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2087 Views 8 Replies Latest reply: Feb 18, 2013 9:47 AM by touch0ph RSS
kapsch Newcomer 10 posts since
Nov 6, 2012
Currently Being Moderated

Jan 29, 2013 2:58 AM

USB keyboard problems at pre-boot - HP2560p

Since about a year we've EEPC 6.1.1. in use.

Suddenly more and more users are reporting problems with the password input in the the pre-boot enviroment.

The input is often not recognised or get stuck after a few symbols.

Also the ESC key is not working anymore.

Now they need to turn off and on their notebooks several times until they can completely type in their passwords.

 

All these problems apply to the HP Elitebook 2560p notebook series.

In the meantime we've already flashed the latest bios version (F.2a) und updated one test user notebook with EEPC 6.2.1.

The problems are remaning the same.

I've now also already tried the 'always enable pre-boot USB support' without any sucess...

 

Environment:

EPO 4.5.6

Agent 4.6.0.2922

Vscan 8.8.0.849

EE Agent 1.2.1.315 / 1.1.1.275

EEPC 6.2.1.315 / 6.1.1.275

 

Any ideas??

 

on 29.01.13 02:58:17 CST
  • touch0ph Newcomer 26 posts since
    Oct 14, 2009
    Currently Being Moderated
    2. Jan 31, 2013 11:21 AM (in response to kapsch)
    Re: USB keyboard problems at pre-boot - HP2560p

    Does it occur using the native keyboard on the laptop?  Is the laptop in a docking station?  Is the keyboard connected to the laptop or a dock?

  • SafeBoot Group Leader 8,599 posts since
    Oct 28, 2008
    Currently Being Moderated
    4. Feb 1, 2013 8:38 AM (in response to kapsch)
    Re: USB keyboard problems at pre-boot - HP2560p

    Maybe a HP update changed something in the docking station?

     

    Something to look for is whether the device is plugged into a USB3 or USB2 controller - EEPC's pre-boot only supports USB2 AFAIK.


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  • touch0ph Newcomer 26 posts since
    Oct 14, 2009
    Currently Being Moderated
    5. Feb 1, 2013 8:41 AM (in response to kapsch)
    Re: USB keyboard problems at pre-boot - HP2560p

    Just a few more questions:

     

    Does everyone have the same external USB keyboard?  Have you tried any other keyboards?

    Have you tried this with a keyboard that plugged directly into the laptop?  What kind of results do you get?

    Are these docking stations or port replicators?  Is there any updates for the docking station (not that I've ever seen but its worth a try).

    What OS's do these laptops run?

     

    In my expierence the USB support in the PBA is flaky at best.  I have similar issues with customers external mice jumping from one location to another distant location on the screen.  Also having trouble with iPhones and iPads plugged in while the PBA is starting.

  • cpromen Newcomer 44 posts since
    Oct 28, 2010
    Currently Being Moderated
    6. Feb 5, 2013 8:07 AM (in response to touch0ph)
    Re: USB keyboard problems at pre-boot - HP2560p

    We are having a similar issuewith USB keyboards plugged into a port replicator with our Dell E serieslaptops (E6410, E6420, E6430).  The caps lock light never illuminates,however caps lock actually turns on if pressed.  The only way you can tellif caps lock is on is to type in the username field. 

     

    Our bigger problem right now is with USB mice not working at preboot for the new E6430, E6330 and E6530 laptops regardless of whether it is plugged into the port replicator or directly into the laptop.  We have tried the workaround in KB76631 just in case it would also work for an older version of EEPC and we enabled preboot USB support in the product policy, but nothing seems to work.  We are still on EEPC 6.1.3 with hotfix.

  • touch0ph Newcomer 26 posts since
    Oct 14, 2009
    Currently Being Moderated
    8. Feb 18, 2013 9:47 AM (in response to kapsch)
    Re: USB keyboard problems at pre-boot - HP2560p

    Wireless keyboards - interesting.   I do have a small population of users that have brought their own wireless mice and it basically does not fuction well - the cursor jumps about 3-4 inches on the screen with slight movement.  Happens for some wired mice too.  No wireless keyboards here.

     

    I haven't tested EEPC 7.0.  I have no idea how to test with it without upgrading the existing version that 's getting distributed.

     

    Are these older wireless keyboards (5+ years) or are they rather new?  Do you have any other brand/model of wireless keyboard to test with?

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