My latop is going in windows repairing mode without asking for mcafee login screen.
I was trying to decrypt the laptop dell vostro 3450 with EEtech CD.
I performed following steps
1>authenticated with code of the day.
2>authorized with .xml file
3> clicked on EEPC remove option and found an error message "Re: EEPC 6.1.2 - error EE120000 - Endpoint Encryption is not currently active. "
Please let me know how should i decrypt my laptop.
My laptop data is very much critical.
Please tell me what should i do.
Message was edited by: pankajs on 1/24/13 9:12:02 AM CST
You need to contact your company IT department - they will be able to assist you here.
The error means that the MBR of your machine is not an EEPC mbr - so either you have done something to replace the MBR (perhaps you tried to repair Windows, or reinstall it?), or you have a rootkit virus infection which has replaced it.
Exactly what happend to cause this problem will help your IT team pick the most appropriate recovery solution.
Either way, your IT department is the best place to start looking for help - they will have been trained on EEPC recovery, and will have all the supporting documentation.
Thanks for you suggestions but please let me know how to recover my machine in which EEPC is already install.
Complete drive is encrypted
I need to backup my data.
Please help me out on the same.
You really need to work with your IT team here - Without knowing what you did to get into this position, the chances of loosing all your data are high.
Thanks for your suggestion.
I have talked to my IT support Team they told me that we have not done anything it started automatically.
Please tell me how do i recover the data as my drive is encrypted.
Message was edited by: pankajs on 1/24/13 11:48:46 AM CST
Something must have changed to cause the initial error - we need to know what that was to be sure of a recovey.
But, the best people to help you are YOUR IT department. You really need to be working with them on this.
I am the one who is managing the EEPC installations here. Need to know what can be done now to recover the data.
Use eetech and get it to search for the disk info, if it can find it you can do a regular remove. If not, you'll have to do a force decrypt of the partition range.
I Decrypted the HDD by going sector by sector( Force Decrypt).Removed the HDD and connected IIly to another system but i am able to see the data in recovery partition but not in other partition. I have taken confirmation from McAfee that disk is properly decrypted.
Please provide your response.
the only explanation is that you didn't decrypt enough, or you decrypted too much - Without seeing exactly what you did I can't really suggest more. Are you sure you decrypted the correct sector ranges with the correct key? Did you test decrypt some sectors in the workspace first to make sure the correct key was being used?
If this data is really important, you should perhaps consider contacting your McAfee reseller and getting some prof services help - they should be able to recover your data as long as you have the correct key (and any other keys you've used so far).