The short version: I have two computers and two separate subscriptions. Both are active but one is about to expire. I bought a second license for the other account which is not going to expire for a while, and I need to move it to the one about to expire.
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Here's a long version...
I bought two Dell computers at different times. Each came with a 12 month trial for SecurityCenter. Each account (not knowing it would matter later) was registered with a different e-mail address. (One for me; one for my wife.)
Computer #1 bought in November has e-mail address #1
Computer #2 bought in January has e-mail address #2
Computer #1 has a renewed, paid for license.
Computer #2 is about to expire.
Today I bought a second copy of the license with address #1 account (cheaper than renewing the second separately,) so now I want computer #2 to use this second copy which is also merging them under one e-mail address. I am current sitting at computer #2.
What should I do?
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Here are my concerns. I tried deactivating Computer #2 account using the software thinking it would happen right away but was given a message it would take several days. The subscription expires in 6 days, so I was trying to do this immediately and still don't know if it would matter. The program and my browser are "linked." When I visit "My Account" it auto fills in the e-mail for Computer #2's subscription. While at Computer #2, it will not let me log into Computer #1's account. I try and it does nothing but reset showing e-mail #2 again (This is what I originally was expecting to do to activate the new license.) Though it seems a logical option, I am 'afraid' to update C#2's account info with the address of C#1 thinking I might invalidate the license somehow, killing one or both accounts, or at least being told the e-mail already in use. Then there's uninstalling, which I'm not sure if that would just kill the software but still can't reinstall under the new license.
Only Customer Service can sort that out for you. They are free to call or you can use the online chat, linked under Useful Linkis at the top of this page.
Thank you (if I had noticed that was even up there, I would not have signed up for this account in the first place.)
My issues via the technitian's help have been resolved.
Good. All the best ;-)