7 Replies Latest reply: Jan 25, 2013 12:23 PM by JoeBidgood RSS

    epoconsole & apache issues after a reboot

    mcdave

      after a reboot I get following initialization errors at the epoconsole logon screen

       

       

      DbWatcher.extension.name - Dependency EPOCore had initialization error                               
                                              DataChannel - Dependency EPOCore had initialization error                               
                                              AvertAlerts - Dependency EPOCore had initialization error                               
                                              GSD7REPORTS - Dependency EPOCore had initialization error                               
                                              VSEMAS850000 - Dependency VIRUSCAN8600 had initialization error                               
                                              issue - Plugin issue is missing dependency:rs                               
                                              EEADMIN - Plugin EEADMIN is missing dependency:rs                               
                                              VIRUSCANREPORTS - Plugin VIRUSCANREPORTS is missing dependency:CommonEvents                               
                                              GSE7REPORTS - Dependency GROUPSHD7000 had initialization error                               
                                              rsd - Plugin rsd is missing dependency:Notifications                               
                                              VSCANMAC8610 - Dependency ComputerMgmt had initialization error                               
                                              VIREXREPORTS - Dependency EPOCore had initialization error                               
                                              SITEADV_1500 - Dependency EPOCore had initialization error                               
                                              epoMigration - Dependency AgentMgmt had initialization error                               
                                              Countermeasures - Dependency ComputerMgmt had initialization error                               
                                              EPOCore - Plugin EPOCore is missing dependency:ldap                               
                                              VIRUSCAN8800 - Dependency ComputerMgmt had initialization error                               
                                              EEPC - Dependency EEADMIN had initialization error                               

      etc...

       

       

       

      • I can log on but most of my functions are missing like the epo tree browser.
      • None of the queries are working.
      • Dashboards are failing as well "This monitor cannot be displayed due to an unrecoverable error"
      • There are apache errors in the eventviewer.

       

       

      Event Type:    Error

      Event Source:    Apache Service

      Event Category:    None

      Event ID:    3299

      Date:        1/24/2013

      Time:        4:52:35 PM

      User:        N/A

      Computer:    EPO01

      Description:

      The Apache service named  reported the following error:

      >>> [Thu Jan 24 16:52:35 2013] [notice] Disabled use of AcceptEx() WinSock2 API     .

       

      For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

       

       

      I checked with the config "https://epo01:8095/core/config-auth" (I can successfully conn

       

      What could be wrong or what can I do to fix our currently unmanagable epo environment

       

       

      We're using epo 4.5 Patch 6

      regards

      Dave

        • 1. Re: epoconsole & apache issues after a reboot
          JoeBidgood

          Can you restart the ePO services, and then once the login screen is available, attach the orion.log here?

           

          Thanks -

           

          Joe

          • 2. Re: epoconsole & apache issues after a reboot
            mcdave

            Restarting the services nor rebooting the servers helps

             

            Here is the last part of the orion log

            2013-01-25 09:11:13,811 ERROR [http-8095-Processor20] dashboard.DashboardAction  - error creating dashboard element: orion.dashboard.page.0:orion.dashboard.element.0 - console.quickfind:computer.quickFind

            com.mcafee.orion.console.ui.dashboard.element.DashboardElementNotFoundException: com.mcafee.orion.console.ui.dashboard.service.DashboardServiceRuntimeException: Unknown subject in quickfind element URI:console.quickfind:computer.quickFind

                at com.mcafee.orion.console.ui.dashboard.service.DefaultDashboardService.getDashbo ardElement(DefaultDashboardService.java:192)

                at com.mcafee.orion.console.ui.dashboard.DashboardAction.createContainer(Dashboard Action.java:247)

                at sun.reflect.GeneratedMethodAccessor223.invoke(Unknown Source)

                at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.ja va:25)

                at java.lang.reflect.Method.invoke(Method.java:597)

                at com.mcafee.orion.core.servlet.mvc.MvcActionFactoryBase.executeAction(MvcActionF actoryBase.java:60)

                at com.mcafee.orion.core.servlet.ControllerServlet.executeAction(ControllerServlet .java:247)

                at com.mcafee.orion.core.servlet.ControllerServlet.processRequest(ControllerServle t.java:132)

                at com.mcafee.orion.core.servlet.ControllerServlet.doPost(ControllerServlet.java:1 08)

                at javax.servlet.http.HttpServlet.service(HttpServlet.java:647)

                at javax.servlet.http.HttpServlet.service(HttpServlet.java:729)

                at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFil terChain.java:269)

                at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain .java:188)

                at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java: 213)

                at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java: 172)

                at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.ja va:563)

                at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127)

                at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:117)

                at org.apache.catalina.valves.FastCommonAccessLogValve.invoke(FastCommonAccessLogV alve.java:500)

                at com.mcafee.orion.core.server.AjaxValve.invoke(AjaxValve.java:88)

                at com.mcafee.orion.core.server.OrionUserSetupValve.invoke(OrionUserSetupValve.jav a:54)

