As the title says I had a problem with McAfee Security Centre (a pop up saying McAfee 32 bit helper has stopped working please close the program), so I went to the UK McAfee website and started an online chat with a technician. He then tried to resolve my problem by telling me what to do which did not work and then he wanted to remote access my computer to which I said NO (as I heard of scams about this and was a little paranoid). Anyways he then asked for my email, name and phone number. I was a little hessitant to give him my number as I am in Japan and they are in the UK. Anyways i did and he said a technician would call me the next day to be able to help me with my problem to which he did.
So the next day i got a call and he started talking to me and so forth then he asked me to do a remote access of my computer to check it himself and see if he can determine the problem . He gave me a link in order to go to on the McAfee website and to press "YES" to allow them to remote access my computer and he also gave me a serial code to enter before.
Then he went in and did some things to the computer like check for errors , check the HDD , uninstall McAfee Security Centre do a back up of the registry and then delete the reminder of McAfee files on the registry. Then he asked me to log onto my McAfee Account and so he can download the program again to install it on my computer once more. He did and I restarded only to find out that the problem was still happening.
So he said can I please get the log files of your computer and so I can send it to the techs and find out what is the problem. So I said OK and he went to the McAffee website where it downloaded and ran a program which was accessing the files of C drive aparently and it was taking a while to do when i then saw it was getting other things like music I had on my computer and I stopped it.
Now my question is..... is this normal of a McAfee technician to call you when you are in a totally different country and do remote access of your computer to find the problem?! Also the logs that he wanted to take with him i stopped it before it finished does that mean he didn't get anything?!?! He told me that even if he did get the logs I would still need to fill out a form giving them my permittion to use my logs from my computer and then they will be able to send it away to McAfee techs to check and see what the problem is?!?
Is my computer secure from anyone else trying to remote access my computer?!?! He did tell me that I have the serial code for the remote access he did so no one would be able to do it anymore. Also I turned off remote access on my computer.
I know I sound like a bit of a paranoid case and a freak but I am just worried of so many scams and stories I read on the internet about letting so called techs remote access their computer and left as an easy target for identity theft.
I was however able to see everything he was doing while he had control of my computer though.
Could they still be able to put it any programs to access my computer at a later date??!?
Sorry for the many questions but I would just like an answer to calm myself down from worrying so much as I have a lot of clients personal information and design works I do.
I also made a copy of the chats I had with him so I have some proof of what he did and said and asked me to download and install.
One more thing which made me a little curious and please by all means I am not trying to be racist or mean. The person who was calling me was from Indian origin and I expecting someone from the UK (seeing how I contacted the UK website) both techs I chatted to online were indian actually. Again I am sorry if this is offensive I do not mean it to be just curious to find out thats all.
Anyone with any answers for my paranoia?!?!?!
thanks in adavance and sorry for the long post.
Message was edited by: monolocco on 1/23/13 11:31:34 PM CST