9 Replies Latest reply: Feb 1, 2013 2:21 PM by BobStasz RSS

    What is the best way to successfully deploy Endpoint Security for Mac from ePO 4.6.4?

    BobStasz

      I am having difficulty setting up tasks to properly deploy McAfee Endpoint Security for Mac Suite 1.2.  I am able to create and deploy tasks to push the McAfee Agent to a MacBook OSX (Lion).  But I cannot get the tasks to deploy the Endpoint Security Suite.  Does anyone have any suggestions?

        • 1. Re: What is the best way to successfully deploy Endpoint Security for Mac from ePO 4.6.4?
          alexn

          Have you Checked in Endpointe Security Suit Package for Mac in your MR ?

          • 2. Re: What is the best way to successfully deploy Endpoint Security for Mac from ePO 4.6.4?
            BobStasz

            Yes.  I can forceably push a task to run immediately, which generally works.  But automating the task is not working for an unknown reason.

            • 3. Re: What is the best way to successfully deploy Endpoint Security for Mac from ePO 4.6.4?
              alexn

              Can you send me log Agent log files from yur client machine?

              Make sure you are sending this task with admin$ rights on client PC (Domain admin), also when you creat a task make sure only Mac is selecet under platforms list.

              Further I will help you out after viewing Log files.

              • 4. Re: What is the best way to successfully deploy Endpoint Security for Mac from ePO 4.6.4?
                BobStasz

                Yes.  I am sending the task with Adminrights to the MacBook.  And yes, only Mac is selected under the platforms list.

                 

                I will send you logs once I regenrate the problem in our lab.

                • 5. Re: What is the best way to successfully deploy Endpoint Security for Mac from ePO 4.6.4?
                  BobStasz

                  Can you tell me how to get to, and send you the logs, from the MacBook?

                  • 6. Re: What is the best way to successfully deploy Endpoint Security for Mac from ePO 4.6.4?
                    alexn

                    File and Folder Locations
                    To locate the VirusScan for Mac files, perform the following steps:

                    1. In the Finder, click Applications, Utilities, Terminal to open a terminal session.
                    2. Change to the /usr/local/McAfee folder by typing the following and pressing ENTER.

                      cd /usr/local/McAfee
                    3. In the McAfee folder, the following sub-folders are visible, depending on the additional components and version of VirusScan installed:
                    • AntiMalware
                    • MSCMertool
                    • repairMSC
                    • AppProtection
                    • MSCUI
                    • uninstallMSC
                    • Firewall

                    NOTE: The main VirusScan for Mac files are stored in the AntiMalware folder.

                    McAfee Agent
                    The McAfee Agent files are stored in the following location:

                    /Library/McAfee/cma

                    Log Files

                    DescriptionFile nameLocationNotes
                    McAfee Agent Loglog/Library/McAfee/cma/scratch/etc/
                    InstallationMcscript/Library/McAfee/cma/scratch/
                    InstallationInstall.log/var/log/This is stored in a folder (/var/log/) that is not visible in the Finder. To view this file, open Terminal:
                    1. In the Finder, click Go, Utilities.
                    2. Click Terminal.
                    3. Type the following commands, pressing ENTER after each one, to copy the log to your Desktop:

                      cd /
                      cd desktop
                      cp /var/log/install.log install.log
                    Mac Console Log n/an/a
                    1. Click Go, Utilities.
                    2. In the right pane double click Console.
                    3. Click File, Save a Copy As.
                    4. Select a location from the Where drop down menu (Example Desktop or USB device).
                    5. Click Save.
                    Mac System Logn/an/aThis is stored in a folder (/var/log/) that is not visible in the Finder. To view this file, open Terminal:
                    1. Click Go, Utilities.
                    2. In the right pane double click Console.
                    3. Click File, Open System Log.
                    4. Click File, Save a Copy As.
                    5. Select a location from the Where drop down menu (Example Desktop or USB device).
                    6. Click Save.
                    Alternative command line option
                    1. Open a terminal session
                    2. Type the following commands to place a copy on the Desktop:

                      cd /
                      cd desktop
                      cp /var/log/system.log system.log


                    • 7. Re: What is the best way to successfully deploy Endpoint Security for Mac from ePO 4.6.4?
                      BobStasz

                      Can't get to the "scratch" folder to access the log files from Terminal or any other way.  The scratch folder is restricted access.  Thoughts?

                      • 8. Re: What is the best way to successfully deploy Endpoint Security for Mac from ePO 4.6.4?
                        BobStasz

                        Summary

                        To troubleshoot issues pertaining to policy enforcement and installation/removal of a McAfee Mac product, you must have access to view the McAfee Agent log file located in /library/mcafee/cma/scratch/etc/.

                        Problem

                        You see the following error when you navigate to the McAfee Agent log file using the Mac Finder (default path: library/mcafee/cma/scratch/etc/):

                        The folder "scratch" can't be opened because you don't have permission to see its content

                         

                         

                        The Scratch folder shows a red No Entry icon.

                         

                        NOTE: You see his error is seen even if the administrator is logged onto the client.

                        Cause

                        By default on the Mac, the McAfee Agent Scratch folder is assigned restricted access.

                        Solution

                        Change permissions on the Scratch folder for Everyone to Read Only, using an administrator account.
                        1. Via the Mac Finder, right-click the Scratch folder and select Get Info.
                        2. In the Sharing & Permissions section, click the padlock symbol to make changes.
                        3. When prompted, provide the administrator account name and password, then click OK.
                        4. In the Sharing & Permissions section, click Everyone: No Access, and select Read Only.
                        5. Click the padlock symbol to lock the changes.
                        6. Close the Scratch Info window.

                          The red No Entry icon is removed and access to the Scratch folder allowed.

