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1212 Views 7 Replies Latest reply: Jan 29, 2013 8:46 AM by mtuma RSS
Marcus Meyer Newcomer 4 posts since
Jan 25, 2013
Currently Being Moderated

Jan 25, 2013 9:12 AM

Update Sidewinder VA 70102 to 70103

Hi,

please help...

i try to update from version 70102 to 70103 but i get this error:

cd /var/packages/70103_dir

cat pkg_log

Package install operation to slice 3: Had an IO operation failure

 

But for me all looks fine.

fsck to slice 3 is ok.

i can mount and change files and so on...

 

 

what can i do?

 

regards

Marcus

  • mtuma McAfee SME 314 posts since
    Nov 3, 2009
    Currently Being Moderated
    1. Jan 25, 2013 11:41 AM (in response to Marcus Meyer)
    Re: Update Sidewinder VA 70102 to 70103

    Hello,

     

    Can you provide the entire package logs (install_output) from /var/packages/status2/ and /var/packages/status3?

     

    Regards,

     

    Matt

  • mtuma McAfee SME 314 posts since
    Nov 3, 2009
    Currently Being Moderated
    3. Jan 28, 2013 9:27 AM (in response to Marcus Meyer)
    Re: Update Sidewinder VA 70102 to 70103

    Hello,

     

    >Fri Jan 25 15:45:47 2013: Starting 70103's preinstall

    >Your CommandCenter does not support patch 70103.

    >Please upgrade your CommandCenter before installing this patch.

    >Fri Jan 25 15:45:48 2013: Install of package 70103 on Alternate System failed.

     

    Can you confirm the version of CC? This is telling us that 70103 is not supported on this version of CC. You mention the CC is at 5.2.1, but that version should be able to manage 70103. Can you send a screenshot of the CC gui showing the version?

     

    Also, can you send the output of "cf package list"?

     

     

    Regards,

     

    Matt

  • mtuma McAfee SME 314 posts since
    Nov 3, 2009
    Currently Being Moderated
    5. Jan 28, 2013 9:39 AM (in response to Marcus Meyer)
    Re: Update Sidewinder VA 70102 to 70103

    Interesting, ok, can you send me the output of "cf package list" from the firewall?

     

    -Matt

  • mtuma McAfee SME 314 posts since
    Nov 3, 2009
    Currently Being Moderated
    7. Jan 29, 2013 8:46 AM (in response to Marcus Meyer)
    Re: Update Sidewinder VA 70102 to 70103

    Hello,

     

    Have they upgraded the CC recently? The reason I ask is that the latest CC patch that they have is "7.0.1.02.CC.4.0.0.07.06". This patch is for CC 4.0.0, and is probably why the firewall is complaining that the CC version does not support 70103.

     

    Can they push/validate to this firewall? Typically this causes the patch to get installed automatically.

     

    I would take a look at this article to push the latest CC patch manually to the firewall, to see if that helps.

     

    How to Manually Download a Patch from Control Center to McAfee Firewall Enterprise (KB64259)

     

     

    -Matt

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