                at org.apache.catalina.authenticator.SingleSignOn.invoke(SingleSignOn.java:420)

                at com.mcafee.orion.core.server.OrionSingleSignOn.invoke(OrionSingleSignOn.java:11 3)

                at com.mcafee.orion.core.server.ParameterEncodingValve.invoke(ParameterEncodingVal ve.java:37)

                at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:10 8)

                at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:174)

                at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:879)

                at org.apache.coyote.http11.Http11BaseProtocol$Http11ConnectionHandler.processConn ection(Http11BaseProtocol.java:665)

                at org.apache.tomcat.util.net.PoolTcpEndpoint.processSocket(PoolTcpEndpoint.java:5 28)

                at org.apache.tomcat.util.net.LeaderFollowerWorkerThread.runIt(LeaderFollowerWorke rThread.java:81)

                at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:6 89)

                at java.lang.Thread.run(Thread.java:619)

            Caused by: com.mcafee.orion.console.ui.dashboard.service.DashboardServiceRuntimeException: Unknown subject in quickfind element URI:console.quickfind:computer.quickFind

                at com.mcafee.orion.console.ui.dashboard.service.DefaultDashboardService.getDashbo ardElement(DefaultDashboardService.java:242)

                at com.mcafee.orion.console.ui.dashboard.service.DefaultDashboardService.getDashbo ardElement(DefaultDashboardService.java:210)

                at com.mcafee.orion.console.ui.dashboard.service.DefaultDashboardService.getDashbo ardElement(DefaultDashboardService.java:178)

                ... 31 more

            Caused by: com.mcafee.orion.core.ui.dashboard.DashboardElementException: Unknown subject in quickfind element URI:console.quickfind:computer.quickFind

                at com.mcafee.orion.console.ui.quickfind.QuickFindDashboardElementFactory.get(Quic kFindDashboardElementFactory.java:80)

                at com.mcafee.orion.console.ui.dashboard.service.DefaultDashboardService.getDashbo ardElement(DefaultDashboardService.java:238)

                ... 33 more

            2013-01-25 09:16:13,878 ERROR [http-8095-Processor19] dashboard.DashboardAction  - error creating dashboard element: orion.dashboard.page.0:orion.dashboard.element.0 - console.quickfind:computer.quickFind

            com.mcafee.orion.console.ui.dashboard.element.DashboardElementNotFoundException: com.mcafee.orion.console.ui.dashboard.service.DashboardServiceRuntimeException: Unknown subject in quickfind element URI:console.quickfind:computer.quickFind

                at com.mcafee.orion.console.ui.dashboard.service.DefaultDashboardService.getDashbo ardElement(DefaultDashboardService.java:192)

                at com.mcafee.orion.console.ui.dashboard.DashboardAction.createContainer(Dashboard Action.java:247)

                at sun.reflect.GeneratedMethodAccessor223.invoke(Unknown Source)

                at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.ja va:25)

                at java.lang.reflect.Method.invoke(Method.java:597)

                at com.mcafee.orion.core.servlet.mvc.MvcActionFactoryBase.executeAction(MvcActionF actoryBase.java:60)

                at com.mcafee.orion.core.servlet.ControllerServlet.executeAction(ControllerServlet .java:247)

                at com.mcafee.orion.core.servlet.ControllerServlet.processRequest(ControllerServle t.java:132)

                at com.mcafee.orion.core.servlet.ControllerServlet.doPost(ControllerServlet.java:1 08)

                at javax.servlet.http.HttpServlet.service(HttpServlet.java:647)

                at javax.servlet.http.HttpServlet.service(HttpServlet.java:729)

                at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFil terChain.java:269)

                at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain .java:188)

                at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java: 213)

                at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java: 172)

                at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.ja va:563)

                at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127)

                at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:117)

                at org.apache.catalina.valves.FastCommonAccessLogValve.invoke(FastCommonAccessLogV alve.java:500)

                at com.mcafee.orion.core.server.AjaxValve.invoke(AjaxValve.java:88)

                at com.mcafee.orion.core.server.OrionUserSetupValve.invoke(OrionUserSetupValve.jav a:54)

                at org.apache.catalina.authenticator.SingleSignOn.invoke(SingleSignOn.java:420)

                at com.mcafee.orion.core.server.OrionSingleSignOn.invoke(OrionSingleSignOn.java:11 3)

                at com.mcafee.orion.core.server.ParameterEncodingValve.invoke(ParameterEncodingVal ve.java:37)

                at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:10 8)

                at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:174)

                at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:879)

                at org.apache.coyote.http11.Http11BaseProtocol$Http11ConnectionHandler.processConn ection(Http11BaseProtocol.java:665)

                at org.apache.tomcat.util.net.PoolTcpEndpoint.processSocket(PoolTcpEndpoint.java:5 28)

                at org.apache.tomcat.util.net.LeaderFollowerWorkerThread.runIt(LeaderFollowerWorke rThread.java:81)

                at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:6 89)

                at java.lang.Thread.run(Thread.java:619)