                        • 9. Re: What is the best way to successfully deploy Endpoint Security for Mac from ePO 4.6.4?
                          BobStasz

                          2013-02-01 14:57:11 [96]     [Agent]  [I] Next Policy Enforcement will be in : 300 seconds

                          2013-02-01 15:00:06 [96]    [Pckproc] [I] after wait timeInterval=2147483647

                          2013-02-01 15:00:06 [96]    [Pckproc] [I] start processPackage timeInterval=2147483647

                          2013-02-01 15:00:06 [96]    [Pckproc] [I] end processPackage timeInterval=2147483647

                          2013-02-01 15:00:06 [96]  [DCPckproc] [I] start processPackage timeInterval=2147483647

                          2013-02-01 15:00:06 [96]    [Pckproc] [I] before wait timeInterval=2147483647

                          2013-02-01 15:00:06 [96]    [SpiPkgr] [I] Using sequence number 16

                          2013-02-01 15:00:06 [96]     [Agent]  [I] Agent server communication session started

                          2013-02-01 15:00:06 [96]     [Agent]  [I] Package type is msgrequest package

                          2013-02-01 15:00:06 [96]     [Agent]  [I] Agent is connecting to ePO server

                          2013-02-01 15:00:06 [96]    [imutils] [I] Trying with site: 10.1.5.204:8338

                          2013-02-01 15:00:06 [96]     [naInet] [I] HTTP Session initialized

                          2013-02-01 15:00:06 [96]     [imsite] [I]           Upload from: /Library/McAfee/cma/scratch/Unpack/pkgFriFeb12000062013_820672237.spkg

                          2013-02-01 15:00:06 [96]     [imsite] [I]           Upload response target: /Library/McAfee/cma/scratch/Unpack/pkgFriFeb12000062013_1898306225.spkg

                          2013-02-01 15:00:07 [96]     [naInet] [I] HTTP Session closed

                          2013-02-01 15:00:07 [96]     [Agent]  [I] Spipe package successfully uploaded to the ePO server

                          2013-02-01 15:00:07 [96]    [SpiPkgr] [I] Signature length is 256

                          2013-02-01 15:00:07 [96]     [Agent]  [I] Agent server communication session over

                          2013-02-01 15:00:07 [96]  [DCPckproc] [I] end processPackage timeInterval=2147483647

                          2013-02-01 15:00:07 [96]  [DCPckproc] [I] start processPackage timeInterval=0

                          2013-02-01 15:00:07 [96]     [Agent]  [I] New MsgResponse-MA_RunNow was received

                          2013-02-01 15:00:07 [96]  [DCPckproc] [I] end processPackage timeInterval=0

                          2013-02-01 15:00:09 [96]  [Scheduler]  [N] Invoking task [McAfee Agent - Update]...

                          2013-02-01 15:00:09 [96]    [Plugin]  [I] Going to Check Software Exists

                          2013-02-01 15:00:09 [96]    [Plugin]  [I] Going to Enforce Task

                          2013-02-01 15:00:09 [96]    [Plugin]  [I] Going to Check Software Exists

                          2013-02-01 15:00:09 [96]      [agTsk] [I] AgentPlugin: POPLUGIN_EnforceTask()

                          2013-02-01 15:00:09 [96]      [agTsk] [I] AgentPlugin: succeeded on IUpdatePlugin.

                          2013-02-01 15:00:09 [96]     [TskHlr] [I] Task handler callback received 1 while looking for UpdateOptions bShowUI

                          2013-02-01 15:00:09 [96]     [TskHlr] [I] SetTaskOption result is 1 when getting UpdateOptions bShowUI 0

                          2013-02-01 15:00:09 [96]     [TskHlr] [I] SetOption's result while invoking callback is 0, while setting Update 16 EPOAGENT3700MACX UpdateOptions bShowUI 0

                          2013-02-01 15:00:09 [96]     [TskHlr] [I] Task handler callback received 1 while looking for UpdateOptions bAllowPostpone

                          2013-02-01 15:00:09 [96]     [TskHlr] [I] SetTaskOption result is 1 when getting UpdateOptions bAllowPostpone 0

                          2013-02-01 15:00:09 [96]     [TskHlr] [I] SetOption's result while invoking callback is 0, while setting Update 16 EPOAGENT3700MACX UpdateOptions bAllowPostpone 0

                          2013-02-01 15:00:09 [96]     [TskHlr] [I] Task handler callback received 1 while looking for UpdateOptions nMaxPostpones

                          2013-02-01 15:00:09 [96]     [TskHlr] [I] SetTaskOption result is 1 when getting UpdateOptions nMaxPostpones 1

                          2013-02-01 15:00:09 [96]     [TskHlr] [I] SetOption's result while invoking callback is 0, while setting Update 16 EPOAGENT3700MACX UpdateOptions nMaxPostpones 1

                          2013-02-01 15:00:09 [96]     [TskHlr] [I] Task handler callback received 1 while looking for UpdateOptions nPostponeTimeout

                          2013-02-01 15:00:09 [96]     [TskHlr] [I] SetTaskOption result is 1 when getting UpdateOptions nPostponeTimeout 1

                          2013-02-01 15:00:09 [96]     [TskHlr] [I] SetOption's result while invoking callback is 0, while setting Update 16 EPOAGENT3700MACX UpdateOptions nPostponeTimeout 1

                          2013-02-01 15:00:09 [96]     [TskHlr] [I] Task handler callback received 1 while looking for UpdateOptions szPostponeText

                          2013-02-01 15:00:09 [96]     [TskHlr] [I] SetTaskOption result is 1 when getting UpdateOptions szPostponeText

                          2013-02-01 15:00:09 [96]     [TskHlr] [I] SetOption's result while invoking callback is 0, while setting Update 16 EPOAGENT3700MACX UpdateOptions szPostponeText

                          2013-02-01 15:00:09 [96]     [TskHlr] [I] Task handler callback received 0 while looking for UpdateOptions bRunIfUpdateSuccess

                          2013-02-01 15:00:09 [96]     [TskHlr] [I] SetTaskOption result is 0 when getting UpdateOptions bRunIfUpdateSuccess

