I really really need some help on this, so if any one could help, I would be extremely thankful. Thank you in advance!
I'll try to make this asdetailed aspossible. Also, I have a ASUS Laptop (64 bit). I've had it for a month and the trial of McAfee had ran out.
Okay, so a few days ago (January 25th to be exact) I bought a one-year subsription for McAfee AntiVirus plus.
It opened fine and installed until it got to where I needed to restart my computer.
I restarted my computer, as directed, but McAfee never opened back up.
I went to where it was stored and manually opened it back up, but all I saw was the completely blank McAfee box for a few minutes.
Then, a warning box popped up that said "We're having trouble installing your McAfee software. Click OK and wait a moment whilewe fix the issue. Once, fixed we will automatically continue your installation from where it left off".
I clicked the OK button.
I closed it, but it opens back up every few minutes with the same problem unless my computer is restarted.
I went to my internet's settings (Internet Explorer 8), and it said that scripting was on. I turned it off, then on and restarted my computer.
I went back to the McAfee Virtual Technician. It said I needed to download the Virtual Technician, so I did.
When I opened ot up, a box popped up that said Virtual Technician. It was completely blank besides that.
It was open about six hours without change before I went to theMcAfee sight and downloaded it again. Still no change. I researched that problem, but nothing relevant came up.
I went to my McAfee profile, and downloaded my AntiVirus software again. The same problem continues.
If anyone has a solution, please help me. I have been without great virus protection for three days, and I would really like toget it back on my laptop because I am a poor student who can't afford to have to get my laptop professionally cleaned out or buy another subscrition of virus software. Thanks again!
Really feel you needed to uninstall fully the old version as per
reboot and run
http://download.mcafee.com/products/licensed/cust_support_patches/Mcpreinstall.exe and install from your account you or cd.
That said you can call customer service and they will assist you if you still need assistance.,
Re blank box
that might help as well
Not sure if you tried below already.. If not, please do:
GO TO START > RUN
TYPE: regsvr32 jscript.dll
Note: If you are using operating system Vista and above, open the CMD prompt as Administrator and try above. Once done, run MVT and check.
Well, it did solve the problem of the blank screen, so thanks a LOT, but now it says that I have the wrong version of windows (I have Windows 8) but my origional problem was fixed so thanks again!
Well, my origional problem ws solved, but now it tells me that I have the wrong version of Windows. I have Windows 8, so does McAfee Antivirus plus not work with Widows 8?
11.6 and more so 12.1 works with win8. I am using 12.1 on win8 64bit as I type. To get 12.1 you really need to download from your account esspecially from teh Au UK or Us servers to get 12.1. Updating from 11.6 tpo 12.1 can be problematic so I suggest a clean install.. If you have problems accessing your account contact support and they will help you.
Glad it finally worked. I had 3 attempts with the 12.1 beta a while back. We never actually found the cause.