            Caused by: com.mcafee.orion.console.ui.dashboard.service.DashboardServiceRuntimeException: Unknown subject in quickfind element URI:console.quickfind:computer.quickFind

                at com.mcafee.orion.console.ui.dashboard.service.DefaultDashboardService.getDashbo ardElement(DefaultDashboardService.java:242)

                at com.mcafee.orion.console.ui.dashboard.service.DefaultDashboardService.getDashbo ardElement(DefaultDashboardService.java:210)

                at com.mcafee.orion.console.ui.dashboard.service.DefaultDashboardService.getDashbo ardElement(DefaultDashboardService.java:178)

                ... 31 more

            Caused by: com.mcafee.orion.core.ui.dashboard.DashboardElementException: Unknown subject in quickfind element URI:console.quickfind:computer.quickFind

                at com.mcafee.orion.console.ui.quickfind.QuickFindDashboardElementFactory.get(Quic kFindDashboardElementFactory.java:80)

                at com.mcafee.orion.console.ui.dashboard.service.DefaultDashboardService.getDashbo ardElement(DefaultDashboardService.java:238)

                ... 33 more

            2013-01-25 09:19:32,333 INFO  [Thread-1] http11.Http11BaseProtocol  - Pausing Coyote HTTP/1.1 on http-8095

            2013-01-25 09:19:32,333 INFO  [Thread-1] http11.Http11BaseProtocol  - Pausing Coyote HTTP/1.1 on http-8096

            2013-01-25 09:19:33,333 INFO  [Thread-1] core.StandardService  - Stopping service Catalina

            2013-01-25 09:19:34,958 INFO  [Thread-1] http11.Http11BaseProtocol  - Stopping Coyote HTTP/1.1 on http-8095

            2013-01-25 09:19:34,974 INFO  [Thread-1] http11.Http11BaseProtocol  - Stopping Coyote HTTP/1.1 on http-8096

            2013-01-25 09:19:41,849 INFO  [Thread-1] core.StandardService  - Starting service Catalina

            2013-01-25 09:19:41,865 INFO  [Thread-1] core.StandardEngine  - Starting Servlet Engine: Apache Tomcat/5.5.30

            2013-01-25 09:19:41,865 INFO  [Thread-1] core.StandardHost  - XML validation disabled

            2013-01-25 09:19:48,724 INFO  [Thread-1] http11.Http11BaseProtocol  - Starting Coyote HTTP/1.1 on http-8095

            2013-01-25 09:19:48,912 INFO  [Thread-1] http11.Http11BaseProtocol  - Starting Coyote HTTP/1.1 on http-8096

            2013-01-25 09:19:48,959 INFO  [Thread-1] storeconfig.StoreLoader  - Find registry server-registry.xml at classpath resource

            2013-01-25 09:19:49,443 WARN  [Thread-1] email.EmailServiceConfig  - username was null. assuming no username or password

            2013-01-25 09:19:52,990 ERROR [Thread-1] plugin.PluginManager  - Initialization of plugin EPOCore failed.

            com.mcafee.orion.core.plugin.depend.DependencyException: Plugin EPOCore is missing dependency:ldap

            2013-01-25 09:19:53,005 ERROR [Thread-1] plugin.PluginManager  - Initialization of plugin DataChannel failed.

            com.mcafee.orion.core.plugin.depend.DependencyException: Dependency EPOCore had initialization error

            2013-01-25 09:19:53,005 ERROR [Thread-1] plugin.PluginManager  - Initialization of plugin ComputerMgmt failed.

            com.mcafee.orion.core.plugin.depend.DependencyException: Plugin ComputerMgmt is missing dependency:ldap

            2013-01-25 09:19:53,005 ERROR [Thread-1] plugin.PluginManager  - Initialization of plugin PolicyMgmt failed.

            com.mcafee.orion.core.plugin.depend.DependencyException: Dependency ComputerMgmt had initialization error

            2013-01-25 09:19:53,005 ERROR [Thread-1] plugin.PluginManager  - Initialization of plugin AgentMgmt failed.

            com.mcafee.orion.core.plugin.depend.DependencyException: Plugin AgentMgmt is missing dependency:RepositoryMgmt

            2013-01-25 09:19:53,005 ERROR [Thread-1] plugin.PluginManager  - Initialization of plugin AvertAlerts failed.

            com.mcafee.orion.core.plugin.depend.DependencyException: Dependency EPOCore had initialization error

            2013-01-25 09:19:53,005 ERROR [Thread-1] plugin.PluginManager  - Initialization of plugin Countermeasures failed.

            com.mcafee.orion.core.plugin.depend.DependencyException: Dependency ComputerMgmt had initialization error

            2013-01-25 09:19:53,005 ERROR [Thread-1] plugin.PluginManager  - Initialization of plugin DbWatcher.extension.name failed.

            com.mcafee.orion.core.plugin.depend.DependencyException: Dependency EPOCore had initialization error

