1 Reply Latest reply on Jan 28, 2013 9:08 AM by sveerara

    SaaS Ver. 6 Component disabled

      Hi,

      I have trouble in SaaS Ver. 6 installation. Firewall and SecurityCenter Communication components did not turn on. I have installed McAfee SaaS in a few computers without trouble.

      If any, normally I could get it fix by following solution below, but not this time.

       

      https://community.mcafee.com/message/262819

       

      I had tried silent and normal installation for a few times and clean up / unistall everytime it failed.

      During Silent installation, VSSETUP.EXE will run for about 1 minute and dissappear by itself when I have Windows Task manager open.

       

      When I ran normal installation, I received error as below.

       

      Problem signature:

        Problem Event Name:          APPCRASH

        Application Name:          vssetup.exe

        Application Version:          6.0.0.339

        Application Timestamp:          50a16522

        Fault Module Name:          VERSION.dll

        Fault Module Version:          6.1.7600.16385

        Fault Module Timestamp:          4a5bdb2b

        Exception Code:          c0000005

        Exception Offset:          000015da

        OS Version:          6.1.7601.2.1.0.256.48

        Locale ID:          1033

        Additional Information 1:          0a9e

        Additional Information 2:          0a9e372d3b4ad19135b953a78882e789

        Additional Information 3:          0a9e

        Additional Information 4:          0a9e372d3b4ad19135b953a78882e789

       

      Anyone have similar problem and solution please?

       

      I am using DELL desktop, Windows 7 64 bits OS.

       

      Regards

      Dee

        • 1. Re: SaaS Ver. 6 Component disabled

          Hi Dee,

           

          Please follow the below steps to fix the issue.

           

          Step 1:

           

          Please use the below link to uninstall the product.

           

          http://vs.mcafeeasap.com/MC/vs60/data/mvsuninst.exe

           

          Restart the computer.

           

          Step 2:

           

          Please have registry backup and make the below changes

           

          Rename the "McAfee" key to"McAfee Old" under HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\

           

          Create a new key underHKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\ and name it McAfee (goto permission window and give full permission to the current user)

           

          Create a new key underHKEY_LOCAL_MACHINE\SOFTWARE\ and name it McAfee (goto permission window and give full permission to the current user)

           

          Restart the computer

           

          Step 3:

           

          Please use the Silent installation method for installation.

           

          1. Open the webpage www.mcafeesaas.comand login with your security center.

          2. Click on utilities on the top

          3. Under the installation tab, selectthe second option silent installation to download.

          4. Save the vssetup.exe file to your c:drive.

          5. Now click start --> type cmd.exe into the search field.

          6. Then Right-click on cmd.exe andclick “Run as administrator” to open the command prompt.

           

          Type cd\ (enter)

           

          6.Copy this command and paste

           

          VSSETUP.EXE /CK=CompanyKey /P=VFB  

           

          Where P is the parameter and V is thevirus scan, F the firewall and B the browser protection. If you want to exclude installation of any software you need to omit that parameter from the above command.

           

          Just wait for 5 minutes McAfee will be automatically get installed in your computer.

           

           

          Regards,

           

          Sathish.V