3 Replies Latest reply: Jan 22, 2013 12:16 PM by pm_nate RSS

    How to get Office 365 working?

    apaton002

      I'm having a bunch of trouble getting Office 365 (in particular Lync) to work via the Email / Web Protection SaaS product.  Wondering if anyone has done it and if they could pass on their steps or if there is some guidance from McAfee?

       

      Our configuration of Office 365 works fine when you bypass the proxy.  Any ideas.

       

      Thanks.

       

      Message was edited by: apaton002 on 14/01/13 1:17:07 AM

       

      Message was edited by: apaton002 on 16/01/13 3:58:29 PM
        • 1. Re: How to get Office 365 working?
          pm_nate

          Hey Apaton002,

           

          Can you clarify if you need help with both web and email protection or just web?

           

          Thanks,

          Nate

           

          Product Manager

          McAfee SaaS Email Protection

           

           

          Notice: The information contained herein is for informational purposes only and should not be deemed an offer by McAfee or create an obligation on McAfee. McAfee reserves the right to discontinue products at any time, add or subtract features or functionality, or modify its products, at its sole discretion, without notice and without incurring further obligations.

          • 2. Re: How to get Office 365 working?
            apaton002

            Hi Nate,

             

            I believe the issue relates to the Web Protection service, but I could be wrong.  Just so you are aware we have both in place...

             

            Initially this issue began with Windows Update and patching our PCs.  We were unable to successfully run Windows Update from any PC on the network for patching.  It would not work through our Proxy configuration in IE… “proxy.rondo.com.au” on port 3128.  This is the McAfee SaaS service in our environment.  When we initially raised this issue we were given some information by McAfee with some settings to place into the console.  This involved placing the sites associated with Windows Update into the “Trusted Sites: Anti-Malware Bypass” and “Trusted Sites: Category Filter Bypass” areas of Web Protection.  We took these steps but with no luck, Windows Update still was unable to function correctly.

             

            The McAfee filter became an issue for us again when we commenced our rollout of Windows 8 together with a new service, MS Lync (as part of the cloud based Office 365 suite).  We hit the same issue with the Proxy configuration blocking much of the traffic.  We could see what was not getting through as MS offer a site (see -> http://support.microsoft.com/kb/2409256) which specifically tests the protocols and ports required for Lync to work.  These failed with the Proxy in place.

             

            I feel that both of these issue could be checked and confirmed quite easily from within McAfee with a PC connected to the service.  Windows Update could be tested and the Lync site provided above could also be used to confirm if the McAfee filter is an issue.  From there we know where we stand.  Either it works or it does not.  If it works then we either have a configuration issue within the product or the problem lies elsewhere (not sure where that would be though).

             

            It should be noted that both WIndows Update and Lync work perfectly fine on our PCs without the proxy in place.

             

             

            • 3. Re: How to get Office 365 working?
              pm_nate

              Apaton002,

               

              Here's some information that may help. If this doesn't solve your issue or if you need more help with these suggestions, please contact support!

               

              -Nate

               

              ------

              The Windows Update service honors the IE proxy settings but does not support authentication.  The supported options to work around this:

               

              1) bypass the Microsoft download site for WDS Connector

              2) use MCP (McAfee Client Proxy)


              The direct McAfee Web Protection connection has these sites on a “donot authenticate” list.  The WDS Connector does not.

              -----

               

               

              Notice: The information contained herein is for informational purposes only and should not be deemed an offer by McAfee or create an obligation on McAfee. McAfee reserves the right to discontinue products at any time, add or subtract features or functionality, or modify its products, at its sole discretion, without notice and without incurring further obligations.