            2013-01-25 09:19:53,005 ERROR [Thread-1] plugin.PluginManager  - Initialization of plugin EEADMIN failed.

            com.mcafee.orion.core.plugin.depend.DependencyException: Plugin EEADMIN is missing dependency:rs

            2013-01-25 09:19:53,005 ERROR [Thread-1] plugin.PluginManager  - Initialization of plugin EEPC failed.

            com.mcafee.orion.core.plugin.depend.DependencyException: Dependency EEADMIN had initialization error

            2013-01-25 09:19:53,005 ERROR [Thread-1] plugin.PluginManager  - Initialization of plugin entercept failed.

            com.mcafee.orion.core.plugin.depend.DependencyException: Dependency ComputerMgmt had initialization error

            2013-01-25 09:19:53,084 ERROR [Thread-1] plugin.PluginManager  - Initialization of plugin epoMigration failed.

            com.mcafee.orion.core.plugin.depend.DependencyException: Dependency AgentMgmt had initialization error

            2013-01-25 09:19:53,084 ERROR [Thread-1] plugin.PluginManager  - Initialization of plugin GROUPSHD7000 failed.

            com.mcafee.orion.core.plugin.depend.DependencyException: Dependency ComputerMgmt had initialization error

            2013-01-25 09:19:53,084 ERROR [Thread-1] plugin.PluginManager  - Initialization of plugin GSD7REPORTS failed.

            com.mcafee.orion.core.plugin.depend.DependencyException: Dependency EPOCore had initialization error

            2013-01-25 09:19:53,099 ERROR [Thread-1] plugin.PluginManager  - Initialization of plugin GSE6REPORTS failed.

            com.mcafee.orion.core.plugin.depend.DependencyException: Dependency EPOCore had initialization error

            2013-01-25 09:19:53,099 ERROR [Thread-1] plugin.PluginManager  - Initialization of plugin GSE7REPORTS failed.

            com.mcafee.orion.core.plugin.depend.DependencyException: Dependency GROUPSHD7000 had initialization error

            2013-01-25 09:19:53,474 ERROR [Thread-1] plugin.PluginManager  - Initialization of plugin hip8 failed.

            com.mcafee.orion.core.plugin.depend.DependencyException: Plugin hip8 is missing dependency:Notifications

            2013-01-25 09:19:53,474 ERROR [Thread-1] plugin.PluginManager  - Initialization of plugin HostIpsAdv failed.

            com.mcafee.orion.core.plugin.depend.DependencyException: Dependency hip8 had initialization error

            2013-01-25 09:19:53,474 ERROR [Thread-1] plugin.PluginManager  - Initialization of plugin HostIPSLicense failed.

            com.mcafee.orion.core.plugin.depend.DependencyException: Dependency hip8 had initialization error

            2013-01-25 09:19:53,474 ERROR [Thread-1] plugin.PluginManager  - Initialization of plugin aramid failed.

            com.mcafee.orion.core.plugin.depend.DependencyException: Plugin aramid is missing dependency:CommonEvents

            2013-01-25 09:19:53,505 ERROR [Thread-1] plugin.PluginManager  - Initialization of plugin issue failed.

            com.mcafee.orion.core.plugin.depend.DependencyException: Plugin issue is missing dependency:rs

            2013-01-25 09:19:53,521 ERROR [Thread-1] plugin.PluginManager  - Initialization of plugin SIARevocation failed.

            com.mcafee.orion.core.plugin.depend.DependencyException: Plugin SIARevocation is missing dependency:RepositoryMgmt

            2013-01-25 09:19:53,521 ERROR [Thread-1] plugin.PluginManager  - Initialization of plugin rsd failed.

            com.mcafee.orion.core.plugin.depend.DependencyException: Plugin rsd is missing dependency:Notifications

            2013-01-25 09:19:53,521 ERROR [Thread-1] plugin.PluginManager  - Initialization of plugin SITEADVMETA failed.

            com.mcafee.orion.core.plugin.depend.DependencyException: Dependency ComputerMgmt had initialization error

            2013-01-25 09:19:53,521 ERROR [Thread-1] plugin.PluginManager  - Initialization of plugin SITEADV_1500 failed.

            com.mcafee.orion.core.plugin.depend.DependencyException: Dependency EPOCore had initialization error

            2013-01-25 09:19:53,521 ERROR [Thread-1] plugin.PluginManager  - Initialization of plugin SMDWIN__7000 failed.

            com.mcafee.orion.core.plugin.depend.DependencyException: Dependency ComputerMgmt had initialization error

            2013-01-25 09:19:53,521 ERROR [Thread-1] plugin.PluginManager  - Initialization of plugin VIREXREPORTS failed.

            com.mcafee.orion.core.plugin.depend.DependencyException: Dependency EPOCore had initialization error

            2013-01-25 09:19:53,521 ERROR [Thread-1] plugin.PluginManager  - Initialization of plugin VIRUSCAN8600 failed.

