I have been to numerous support forums and have noticed that my issue is very common. There are plenty of McAfee users that were asked to "restart" their machines after a McAfee update back in December that causes Windows 7 to freeze at the start-up page. My HP DV4T is running Win7 64bit and had ATT Internet Security Suite (McAfee) running fine on it for a couple of years before this. After many different attempts to "fix " my PC I decided to back up my data and restore my HP to factory. Once I did this I immediately installed all Windows updates during which Windows Update restarted my PC plenty of times with no problems. Once Windows 7 was up to date I removed the Norton software that HP pre-installs. I ran MVT and then did a fresh install/download of McAfee. (This is exactly what I did 2 years ago when I first got my HP). McAfee installed fine and I thought everything was back to normal but everytime McAfee asks for a restart Windows 7 hangs at start up. Bottom line is Windows works fine as long as McAfee is not installed. It's actually working and restarting w/o issues now but I had to install a free AV. It is not the Atheros Wi-Fi driver (I have version 10.x.x.x.). It is not conflicting with other AV as I completely removed all of Norton before installing McAfee. It is not conflicting with any other programs as it was the first program I installed after restoring my PC. It is not any of the other suggested problems I have seen. What it is , however, is a headache. I am not in I.T. or a geek but I have been working on my own PC's for 15 years now and I'm pretty confident that the problem is with McAfee.
It shouldn't be doing that - mine works fine but I realise that's little consolation. There are various remedies and I'll go through them in order.
1. Run the Virtual Technician to see if it can fix anything: http://mvt.mcafee.com/ and if that doesn't fix it.......
2. Uninstall McAfee via Control Panel > Programs > Uninstall a Program, reboot if asked to.
Download the MCPR cleanup tool listed under Useful Links at the top of this page (scroll down the document to see the link)
reboot and then do a fresh installation form the online account.
3. Make sure Windows is all up to date, including any parts you may not usually use, Internet Explorer for instance, if youuse another browser.
4. Open IE (x86 not the one labelled 64-bit in your Start Menu) and go to Tools/Internet Options/Advance and click Reset, Apply and OK any prompts. Close and reopen IE and go to Tools/Manage Add-ons and re-enable any you need. (McAfee uses IE regadless of default browser settings).
5. If that fails to cure anything, download and install Visual C++ 2010 Redistributable (x64) from HERE and reboot, see if that helps.
Message was edited by: Ex_Brit on 22/01/13 1:48:10 EST PM
Thanks for your reply. I will try your suggestions tonight after work and will post results..
Good luck. ;-)
Looks like the MCPR clean up tool may have did the trick. It found and repaired 2 registry errors. I then installed McAfee and was able to restart my machine a couple of times w/o any issues. Only time will tell but I have gotten further than I could before. I will give it a couple of days of use and see what happens.
That's great. If after a few days everything is fine, please mark this thread as solved, thanks.
It's been a week and no issues. Will mark as solved. Thanks again for all your help...
That's great. All the best ;-)