4 Replies Latest reply on Jan 29, 2013 6:25 AM by Peter M

    problem

      problem with ultrabook sony vaio T series. please write the ID and  a recovery code. Platform ID 00002044

        • 1. Re: problem
          Peacekeeper

          I take this is intel anti theft issue?

          https://community.mcafee.com/message/272532#272532

          call support and read ex_brits announcement at start of the forum

          • 2. Re: problem
            Peter M

            Moved this to Anti-Theft.

             

            Customers looking for technical support for McAfee Anti-Theft Service can access a knowledgebase and telephone support number for their country at http://service.mcafee.com.

             

            Customers looking for technical support for Intel® Anti-Theft Service Powered by McAfee

            can report/escalate issues to McAfee by telephone (toll free).  Please note that some countries have dedicated toll-free numbers and others have one or more ATT* local access codes to choose from. Support in English will be provided 24x7x365. Other languages are supported during local business hours.

             

            http://www.intel.com/support/services/anti-theft-svc/sb/CS-032771.htm

             

            Any information provided to McAfee will be governed by McAfee's Privacy Policy.

             

            Message was edited by: Ex_Brit on 28/01/13 8:12:25 EST AM
            • 3. Re: problem
              Peter M

              OK on the conference call we Mods have every Monday with McAfee someone from support tried to explain this to us.   These chips don't activate themselves, the software has to be installed and activated for that to start and it kicks in if the machine hasn't been synchronized within a certain time period, 7 days if I recall correctly (sorry it was a long and involved explanation).  If the system locks then you can unlock it with 8 digit passcode and the email used when the software was activated (not the download account password).

               

              McAfee Support is the ONLY place that should be sorting out any locked machines that can't be unlocked for whatever reason.   Sony Support most likely would have to contact then in any case to solve any problems put their way.

               

              We were promised some new FAQ(s) to cover these issues soon.   I asked again for people to post in these threads, and there are at least 4 in this section, but in case they don't I'm posting this to tell you we haven't forgotten you.

              • 4. Re: problem
                Peter M

                In another thread post #69 has the method to be used to retrieve a recovery code and unlock your machines.

                 

                https://community.mcafee.com/message/271012#271012