            com.mcafee.orion.core.plugin.depend.DependencyException: Dependency EPOCore had initialization error

            2013-01-25 09:19:53,521 ERROR [Thread-1] plugin.PluginManager  - Initialization of plugin VIRUSCAN8700 failed.

            com.mcafee.orion.core.plugin.depend.DependencyException: Dependency EPOCore had initialization error

            2013-01-25 09:19:53,521 ERROR [Thread-1] plugin.PluginManager  - Initialization of plugin VIRUSCAN8800 failed.

            com.mcafee.orion.core.plugin.depend.DependencyException: Dependency ComputerMgmt had initialization error

            2013-01-25 09:19:53,521 ERROR [Thread-1] plugin.PluginManager  - Initialization of plugin VIRUSCANREPORTS failed.

            com.mcafee.orion.core.plugin.depend.DependencyException: Plugin VIRUSCANREPORTS is missing dependency:CommonEvents

            2013-01-25 09:19:53,521 ERROR [Thread-1] plugin.PluginManager  - Initialization of plugin VSCANMAC8610 failed.

            com.mcafee.orion.core.plugin.depend.DependencyException: Dependency ComputerMgmt had initialization error

            2013-01-25 09:19:53,521 ERROR [Thread-1] plugin.PluginManager  - Initialization of plugin VSCANMAC9100 failed.

            com.mcafee.orion.core.plugin.depend.DependencyException: Dependency ComputerMgmt had initialization error

            2013-01-25 09:19:53,537 ERROR [Thread-1] plugin.PluginManager  - Initialization of plugin VSEMAS850000 failed.

            com.mcafee.orion.core.plugin.depend.DependencyException: Dependency VIRUSCAN8600 had initialization error

            2013-01-25 09:19:53,537 ERROR [Thread-1] plugin.PluginManager  - Initialization of plugin VSEMAS870000 failed.

            com.mcafee.orion.core.plugin.depend.DependencyException: Dependency VIRUSCAN8700 had initialization error

            2013-01-25 09:19:54,302 INFO  [Thread-1] startup.Catalina  - Server startup in 13156 ms

            2013-01-25 09:20:42,553 ERROR [http-8096-Processor25] servlet.CommandServlet  - Error executing command epo.command.isAdmin by user system_EPO01

            com.mcafee.orion.core.cmd.CommandException: No such command:epo.command.isAdmin

                at com.mcafee.orion.core.cmd.CommandInvoker.getFactory(CommandInvoker.java:780)

                at com.mcafee.orion.core.cmd.CommandInvoker.createCommand(CommandInvoker.java:539)

                at com.mcafee.orion.core.cmd.CommandInvoker.invoke(CommandInvoker.java:481)

                at com.mcafee.orion.remote.servlet.CommandServlet.doPost(CommandServlet.java:104)

                at javax.servlet.http.HttpServlet.service(HttpServlet.java:647)

                at javax.servlet.http.HttpServlet.service(HttpServlet.java:729)

                at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFil terChain.java:269)

                at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain .java:188)

                at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java: 213)

                at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java: 172)

                at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.ja va:563)

                at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127)

                at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:117)

                at org.apache.catalina.valves.FastCommonAccessLogValve.invoke(FastCommonAccessLogV alve.java:500)

                at com.mcafee.orion.core.server.AjaxValve.invoke(AjaxValve.java:88)

                at com.mcafee.orion.core.server.OrionUserSetupValve.invoke(OrionUserSetupValve.jav a:43)

                at org.apache.catalina.authenticator.SingleSignOn.invoke(SingleSignOn.java:393)

                at com.mcafee.orion.core.server.OrionSingleSignOn.invoke(OrionSingleSignOn.java:11 3)

                at com.mcafee.orion.core.server.ParameterEncodingValve.invoke(ParameterEncodingVal ve.java:37)

                at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:10 8)

                at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:174)

                at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:879)

                at org.apache.coyote.http11.Http11BaseProtocol$Http11ConnectionHandler.processConn ection(Http11BaseProtocol.java:665)

                at org.apache.tomcat.util.net.PoolTcpEndpoint.processSocket(PoolTcpEndpoint.java:5 28)

                at org.apache.tomcat.util.net.LeaderFollowerWorkerThread.runIt(LeaderFollowerWorke rThread.java:81)

                at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:6 89)

                at java.lang.Thread.run(Thread.java:619)

