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2049 Views 9 Replies Latest reply: Jan 22, 2013 4:25 AM by Peacekeeper RSS
grannysue Newcomer 5 posts since
Jan 21, 2013
Currently Being Moderated

Jan 21, 2013 3:16 PM

Rosetta Stone update

I have been using Rosetta Stone to learn spanish for a year. They have now updated the software and it will not work. After several live chats will their technicians i have been told to scrap my McAfee virus software. I do not want to do this. Has anyone else had this problem. Can you help?

  • Hayton Volunteer Moderator 4,590 posts since
    Sep 27, 2010
    Currently Being Moderated
    1. Jan 21, 2013 3:46 PM (in response to grannysue)
    Re: Rosetta Stone update

    The last time there was a problem with this program it was because McAfee was detecting it, or part of it, as malicious software (a Trojan). You don't say if this is the case now; just that Rosetta Stone no longer works after it was updated. Do you see any messages from McAfee when you run the program?


    Volunteer Moderator  Leeds, UK
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  • Peacekeeper Volunteer Moderator 21,334 posts since
    Nov 23, 2002
    Currently Being Moderated
    2. Jan 21, 2013 4:06 PM (in response to Hayton)
    Re: Rosetta Stone update

    Also check in navigation quarantined and trusted items and see if any of its files are there.


    Tony
    Volunteer Moderator
    Mcafee Total Protection 7.0 beta, Windows 8 64bit
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  • Hayton Volunteer Moderator 4,590 posts since
    Sep 27, 2010
    Currently Being Moderated
    5. Jan 21, 2013 5:58 PM (in response to grannysue)
    Re: Rosetta Stone update

    grannysue wrote:

     

    No I dont get any messages my Rosetta Stone sticks on the yellow rectangle opening page

     

    So ... no error messages, no warnings. The program just won't get started. It could be the firewall, I suppose.

     

    Open up Security Center (double-click on the McAfee shield at bottom right)

    Click on Firewall, then on Settings

    Click on 'Internet Connections for Programs' (and wait ...)

    In the list of programs find Rosetta Stone

    To the right of the program name you will see the permissions the program has to access the internet, and 'On' or 'Off' (which refers to Netguard). The permission should be 'Outgoing' or 'Full'. Netguard can probably be switched off. Use the Edit button to change either of those fields.


    Volunteer Moderator  Leeds, UK
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  • Peacekeeper Volunteer Moderator 21,334 posts since
    Nov 23, 2002
    Currently Being Moderated
    6. Jan 21, 2013 8:54 PM (in response to Hayton)
    Re: Rosetta Stone update

    The area I was talking about was open security centre and click on Navigation top right. then go down to Quarantined and trusted items and see if Rosetta stone files are shown as quarantined.


    Tony
    Volunteer Moderator
    Mcafee Total Protection 7.0 beta, Windows 8 64bit
    No Unrequested PMs please
    Do you have an idea for improving McAfee products? Please share it in the new Ideas community space!  NOTE: You must register an account first.

  • Peacekeeper Volunteer Moderator 21,334 posts since
    Nov 23, 2002
    Currently Being Moderated
    9. Jan 22, 2013 4:25 AM (in response to grannysue)
    Re: Rosetta Stone update

    Actually it was hayton's reply and I am Peacekeeper not Peacemaker but who is complaining . Good to see working now.


    Tony
    Volunteer Moderator
    Mcafee Total Protection 7.0 beta, Windows 8 64bit
    No Unrequested PMs please
    Do you have an idea for improving McAfee products? Please share it in the new Ideas community space!  NOTE: You must register an account first.

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