                          2013-02-01 15:00:09 [96]     [TskHlr] [I] SetOption's result while invoking callback is 0, while setting Update 16 EPOAGENT3700MACX UpdateOptions bRunIfUpdateSuccess

                          2013-02-01 15:00:09 [96]     [TskHlr] [I] Task handler callback received 0 while looking for UpdateOptions szRunAfterUpdateEXE

                          2013-02-01 15:00:09 [96]     [TskHlr] [I] SetTaskOption result is 0 when getting UpdateOptions szRunAfterUpdateEXE

                          2013-02-01 15:00:09 [96]     [TskHlr] [I] SetOption's result while invoking callback is 0, while setting Update 16 EPOAGENT3700MACX UpdateOptions szRunAfterUpdateEXE

                          2013-02-01 15:00:09 [96]     [TskHlr] [I] Task handler callback received 1 while looking for SelectedUpdates UpdateAll

                          2013-02-01 15:00:09 [96]     [TskHlr] [I] SetTaskOption result is 1 when getting SelectedUpdates UpdateAll 0

                          2013-02-01 15:00:09 [96]     [TskHlr] [I] SetOption's result while invoking callback is 0, while setting Update 16 EPOAGENT3700MACX SelectedUpdates UpdateAll 0

                          2013-02-01 15:00:09 [96]     [TskHlr] [I] Task handler callback received 1 while looking for SelectedUpdates NumOfUpdates

                          2013-02-01 15:00:09 [96]     [TskHlr] [I] SetTaskOption result is 1 when getting SelectedUpdates NumOfUpdates 6

                          2013-02-01 15:00:09 [96]     [TskHlr] [I] SetOption's result while invoking callback is 0, while setting Update 16 EPOAGENT3700MACX SelectedUpdates NumOfUpdates 6

                          2013-02-01 15:00:09 [96]     [TskHlr] [I] Task handler callback received 1 while looking for SelectedUpdates Update_1

                          2013-02-01 15:00:09 [96]     [TskHlr] [I] SetTaskOption result is 1 when getting SelectedUpdates Update_1 ENCPTCNT6000

                          2013-02-01 15:00:09 [96]     [TskHlr] [I] SetOption's result while invoking callback is 0, while setting Update 16 EPOAGENT3700MACX SelectedUpdates Update_1 ENCPTCNT6000

                          2013-02-01 15:00:09 [96]     [TskHlr] [I] Task handler callback received 1 while looking for SelectedUpdates Update_2

                          2013-02-01 15:00:09 [96]     [TskHlr] [I] SetTaskOption result is 1 when getting SelectedUpdates Update_2 VSCANENG1000

                          2013-02-01 15:00:09 [96]     [TskHlr] [I] SetOption's result while invoking callback is 0, while setting Update 16 EPOAGENT3700MACX SelectedUpdates Update_2 VSCANENG1000

                          2013-02-01 15:00:09 [96]     [TskHlr] [I] Task handler callback received 1 while looking for SelectedUpdates Update_3

                          2013-02-01 15:00:09 [96]     [TskHlr] [I] SetTaskOption result is 1 when getting SelectedUpdates Update_3 VSCANDAT1000

                          2013-02-01 15:00:09 [96]     [TskHlr] [I] SetOption's result while invoking callback is 0, while setting Update 16 EPOAGENT3700MACX SelectedUpdates Update_3 VSCANDAT1000

                          2013-02-01 15:00:09 [96]     [TskHlr] [I] Task handler callback received 1 while looking for SelectedUpdates Update_4

                          2013-02-01 15:00:09 [96]     [TskHlr] [I] SetTaskOption result is 1 when getting SelectedUpdates Update_4 EPOAGENT3000META

                          2013-02-01 15:00:09 [96]     [TskHlr] [I] SetOption's result while invoking callback is 0, while setting Update 16 EPOAGENT3700MACX SelectedUpdates Update_4 EPOAGENT3000META

                          2013-02-01 15:00:09 [96]     [TskHlr] [I] Task handler callback received 1 while looking for SelectedUpdates Update_5

                          2013-02-01 15:00:09 [96]     [TskHlr] [I] SetTaskOption result is 1 when getting SelectedUpdates Update_5 VIRUSCAN8800

                          2013-02-01 15:00:09 [96]     [TskHlr] [I] SetOption's result while invoking callback is 0, while setting Update 16 EPOAGENT3700MACX SelectedUpdates Update_5 VIRUSCAN8800

                          2013-02-01 15:00:09 [96]     [TskHlr] [I] Task handler callback received 1 while looking for SelectedUpdates Update_6

                          2013-02-01 15:00:09 [96]     [TskHlr] [I] SetTaskOption result is 1 when getting SelectedUpdates Update_6 SUPPMVTCT1000

                          2013-02-01 15:00:09 [96]     [TskHlr] [I] SetOption's result while invoking callback is 0, while setting Update 16 EPOAGENT3700MACX SelectedUpdates Update_6 SUPPMVTCT1000

                          2013-02-01 15:00:09 [96]     [TskHlr] [I] Task handler callback received 1 while looking for SelectedUpdates Update_1

                          2013-02-01 15:00:09 [96]     [TskHlr] [I] Task handler callback received 1 while looking for SelectedUpdates\ENCPTCNT6000 Update

                          2013-02-01 15:00:09 [96]     [TskHlr] [I] SetTaskOption result is 1 when getting SelectedUpdates\ENCPTCNT6000 Update 1

                          2013-02-01 15:00:09 [96]     [TskHlr] [I] SetOption's result while invoking callback is 0, while setting Update 16 EPOAGENT3700MACX SelectedUpdates\ENCPTCNT6000 Update 1

                          2013-02-01 15:00:09 [96]     [TskHlr] [I] Task handler callback received 1 while looking for SelectedUpdates Update_2

                          2013-02-01 15:00:09 [96]     [TskHlr] [I] Task handler callback received 1 while looking for SelectedUpdates\VSCANENG1000 Update