            2013-01-25 09:20:52,694 ERROR [http-8096-Processor24] servlet.CommandServlet  - Error executing command epo.command.isAdmin by user system_EPO01

            com.mcafee.orion.core.cmd.CommandException: No such command:epo.command.isAdmin

                at com.mcafee.orion.core.cmd.CommandInvoker.getFactory(CommandInvoker.java:780)

                at com.mcafee.orion.core.cmd.CommandInvoker.createCommand(CommandInvoker.java:539)

                at com.mcafee.orion.core.cmd.CommandInvoker.invoke(CommandInvoker.java:481)

                at com.mcafee.orion.remote.servlet.CommandServlet.doPost(CommandServlet.java:104)

                at javax.servlet.http.HttpServlet.service(HttpServlet.java:647)

                at javax.servlet.http.HttpServlet.service(HttpServlet.java:729)

                at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFil terChain.java:269)

                at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain .java:188)

                at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java: 213)

                at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java: 172)

                at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.ja va:563)

                at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127)

                at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:117)

                at org.apache.catalina.valves.FastCommonAccessLogValve.invoke(FastCommonAccessLogV alve.java:500)

                at com.mcafee.orion.core.server.AjaxValve.invoke(AjaxValve.java:88)

                at com.mcafee.orion.core.server.OrionUserSetupValve.invoke(OrionUserSetupValve.jav a:43)

                at org.apache.catalina.authenticator.SingleSignOn.invoke(SingleSignOn.java:393)

                at com.mcafee.orion.core.server.OrionSingleSignOn.invoke(OrionSingleSignOn.java:11 3)

                at com.mcafee.orion.core.server.ParameterEncodingValve.invoke(ParameterEncodingVal ve.java:37)

                at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:10 8)

                at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:174)

                at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:879)

                at org.apache.coyote.http11.Http11BaseProtocol$Http11ConnectionHandler.processConn ection(Http11BaseProtocol.java:665)

                at org.apache.tomcat.util.net.PoolTcpEndpoint.processSocket(PoolTcpEndpoint.java:5 28)

                at org.apache.tomcat.util.net.LeaderFollowerWorkerThread.runIt(LeaderFollowerWorke rThread.java:81)

                at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:6 89)

                at java.lang.Thread.run(Thread.java:619)

            2013-01-25 09:21:02,803 ERROR [http-8096-Processor25] servlet.CommandServlet  - Error executing command epo.command.isAdmin by user system_EPO01

            com.mcafee.orion.core.cmd.CommandException: No such command:epo.command.isAdmin

                at com.mcafee.orion.core.cmd.CommandInvoker.getFactory(CommandInvoker.java:780)

                at com.mcafee.orion.core.cmd.CommandInvoker.createCommand(CommandInvoker.java:539)

                at com.mcafee.orion.core.cmd.CommandInvoker.invoke(CommandInvoker.java:481)

                at com.mcafee.orion.remote.servlet.CommandServlet.doPost(CommandServlet.java:104)

                at javax.servlet.http.HttpServlet.service(HttpServlet.java:647)

                at javax.servlet.http.HttpServlet.service(HttpServlet.java:729)

                at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFil terChain.java:269)

                at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain .java:188)

                at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java: 213)

                at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java: 172)

                at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.ja va:563)

                at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127)

                at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:117)

                at org.apache.catalina.valves.FastCommonAccessLogValve.invoke(FastCommonAccessLogV alve.java:500)

                at com.mcafee.orion.core.server.AjaxValve.invoke(AjaxValve.java:88)

                at com.mcafee.orion.core.server.OrionUserSetupValve.invoke(OrionUserSetupValve.jav a:43)

                at org.apache.catalina.authenticator.SingleSignOn.invoke(SingleSignOn.java:393)

                at com.mcafee.orion.core.server.OrionSingleSignOn.invoke(OrionSingleSignOn.java:11 3)

                at com.mcafee.orion.core.server.ParameterEncodingValve.invoke(ParameterEncodingVal ve.java:37)

                at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:10 8)

                at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:174)

                at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:879)

                at org.apache.coyote.http11.Http11BaseProtocol$Http11ConnectionHandler.processConn ection(Http11BaseProtocol.java:665)

                at org.apache.tomcat.util.net.PoolTcpEndpoint.processSocket(PoolTcpEndpoint.java:5 28)

                at org.apache.tomcat.util.net.LeaderFollowerWorkerThread.runIt(LeaderFollowerWorke rThread.java:81)

                at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:6 89)

                at java.lang.Thread.run(Thread.java:619)

            2013-01-25 09:21:12,850 ERROR [http-8096-Processor24] servlet.CommandServlet  - Error executing command epo.command.isAdmin by user system_EPO01

            com.mcafee.orion.core.cmd.CommandException: No such command:epo.command.isAdmin

                at com.mcafee.orion.core.cmd.CommandInvoker.getFactory(CommandInvoker.java:780)

                at com.mcafee.orion.core.cmd.CommandInvoker.createCommand(CommandInvoker.java:539)

                at com.mcafee.orion.core.cmd.CommandInvoker.invoke(CommandInvoker.java:481)

                at com.mcafee.orion.remote.servlet.CommandServlet.doPost(CommandServlet.java:104)

                at javax.servlet.http.HttpServlet.service(HttpServlet.java:647)

                at javax.servlet.http.HttpServlet.service(HttpServlet.java:729)

                at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFil terChain.java:269)

                at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain .java:188)

                at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java: 213)

                at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java: 172)

                at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.ja va:563)

                at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127)

                at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:117)

