I logged in to my account for the first time since Feb. 2011, after having received an email that my subscription was "automatically renewed." I thought this was strange as my credit card expired in June 2012, and have had no reason to contact McAfee since February 2011 after I got rid of my laptop. When I logged in, i realize my expired credit card had been updated to reflect its new expiration date.
I have no idea who, what, when, or how this happened. I presume the why was to have an active credit card to charge. The expiration date was updated to reflect the new June 2015 expiration date, I was not notified of any of these changes/activity on my account. Second, I tried to remove the credit card info from my account profile. It wouldn't let me. Third - I second all the issues that have been raised regarding the unscrupulous "automatic renewal" practice as unfair and misleading.
But my main concern is -- who gave mcafee the right to update my credit card information so they can charge it again? more disturbing is I did not receive notification that my account was updated without my authorization. No online merchant I have ever done business with has taken the liberty of updating my credit card information so they can charge it.
As auto-renewal was in place I can only assume they got the information from the credit card company. You can still turn off auto-renewal yourself at the account page.
However a phone call to Customer Service will sort it out and hopefully give you an answer as we have no access to that side of things from these forums.
They will gladly refund any overcharge or incorrect charge within 60 days of the transaction.
I agree the correct procedure would have been to ask you first to update the information.
Message was edited by: Ex_Brit on 21/01/13 12:52:00 EST PM
They don't need an expiration date anyway.
Oh well that settles that. I don't have the same arrangement so I had no way of checking.
well thanks for both of your input. The issue isn't whethere an actual expiration date is needed, it's why my credit card information was automatically updated to reflect the new expiration date, and without notification to me. I don't appreciate people messing with my account, especially when a credit card is involved, and especially when I don't know about it.