                          2013-02-01 15:00:09 [96]     [TskHlr] [I] SetTaskOption result is 1 when getting SelectedUpdates\VSCANENG1000 Update 1

                          2013-02-01 15:00:09 [96]     [TskHlr] [I] SetOption's result while invoking callback is 0, while setting Update 16 EPOAGENT3700MACX SelectedUpdates\VSCANENG1000 Update 1

                          2013-02-01 15:00:09 [96]     [TskHlr] [I] Task handler callback received 1 while looking for SelectedUpdates Update_3

                          2013-02-01 15:00:09 [96]     [TskHlr] [I] Task handler callback received 1 while looking for SelectedUpdates\VSCANDAT1000 Update

                          2013-02-01 15:00:09 [96]     [TskHlr] [I] SetTaskOption result is 1 when getting SelectedUpdates\VSCANDAT1000 Update 1

                          2013-02-01 15:00:09 [96]     [TskHlr] [I] SetOption's result while invoking callback is 0, while setting Update 16 EPOAGENT3700MACX SelectedUpdates\VSCANDAT1000 Update 1

                          2013-02-01 15:00:09 [96]     [TskHlr] [I] Task handler callback received 1 while looking for SelectedUpdates Update_4

                          2013-02-01 15:00:09 [96]     [TskHlr] [I] Task handler callback received 1 while looking for SelectedUpdates\EPOAGENT3000META Update

                          2013-02-01 15:00:09 [96]     [TskHlr] [I] SetTaskOption result is 1 when getting SelectedUpdates\EPOAGENT3000META Update 1

                          2013-02-01 15:00:09 [96]     [TskHlr] [I] SetOption's result while invoking callback is 0, while setting Update 16 EPOAGENT3700MACX SelectedUpdates\EPOAGENT3000META Update 1

                          2013-02-01 15:00:09 [96]     [TskHlr] [I] Task handler callback received 1 while looking for SelectedUpdates Update_5

                          2013-02-01 15:00:09 [96]     [TskHlr] [I] Task handler callback received 1 while looking for SelectedUpdates\VIRUSCAN8800 Update

                          2013-02-01 15:00:09 [96]     [TskHlr] [I] SetTaskOption result is 1 when getting SelectedUpdates\VIRUSCAN8800 Update 1

                          2013-02-01 15:00:09 [96]     [TskHlr] [I] SetOption's result while invoking callback is 0, while setting Update 16 EPOAGENT3700MACX SelectedUpdates\VIRUSCAN8800 Update 1

                          2013-02-01 15:00:09 [96]     [TskHlr] [I] Task handler callback received 1 while looking for SelectedUpdates Update_6

                          2013-02-01 15:00:09 [96]     [TskHlr] [I] Task handler callback received 1 while looking for SelectedUpdates\SUPPMVTCT1000 Update

                          2013-02-01 15:00:09 [96]     [TskHlr] [I] SetTaskOption result is 1 when getting SelectedUpdates\SUPPMVTCT1000 Update 1

                          2013-02-01 15:00:09 [96]     [TskHlr] [I] SetOption's result while invoking callback is 0, while setting Update 16 EPOAGENT3700MACX SelectedUpdates\SUPPMVTCT1000 Update 1

                          2013-02-01 15:00:09 [96]     [TskHlr] [I] SetOption's result while invoking callback is 0, while setting Update 16 EPOAGENT3700MACX SelectiveUpdateOptions SelectiveClientUpdateList ENCPTCNT6000;VSCANENG1000;VSCANDAT1000;EPOAGENT3000META;VIRUSCAN8800;SUPPMVTCT1 000

                          2013-02-01 15:00:09 [96]     [events] [I] Creating event interface object

                          2013-02-01 15:00:09 [96]    [updater] [I] Starting updater session

                          2013-02-01 15:00:09 [96]        [Uec] [I] Waiting for ipc thread to initialize

                          2013-02-01 15:00:09 [96] [ipcchannel] [I] Initializing IPC server

                          2013-02-01 15:00:09 [96]        [Uec] [I] Initialized ipc channel successfully

                          2013-02-01 15:00:09 [96]        [Uec] [I] Ipc thread initialized successfully

                          2013-02-01 15:00:09 [96]    [updater] [I] UpdateTask update session for initiator EPOAGENT3700MACX started

                          2013-02-01 15:00:09 [96]      [agTsk] [I] AgentPlugin::Common updater task started

                          2013-02-01 15:00:09 [96]  [Scheduler]  [N] Invoking task [McAfee Agent - Product UpdateOSX]...

                          2013-02-01 15:00:09 [96]    [Plugin]  [I] Going to Check Software Exists

                          2013-02-01 15:00:09 [96]    [Plugin]  [I] Going to Enforce Task

                          2013-02-01 15:00:09 [96]    [Plugin]  [I] Going to Check Software Exists

                          2013-02-01 15:00:09 [96]      [agTsk] [I] AgentPlugin: POPLUGIN_EnforceTask()

                          2013-02-01 15:00:09 [96]      [agTsk] [I] AgentPlugin: succeeded on IUpdatePlugin.

                          2013-02-01 15:00:09 [96]     [TskHlr] [I] Task handler callback received 1 while looking for UpdateOptions bShowUI

                          2013-02-01 15:00:09 [96]     [TskHlr] [I] SetTaskOption result is 1 when getting UpdateOptions bShowUI 0

                          2013-02-01 15:00:09 [96]    [updater] [E] Error trace:

                          2013-02-01 15:00:09 [96]    [updater] [E]  [set updater options,EPOAGENT3700MACX,1,75,UpdateOptions,bShowUI,0]->

                          2013-02-01 15:00:09 [96]    [updater] [E]   An update session is already running

                          2013-02-01 15:00:09 [96]     [TskHlr] [I] SetOption's result while invoking callback is 31, while setting Update 75 EPOAGENT3700MACX UpdateOptions bShowUI 0

                          2013-02-01 15:00:09 [96]     [TskHlr] [I] Task handler callback received 1 while looking for UpdateOptions bAllowPostpone