                at org.apache.catalina.valves.FastCommonAccessLogValve.invoke(FastCommonAccessLogV alve.java:500)

                at com.mcafee.orion.core.server.AjaxValve.invoke(AjaxValve.java:88)

                at com.mcafee.orion.core.server.OrionUserSetupValve.invoke(OrionUserSetupValve.jav a:43)

                at org.apache.catalina.authenticator.SingleSignOn.invoke(SingleSignOn.java:393)

                at com.mcafee.orion.core.server.OrionSingleSignOn.invoke(OrionSingleSignOn.java:11 3)

                at com.mcafee.orion.core.server.ParameterEncodingValve.invoke(ParameterEncodingVal ve.java:37)

                at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:10 8)

                at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:174)

                at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:879)

                at org.apache.coyote.http11.Http11BaseProtocol$Http11ConnectionHandler.processConn ection(Http11BaseProtocol.java:665)

                at org.apache.tomcat.util.net.PoolTcpEndpoint.processSocket(PoolTcpEndpoint.java:5 28)

                at org.apache.tomcat.util.net.LeaderFollowerWorkerThread.runIt(LeaderFollowerWorke rThread.java:81)

                at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:6 89)

                at java.lang.Thread.run(Thread.java:619)

            2013-01-25 09:21:19,053 ERROR [http-8095-Processor21] dashboard.DashboardAction  - error creating dashboard element: orion.dashboard.page.0:orion.dashboard.element.0 - console.quickfind:computer.quickFind

            com.mcafee.orion.console.ui.dashboard.element.DashboardElementNotFoundException: com.mcafee.orion.console.ui.dashboard.service.DashboardServiceRuntimeException: Unknown subject in quickfind element URI:console.quickfind:computer.quickFind

                at com.mcafee.orion.console.ui.dashboard.service.DefaultDashboardService.getDashbo ardElement(DefaultDashboardService.java:192)

                at com.mcafee.orion.console.ui.dashboard.DashboardAction.createContainer(Dashboard Action.java:247)

                at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)

                at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)

                at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.ja va:25)

                at java.lang.reflect.Method.invoke(Method.java:597)

                at com.mcafee.orion.core.servlet.mvc.MvcActionFactoryBase.executeAction(MvcActionF actoryBase.java:60)

                at com.mcafee.orion.core.servlet.ControllerServlet.executeAction(ControllerServlet .java:247)

                at com.mcafee.orion.core.servlet.ControllerServlet.processRequest(ControllerServle t.java:132)

                at com.mcafee.orion.core.servlet.ControllerServlet.doPost(ControllerServlet.java:1 08)

                at javax.servlet.http.HttpServlet.service(HttpServlet.java:647)

                at javax.servlet.http.HttpServlet.service(HttpServlet.java:729)

                at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFil terChain.java:269)

                at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain .java:188)

                at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java: 213)

                at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java: 172)

                at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.ja va:563)

                at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127)

                at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:117)

                at org.apache.catalina.valves.FastCommonAccessLogValve.invoke(FastCommonAccessLogV alve.java:500)

                at com.mcafee.orion.core.server.AjaxValve.invoke(AjaxValve.java:88)

                at com.mcafee.orion.core.server.OrionUserSetupValve.invoke(OrionUserSetupValve.jav a:54)

                at org.apache.catalina.authenticator.SingleSignOn.invoke(SingleSignOn.java:420)

                at com.mcafee.orion.core.server.OrionSingleSignOn.invoke(OrionSingleSignOn.java:11 3)

                at com.mcafee.orion.core.server.ParameterEncodingValve.invoke(ParameterEncodingVal ve.java:37)

                at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:10 8)

                at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:174)

                at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:879)

                at org.apache.coyote.http11.Http11BaseProtocol$Http11ConnectionHandler.processConn ection(Http11BaseProtocol.java:665)

                at org.apache.tomcat.util.net.PoolTcpEndpoint.processSocket(PoolTcpEndpoint.java:5 28)

                at org.apache.tomcat.util.net.LeaderFollowerWorkerThread.runIt(LeaderFollowerWorke rThread.java:81)

                at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:6 89)

                at java.lang.Thread.run(Thread.java:619)

            Caused by: com.mcafee.orion.console.ui.dashboard.service.DashboardServiceRuntimeException: Unknown subject in quickfind element URI:console.quickfind:computer.quickFind

                at com.mcafee.orion.console.ui.dashboard.service.DefaultDashboardService.getDashbo ardElement(DefaultDashboardService.java:242)

                at com.mcafee.orion.console.ui.dashboard.service.DefaultDashboardService.getDashbo ardElement(DefaultDashboardService.java:210)

                at com.mcafee.orion.console.ui.dashboard.service.DefaultDashboardService.getDashbo ardElement(DefaultDashboardService.java:178)

