePO Apache service will not start after 4.6 to 4.6.4 upgrade
            zarberg

            None. I tried restarting the service and the error log there did not update - it only shows entries from right before the upgrade:

             

            [Fri Feb 01 14:27:05 2013] [notice] Parent: Received shutdown signal -- Shutting down the server.

            [Fri Feb 01 14:27:05 2013] [notice] Child 5100: Exit event signaled. Child process is ending.

            [Fri Feb 01 14:27:06 2013] [notice] Child 5100: Released the start mutex

            [Fri Feb 01 14:27:06 2013] [notice] Child 5100: All worker threads have exited.

            [Fri Feb 01 14:27:06 2013] [notice] Child 5100: Child process is exiting

            [Fri Feb 01 14:27:06 2013] [notice] Parent: Child process exited successfully.

             

            There are no other folders/files with a date modified that would indicate it installed somewhere else, too.

            • 3. Re: ePO Apache service will not start after 4.6 to 4.6.4 upgrade
              JoeBidgood

              OK, that rules out some possibilities. Can you check the server.log in DB\logs for the same time? Any errors reported?

               

              Thanks -

               

              Joe

              • 4. Re: ePO Apache service will not start after 4.6 to 4.6.4 upgrade
                zarberg

                Last entry there is also from just before the upgrade (~2:40 EST)

                 

                "20130201142706    I    #05104    NAIMSRV     ePolicy Orchestrator server stopped."

                • 5. Re: ePO Apache service will not start after 4.6 to 4.6.4 upgrade
                  zarberg

                  A bit of additional info, in the Windows Application log, I found the following:

                   

                  "

                  The Apache service named







                  reported the following error: >>>



                  Apache.exe: Syntax error on line 173 of C:/Program Files (x86)/McAfee/ePolicy Orchestrator/Apache2/conf/httpd.conf: Cannot load C:/Program Files (x86)/McAfee/ePolicy Orchestrator/Apache2/modules/mod_ssl.so into server: The specified module could not be fo

                  "

                   

                  And yes, it cut off there.

                   

                  edit:

                   

                  Yet, when I browse to that directory, the file is indeed there.

                   

                  Message was edited by: zarberg on 2/1/13 3:37:47 PM CST
                  • 6. Re: ePO Apache service will not start after 4.6 to 4.6.4 upgrade
                    hem

                    Is event parser services running? If not then looks the connectivity issue with DB. Are you able to validate \core\config page?

                     

                    --------------------

                    Agent meta-data out of date, 9598278 > 9592914; resending.

                    20130201142702          I          #06372          NAIMSRV           Sending props response for agent UIA07118, policy files attached (Policy\Server.xml)

                    20130201142702          I          #06372          NAIMSRV           Signing agent response package with key 0UrK/pW6emBC1M2eBzeU+vhtBidFY8sdFdLG1fv0GbA=

                    20130201142702          I          #07892          NAIMSRV           Received [Event] from UIA07118:{6E863CF9-938F-40AE-B0CD-EBC38C8FAC53}

                    20130201142706          E          #05104          EPOLDAP           LDAP server cache has a reference count of -4499

                    --------------------------

                    • 7. Re: ePO Apache service will not start after 4.6 to 4.6.4 upgrade
                      zarberg

                      Event Parser can't start unless the McAfee ePolicy Orchestrator 4.6.4 Server service is running, and that's the service that won't start (that keeps throwing the error)

                      • 8. Re: ePO Apache service will not start after 4.6 to 4.6.4 upgrade
                        zarberg

                        With a little rough guidance from McAfee support I ended up backing up the database and re-installing with a clean copy of ePO 4.6.4 then copying over the database files/a few select server files.

                         

                        Alas, would have been nice to find out what actually happened, as I think I followed the upgrade instructions correctly.