                          2013-02-01 15:00:09 [96]     [TskHlr] [I] SetTaskOption result is 1 when getting UpdateOptions bAllowPostpone 0

                          2013-02-01 15:00:09 [96]    [updater] [E] Error trace:

                          2013-02-01 15:00:09 [96]    [updater] [E]  [set updater options,EPOAGENT3700MACX,1,75,UpdateOptions,bAllowPostpone,0]->

                          2013-02-01 15:00:09 [96]    [updater] [E]   An update session is already running

                          2013-02-01 15:00:09 [96]     [TskHlr] [I] SetOption's result while invoking callback is 31, while setting Update 75 EPOAGENT3700MACX UpdateOptions bAllowPostpone 0

                          2013-02-01 15:00:09 [96]     [TskHlr] [I] Task handler callback received 1 while looking for UpdateOptions nMaxPostpones

                          2013-02-01 15:00:09 [96]     [TskHlr] [I] SetTaskOption result is 1 when getting UpdateOptions nMaxPostpones 1

                          2013-02-01 15:00:09 [96]    [updater] [E] Error trace:

                          2013-02-01 15:00:09 [96]    [updater] [E]  [set updater options,EPOAGENT3700MACX,1,75,UpdateOptions,nMaxPostpones,1]->

                          2013-02-01 15:00:09 [96]    [updater] [E]   An update session is already running

                          2013-02-01 15:00:09 [96]     [TskHlr] [I] SetOption's result while invoking callback is 31, while setting Update 75 EPOAGENT3700MACX UpdateOptions nMaxPostpones 1

                          2013-02-01 15:00:09 [96]     [TskHlr] [I] Task handler callback received 1 while looking for UpdateOptions nPostponeTimeout

                          2013-02-01 15:00:09 [96]     [TskHlr] [I] SetTaskOption result is 1 when getting UpdateOptions nPostponeTimeout 20

                          2013-02-01 15:00:09 [96]    [updater] [E] Error trace:

                          2013-02-01 15:00:09 [96]    [updater] [E]  [set updater options,EPOAGENT3700MACX,1,75,UpdateOptions,nPostponeTimeout,20]->

                          2013-02-01 15:00:09 [96]    [updater] [E]   An update session is already running

                          2013-02-01 15:00:09 [96]     [TskHlr] [I] SetOption's result while invoking callback is 31, while setting Update 75 EPOAGENT3700MACX UpdateOptions nPostponeTimeout 20

                          2013-02-01 15:00:09 [96]     [TskHlr] [I] Task handler callback received 1 while looking for UpdateOptions szPostponeText

                          2013-02-01 15:00:09 [96]     [TskHlr] [I] SetTaskOption result is 1 when getting UpdateOptions szPostponeText

                          2013-02-01 15:00:09 [96]    [updater] [E] Error trace:

                          2013-02-01 15:00:09 [96]    [updater] [E]  [set updater options,EPOAGENT3700MACX,1,75,UpdateOptions,szPostponeText,]->

                          2013-02-01 15:00:09 [96]    [updater] [E]   An update session is already running

                          2013-02-01 15:00:09 [96]     [TskHlr] [I] SetOption's result while invoking callback is 31, while setting Update 75 EPOAGENT3700MACX UpdateOptions szPostponeText

                          2013-02-01 15:00:09 [96]     [TskHlr] [I] Task handler callback received 0 while looking for UpdateOptions bRunIfUpdateSuccess

                          2013-02-01 15:00:09 [96]     [TskHlr] [I] SetTaskOption result is 0 when getting UpdateOptions bRunIfUpdateSuccess

                          2013-02-01 15:00:09 [96]    [updater] [E] Error trace:

                          2013-02-01 15:00:09 [96]    [updater] [E]  [set updater options,EPOAGENT3700MACX,1,75,UpdateOptions,bRunIfUpdateSuccess,]->

                          2013-02-01 15:00:09 [96]    [updater] [E]   An update session is already running

                          2013-02-01 15:00:09 [96]     [TskHlr] [I] SetOption's result while invoking callback is 31, while setting Update 75 EPOAGENT3700MACX UpdateOptions bRunIfUpdateSuccess

                          2013-02-01 15:00:09 [96]     [TskHlr] [I] Task handler callback received 0 while looking for UpdateOptions szRunAfterUpdateEXE

                          2013-02-01 15:00:09 [96]     [TskHlr] [I] SetTaskOption result is 0 when getting UpdateOptions szRunAfterUpdateEXE

                          2013-02-01 15:00:09 [96]    [updater] [E] Error trace:

                          2013-02-01 15:00:09 [96]    [updater] [E]  [set updater options,EPOAGENT3700MACX,1,75,UpdateOptions,szRunAfterUpdateEXE,]->

                          2013-02-01 15:00:09 [96]    [updater] [E]   An update session is already running

                          2013-02-01 15:00:09 [96]     [TskHlr] [I] SetOption's result while invoking callback is 31, while setting Update 75 EPOAGENT3700MACX UpdateOptions szRunAfterUpdateEXE

                          2013-02-01 15:00:09 [96]     [TskHlr] [I] Task handler callback received 1 while looking for SelectedUpdates UpdateAll

                          2013-02-01 15:00:09 [96]     [TskHlr] [I] SetTaskOption result is 1 when getting SelectedUpdates UpdateAll 0

                          2013-02-01 15:00:09 [96]    [updater] [E] Error trace:

                          2013-02-01 15:00:09 [96]    [updater] [E]  [set updater options,EPOAGENT3700MACX,1,75,SelectedUpdates,UpdateAll,0]->

                          2013-02-01 15:00:09 [96]    [updater] [E]   An update session is already running

                          2013-02-01 15:00:09 [96]     [TskHlr] [I] SetOption's result while invoking callback is 31, while setting Update 75 EPOAGENT3700MACX SelectedUpdates UpdateAll 0