                ... 32 more

            Caused by: com.mcafee.orion.core.ui.dashboard.DashboardElementException: Unknown subject in quickfind element URI:console.quickfind:computer.quickFind

                at com.mcafee.orion.console.ui.quickfind.QuickFindDashboardElementFactory.get(Quic kFindDashboardElementFactory.java:80)

                at com.mcafee.orion.console.ui.dashboard.service.DefaultDashboardService.getDashbo ardElement(DefaultDashboardService.java:238)

                ... 34 more

            2013-01-25 09:21:22,882 ERROR [http-8096-Processor25] servlet.CommandServlet  - Error executing command epo.command.isAdmin by user system_EPO01

            com.mcafee.orion.core.cmd.CommandException: No such command:epo.command.isAdmin

                at com.mcafee.orion.core.cmd.CommandInvoker.getFactory(CommandInvoker.java:780)

                at com.mcafee.orion.core.cmd.CommandInvoker.createCommand(CommandInvoker.java:539)

                at com.mcafee.orion.core.cmd.CommandInvoker.invoke(CommandInvoker.java:481)

                at com.mcafee.orion.remote.servlet.CommandServlet.doPost(CommandServlet.java:104)

                at javax.servlet.http.HttpServlet.service(HttpServlet.java:647)

                at javax.servlet.http.HttpServlet.service(HttpServlet.java:729)

                at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFil terChain.java:269)

                at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain .java:188)

                at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java: 213)

                at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java: 172)

                at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.ja va:563)

                at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:127)

                at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:117)

                at org.apache.catalina.valves.FastCommonAccessLogValve.invoke(FastCommonAccessLogV alve.java:500)

                at com.mcafee.orion.core.server.AjaxValve.invoke(AjaxValve.java:88)

                at com.mcafee.orion.core.server.OrionUserSetupValve.invoke(OrionUserSetupValve.jav a:43)

                at org.apache.catalina.authenticator.SingleSignOn.invoke(SingleSignOn.java:393)

                at com.mcafee.orion.core.server.OrionSingleSignOn.invoke(OrionSingleSignOn.java:11 3)

                at com.mcafee.orion.core.server.ParameterEncodingValve.invoke(ParameterEncodingVal ve.java:37)

                at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:10 8)

                at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:174)

                at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:879)

                at org.apache.coyote.http11.Http11BaseProtocol$Http11ConnectionHandler.processConn ection(Http11BaseProtocol.java:665)

                at org.apache.tomcat.util.net.PoolTcpEndpoint.processSocket(PoolTcpEndpoint.java:5 28)

                at org.apache.tomcat.util.net.LeaderFollowerWorkerThread.runIt(LeaderFollowerWorke rThread.java:81)

                at org.apache.tomcat.util.threads.ThreadPool$ControlRunnable.run(ThreadPool.java:6 89)

                at java.lang.Thread.run(Thread.java:619)

             

            Message was edited by: mcdave on 25/01/13 03:05:32 CST
            • 3. Re: epoconsole & apache issues after a reboot
              JoeBidgood

              Okay, it looks like ePO cannot find at least one, possibly several, extensions that it needs to run. This can be caused by problems in either the database, the filesystem, or both. I would recommend opening a case with Support as it's really beyond the scope of this forum to troubleshoot something like this - we'll need to go through the database and filesystem and make sure that everything lines up correctly.

               

              HTH -

               

              Joe

              • 4. Re: epoconsole & apache issues after a reboot
                mcdave

                Thx for replying.

                 

                In the meantime its resolved, luckily it is running in a virtual environment and we've restored the server with an older backup (the database is running on an other instance)

                 

                regards

                Dave

                • 5. Re: epoconsole & apache issues after a reboot
                  JoeBidgood

                  That's good news

                   

                  One thing to bear in mind (if you are not already doing this) is that the database and virtual machine snapshot must match - so whenever you take a VM snapshot, make sure you also take a DB backup at the same time. Otherwise you run the risk of the snapshot not matching the DB, which can cause huge problems.

                   

                  HTH -

                   

                  Joe

                  • 6. Re: epoconsole & apache issues after a reboot
                    mcdave

                    The backups are not from the exact same time, but I don't noticed any issues till now.

                    What kind of issues could it generate?

                     

                    The only thing I had to do was re-importing a few setup files & patches in our Master Repository.

                     

                    (BTW: All our Agent handlers kept running)

                     

                    grtz

                    Dave

                    • 7. Re: epoconsole & apache issues after a reboot
                      JoeBidgood

                      The biggest problem that could happen is if, for example, you had checked in or removed an extension. Then you would have one version in the filesystem (on the VM snapshot) but a different version referenced in the database. The best-case scenario here is that the affected extension won't load: a worse case is that other extensions depend on the affected one, andwill alsos fail to load, giving you the kind of results you described in you original post. (I'm not saying that this is what caused your original problem, though.)

                       

                      The best way to approach it is *always* back up the database at the same time that you back up the filesystem (or take a snapshot) - ideally with the ePO services and agent handlers stopped, so that nothing is attempting to write to the DB during the backup.

                       

                      Regards -

                       

                      Joe