I completely agree. I have just installed McAfee Anti Virus Plus just a month ago and it is a big big headache.
McAfee assumes that every user is an engineer. Worse, have been running from pillar to post to get support for elementary issues.
My McAfee icon persists to show that `computer is at risk. Cannot update.Please check internet connection"
Even though the program is on auto update and internet connection is just fine. There is not on-line help available to sort this presumably simple issue.
Grrrrrrr hate McAfee. Am scrapping it in a few days and going back to Kaspersky. used it for years and it was just fine for me. Cant help if I am not an engineer....as McAfee wants every user to be.
There are free call tech support options and cahet online options. You can request an escalation as well and get them to call you.
That said was this issue the At risk 1 after an update from 11.6 to 12.1?
Yes the problem is persisting even now. I update and and am informed that McAfee is updated and next update schedule.
The icon works for few minutes and then is back to " Your computer is at risk. Cannot update. Please check your internet connection"
This if the fourth time today and am giving up.
Tried Chat help but unfortunately again, the drop down menu of countries to choose from does not have India.
Dont; know why I am even doing this after having paid for a product that is not even a month old......
Waiting to exit this torture till my new anti virus is delivered.
hang on maybe this will help.
Re india it is hiding
it is under the drop down option my country is not listed link.
you are unable to resolve your issue using our self-help services, please contact Customer Service or Technical Support using the numbers below. A McAfee representative will schedule a call back within 24 hours.
1800 3000 2454
- New Delhi