                          2013-02-01 15:00:09 [96]     [TskHlr] [I] Task handler callback received 1 while looking for SelectedUpdates NumOfUpdates

                          2013-02-01 15:00:09 [96]     [TskHlr] [I] SetTaskOption result is 1 when getting SelectedUpdates NumOfUpdates 2

                          2013-02-01 15:00:09 [96]    [updater] [E] Error trace:

                          2013-02-01 15:00:09 [96]    [updater] [E]  [set updater options,EPOAGENT3700MACX,1,75,SelectedUpdates,NumOfUpdates,2]->

                          2013-02-01 15:00:09 [96]    [updater] [E]   An update session is already running

                          2013-02-01 15:00:09 [96]     [TskHlr] [I] SetOption's result while invoking callback is 31, while setting Update 75 EPOAGENT3700MACX SelectedUpdates NumOfUpdates 2

                          2013-02-01 15:00:09 [96]     [TskHlr] [I] Task handler callback received 1 while looking for SelectedUpdates Update_1

                          2013-02-01 15:00:09 [96]     [TskHlr] [I] SetTaskOption result is 1 when getting SelectedUpdates Update_1 VSCANDAT1000

                          2013-02-01 15:00:09 [96]    [updater] [E] Error trace:

                          2013-02-01 15:00:09 [96]    [updater] [E]  [set updater options,EPOAGENT3700MACX,1,75,SelectedUpdates,Update_1,VSCANDAT1000]->

                          2013-02-01 15:00:09 [96]    [updater] [E]   An update session is already running

                          2013-02-01 15:00:09 [96]     [TskHlr] [I] SetOption's result while invoking callback is 31, while setting Update 75 EPOAGENT3700MACX SelectedUpdates Update_1 VSCANDAT1000

                          2013-02-01 15:00:09 [96]     [TskHlr] [I] Task handler callback received 1 while looking for SelectedUpdates Update_2

                          2013-02-01 15:00:09 [96]     [TskHlr] [I] SetTaskOption result is 1 when getting SelectedUpdates Update_2 MSCANENG1000

                          2013-02-01 15:00:09 [96]    [updater] [E] Error trace:

                          2013-02-01 15:00:09 [96]    [updater] [E]  [set updater options,EPOAGENT3700MACX,1,75,SelectedUpdates,Update_2,MSCANENG1000]->

                          2013-02-01 15:00:09 [96]    [updater] [E]   An update session is already running

                          2013-02-01 15:00:09 [96]     [TskHlr] [I] SetOption's result while invoking callback is 31, while setting Update 75 EPOAGENT3700MACX SelectedUpdates Update_2 MSCANENG1000

                          2013-02-01 15:00:09 [96]     [TskHlr] [I] Task handler callback received 1 while looking for SelectedUpdates Update_1

                          2013-02-01 15:00:09 [96]     [TskHlr] [I] Task handler callback received 1 while looking for SelectedUpdates\VSCANDAT1000 Update

                          2013-02-01 15:00:09 [96]     [TskHlr] [I] SetTaskOption result is 1 when getting SelectedUpdates\VSCANDAT1000 Update 1

                          2013-02-01 15:00:09 [96]    [updater] [E] Error trace:

                          2013-02-01 15:00:09 [96]    [updater] [E]  [set updater options,EPOAGENT3700MACX,1,75,SelectedUpdates\VSCANDAT1000,Update,1]->

                          2013-02-01 15:00:09 [96]    [updater] [E]   An update session is already running

                          2013-02-01 15:00:09 [96]     [TskHlr] [I] SetOption's result while invoking callback is 31, while setting Update 75 EPOAGENT3700MACX SelectedUpdates\VSCANDAT1000 Update 1

                          2013-02-01 15:00:09 [96]     [TskHlr] [I] Task handler callback received 1 while looking for SelectedUpdates Update_2

                          2013-02-01 15:00:09 [96]     [TskHlr] [I] Task handler callback received 1 while looking for SelectedUpdates\MSCANENG1000 Update

                          2013-02-01 15:00:09 [96]     [TskHlr] [I] SetTaskOption result is 1 when getting SelectedUpdates\MSCANENG1000 Update 1

                          2013-02-01 15:00:09 [96]    [updater] [E] Error trace:

                          2013-02-01 15:00:09 [96]    [updater] [E]  [set updater options,EPOAGENT3700MACX,1,75,SelectedUpdates\MSCANENG1000,Update,1]->

                          2013-02-01 15:00:09 [96]    [updater] [E]   An update session is already running

                          2013-02-01 15:00:09 [96]     [TskHlr] [I] SetOption's result while invoking callback is 31, while setting Update 75 EPOAGENT3700MACX SelectedUpdates\MSCANENG1000 Update 1

                          2013-02-01 15:00:09 [96]    [updater] [E] Error trace:

                          2013-02-01 15:00:09 [96]    [updater] [E]  [set updater options,EPOAGENT3700MACX,1,75,SelectiveUpdateOptions,SelectiveClientUpdateList, VSCANDAT1000;MSCANENG1000]->

                          2013-02-01 15:00:09 [96]    [updater] [E]   An update session is already running

                          2013-02-01 15:00:09 [96]     [TskHlr] [I] SetOption's result while invoking callback is 31, while setting Update 75 EPOAGENT3700MACX SelectiveUpdateOptions SelectiveClientUpdateList VSCANDAT1000;MSCANENG1000

                          2013-02-01 15:00:09 [96]    [updater] [I] Another updater session is already in progress.

                          2013-02-01 15:00:09 [96]      [agTsk] [I] AgentPlugin: Failed to start common updater task. hResult = 31

                          2013-02-01 15:00:09 [96]    [Plugin]  [E] EPOAGENT3700MACX products manageability operation failed for the EnforceTask function

                          2013-02-01 15:00:09 [96]  [Management]  [E] Enforce Task for task id [75] failed

                          2013-02-01 15:00:10 [96] [LpcConnMgr] [I] Processing health check request

                          2013-02-01 15:00:10 [96]   [MsgQueue] [I] Running garbage collection

                          2013-02-01 15:00:10 [96]   [MsgQueue] [I] Adding channel for message queue 1496913389 extended software id hash 474185642 client id 193433247

                          2013-02-01 15:00:10 [96]   [MsgQueue] [I] Channel added to message queue successfully

                          2013-02-01 15:00:10 [96]        [LPC] [I] Registering new LPC process

                          2013-02-01 15:00:10 [96]        [LPC] [I] Successfully registered new LPC process, CMNUPD__3000:DEFAULT:253

                          2013-02-01 15:00:10 [96]        [Uec] [I] Received ipc data from mue

                          2013-02-01 15:00:10 [96]        [Uec] [I] Processing progress information

                          2013-02-01 15:00:10 [96]     [muemsg] [I] <206>

                          2013-02-01 15:00:10 [96]        [Uec] [I] Done processing progress information

                          2013-02-01 15:00:12 [96]        [Uec] [I] Received ipc data from mue

                          2013-02-01 15:00:12 [96]        [Uec] [I] Processing progress information

                          2013-02-01 15:00:12 [96]     [muemsg] [I] Initializing update...

                          2013-02-01 15:00:12 [96]        [Uec] [I] Done processing progress information

                          2013-02-01 15:00:12 [96]        [Uec] [I] Received ipc data from mue

                          2013-02-01 15:00:12 [96]        [Uec] [I] Processing progress information

                          2013-02-01 15:00:12 [96]     [muemsg] [I] Verifying catalog.z.

                          2013-02-01 15:00:12 [96]        [Uec] [I] Done processing progress information

                          2013-02-01 15:00:12 [96]        [Uec] [I] Received ipc data from mue

                          2013-02-01 15:00:12 [96]        [Uec] [I] Processing progress information

                          2013-02-01 15:00:12 [96]     [muemsg] [I] Extracting catalog.z.

                          2013-02-01 15:00:12 [96]        [Uec] [I] Done processing progress information

                          2013-02-01 15:00:12 [96]        [Uec] [I] Received ipc data from mue

                          2013-02-01 15:00:12 [96]        [Uec] [I] Processing progress information

                          2013-02-01 15:00:12 [96]     [muemsg] [I] Loading update configuration from: catalog.xml

                          2013-02-01 15:00:12 [96]        [Uec] [I] Done processing progress information

                          2013-02-01 15:00:13 [96]        [Uec] [I] Received ipc data from mue

                          2013-02-01 15:00:13 [96]        [Uec] [I] Processing progress information

                          2013-02-01 15:00:13 [96]     [muemsg] [I] These updates will be applied if they are in the repository:  DAT, ENCPTCNT6000, VSCANENG1000, EPOAGENT3000META, VIRUSCAN8800, SUPPMVTCT1000.

                          2013-02-01 15:00:13 [96]        [Uec] [I] Done processing progress information

                          2013-02-01 15:00:13 [96]        [Uec] [I] Received ipc data from mue

                          2013-02-01 15:00:13 [96]        [Uec] [I] Processing progress information

                          2013-02-01 15:00:13 [96]     [muemsg] [I] Downloading PkgCatalog.z.

                          2013-02-01 15:00:13 [96]        [Uec] [I] Done processing progress information

                          2013-02-01 15:00:13 [96]        [Uec] [I] Received ipc data from mue

                          2013-02-01 15:00:13 [96]        [Uec] [I] Processing progress information

                          2013-02-01 15:00:13 [96]     [muemsg] [I] Verifying PkgCatalog.z.

                          2013-02-01 15:00:13 [96]        [Uec] [I] Done processing progress information

                          2013-02-01 15:00:13 [96]        [Uec] [I] Received ipc data from mue

                          2013-02-01 15:00:13 [96]        [Uec] [I] Processing progress information

                          2013-02-01 15:00:13 [96]     [muemsg] [I] Extracting PkgCatalog.z.

                          2013-02-01 15:00:13 [96]        [Uec] [I] Done processing progress information

                          2013-02-01 15:00:13 [96]        [Uec] [I] Received ipc data from mue

                          2013-02-01 15:00:13 [96]        [Uec] [I] Processing progress information

                          2013-02-01 15:00:13 [96]     [muemsg] [I] Loading update configuration from: PkgCatalog.xml

                          2013-02-01 15:00:13 [96]        [Uec] [I] Done processing progress information

                          2013-02-01 15:00:14 [96]        [Uec] [I] Received ipc data from mue

                          2013-02-01 15:00:14 [96]        [Uec] [I] Processing progress information

                          2013-02-01 15:00:14 [96]     [muemsg] [I] Verifying V2datdet.mcs.

                          2013-02-01 15:00:14 [96]        [Uec] [I] Done processing progress information

                          2013-02-01 15:00:14 [96]        [Uec] [I] Received ipc data from mue

                          2013-02-01 15:00:14 [96]        [Uec] [I] Processing progress information

                          2013-02-01 15:00:14 [96]     [muemsg] [I] Nowhere to get value from.

                          2013-02-01 15:00:14 [96]        [Uec] [I] Done processing progress information

                          2013-02-01 15:00:14 [96]        [Uec] [I] Received ipc data from mue

                          2013-02-01 15:00:14 [96]        [Uec] [I] Processing progress information

                          2013-02-01 15:00:14 [96]     [muemsg] [I] Verifying AgtMetaDet.McS.

                          2013-02-01 15:00:14 [96]        [Uec] [I] Done processing progress information

                          2013-02-01 15:00:16 [96]        [Uec] [I] Received ipc data from mue

                          2013-02-01 15:00:16 [96]        [Uec] [I] Processing progress information

                          2013-02-01 15:00:16 [96]     [muemsg] [I] Searching available updates for McAfee Agent Plugin.

                          2013-02-01 15:00:16 [96]        [Uec] [I] Done processing progress information

                          2013-02-01 15:00:16 [96]        [Uec] [I] Received ipc data from mue

                          2013-02-01 15:00:16 [96]        [Uec] [I] Processing progress information

                          2013-02-01 15:00:16 [96]     [muemsg] [I] Downloading PkgCatalog.z.

                          2013-02-01 15:00:16 [96]        [Uec] [I] Done processing progress information

                          2013-02-01 15:00:16 [96]        [Uec] [I] Received ipc data from mue

                          2013-02-01 15:00:16 [96]        [Uec] [I] Processing progress information

                          2013-02-01 15:00:16 [96]     [muemsg] [I] Verifying PkgCatalog.z.

                          2013-02-01 15:00:16 [96]        [Uec] [I] Done processing progress information

                          2013-02-01 15:00:16 [96]        [Uec] [I] Received ipc data from mue

                          2013-02-01 15:00:16 [96]        [Uec] [I] Processing progress information

                          2013-02-01 15:00:16 [96]     [muemsg] [I] Extracting PkgCatalog.z.

                          2013-02-01 15:00:16 [96]        [Uec] [I] Done processing progress information

                          2013-02-01 15:00:16 [96]        [Uec] [I] Received ipc data from mue

                          2013-02-01 15:00:16 [96]        [Uec] [I] Processing progress information

                          2013-02-01 15:00:16 [96]     [muemsg] [I] Loading update configuration from: PkgCatalog.xml

                          2013-02-01 15:00:16 [96]        [Uec] [I] Done processing progress information

                          2013-02-01 15:00:18 [96]        [Uec] [I] Received ipc data from mue

                          2013-02-01 15:00:18 [96]        [Uec] [I] Processing progress information

                          2013-02-01 15:00:18 [96]     [muemsg] [I] Update Finished

                          2013-02-01 15:00:18 [96]        [Uec] [I] Done processing progress information

                          2013-02-01 15:00:18 [96]        [Uec] [I] Received ipc data from mue

                          2013-02-01 15:00:18 [96]        [Uec] [I] Processing   EndUpdateDialog information

                          2013-02-01 15:00:18 [96]        [Uec] [I] Done processing  EndUpdateDialog information

                          2013-02-01 15:00:18 [96]        [Uec] [I] Received ipc data from mue

                          2013-02-01 15:00:18 [96]        [Uec] [I] Processing   EndUpdateDialog information

                          2013-02-01 15:00:18 [96]        [Uec] [I] Done processing  EndUpdateDialog information

                          2013-02-01 15:00:18 [96]        [Uec] [I] Received ipc data from mue

                          2013-02-01 15:00:18 [96]        [Uec] [I] Processing event information

                          2013-02-01 15:00:18 [96]     [muemsg] [I] Calling HandlePostpone with TaskID:  UpdateState: 1

                          2013-02-01 15:00:18 [96]     [muemsg] [I] Finished Calling HandlePostpone

                          2013-02-01 15:00:18 [96]     [events] [I] deleting event interface object

                          2013-02-01 15:00:18 [96]     [muemsg] [I] Updater session finish state value =1

                          2013-02-01 15:00:18 [96]        [Uec] [I] Done processing event  information

                          2013-02-01 15:00:18 [96] [LpcConnMgr] [I] Processing message queue disconnection request

                          2013-02-01 15:00:18 [96]        [LPC] [I] Unregistering LPC process

                          2013-02-01 15:00:18 [96]        [LPC] [I] Successfully unregistered LPC process, CMNUPD__3000:DEFAULT:253

                          2013-02-01 15:00:18 [96]        [Uec] [I] Terminating thread

                          2013-02-01 15:00:19 [96]    [Plugin]  [I] Going to Get Task Status

                          2013-02-01 15:00:19 [96]  [Scheduler]  [I] Task [McAfee Agent - Update] is finished

                          2013-02-01 15:00:19 [96]    [Plugin]  [I] Going to Free Cookie

                          2013-02-01 15:00:19 [96]      [agTsk] [I] AgentPlugin::FreeCookie()

                          2013-02-01 15:00:39 [96]        [Uec] [I] Mue has terminated

                          2013-02-01 15:00:39 [96]        [Uec] [I] Terminating ipc channel

                          2013-02-01 15:00:39 [96] [ipcchannel] [I] Aborting IPC object connection

                          2013-02-01 15:00:39 [96] [ipcchannel] [I] Closing IPC connection

                          2013-02-01 15:00:39 [96] [ipcchannel] [I] Closing IPC server

                          2013-02-01 15:00:39 [96] [ipcchannel] [I] Stopped IPC server

                          2013-02-01 15:00:39 [96]    [updater] [I] Closing updater session

                          2013-02-01 15:02:11 [96]  [Management]  [I] Enforcing policies

                          2013-02-01 15:02:11 [96]  [Management]  [I] Legacy Policies exists for the software Id EPOAGENT3700MACX

                          2013-02-01 15:02:11 [96]    [Plugin]  [I] Going to Enforce Policy

                          2013-02-01 15:02:11 [96]     [events] [I] Creating event interface object

                          2013-02-01 15:02:11 [96]    [Plugin]  [I] Going to Check Software Exists

                          2013-02-01 15:02:11 [96]     [events] [I] deleting event interface object

                          2013-02-01 15:02:11 [96]     [Agent]  [I] Enforcing agent policies

                          2013-02-01 15:02:11 [96]  [Management]  [I] Enforcing management subsystem policies

                          2013-02-01 15:02:11 [96]  [Management]  [I] Properties collection is marked for Maximum

                          2013-02-01 15:02:11 [96]    [updsubs] [I] Enforcing updater subsystem policies

                          2013-02-01 15:02:11 [96] [Management] [I] Retrieved current event policies successfully

                          2013-02-01 15:02:11 [96] [Management] [I] Event policies unchanged

                          2013-02-01 15:02:11 [96] [Management] [I] Finished event policy update

                          2013-02-01 15:02:11 [96]     [Agent]  [I] Next Policy Enforcement will be in : 300 seconds