Windows 7 64 bit / Apple TV 3 / McAfee Total Protection 2013
After the last update, McAfee firewall is blocking my Apple TV / iTunes communication. Everthing works just great when I turn the Firewall OFF. iTunes.exe is listed in "Internet Connections for Programs". I would appreciate a step by step instruction on how to resolvbe this so I can turn the Firewall back on - Help Appreciated, IM
Under Internet Connections for Programs I trust that all Apple components have full permission? Did you try a reboot as that often will initialize the software?
I have iTunes and Quicktime installed and no problems there, but I don't have Apple TV so can't advise on that one.
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In addition to what I just said I thought I should add what I see in my Firewall
All have Full access
Apple Software Update
i had the same issue - went into Web and Email Protection>Firewall>Ports and System Services
From here, click "Add" and add in the Local Port that your ATV is on - In my case, the ATV lives on 192.168.5.148 - so add 148 under the Local TCP/IP Port. You'll have to 'hard code' the IP address into your router - and you can verify it under the Trusted Network area of McAfee.
Problem gone - but so silly to have to go through this since it worked flawlessly before this update - and without my intervention.
Thanks for posting that and I hope it helps people. Yes I agree, it does seem crazy that anyone should have to go through that.
Message was edited by: Ex_Brit on 28/01/13 7:42:49 EST AM
We've tightened security In the new version of Firewall (13.1). Consequently, if a system port isn't pre-defined, it will get blocked.
There are several workarounds that I can think of:
My solution after hours of labor, as mentoioned by others, uninstall McAfee and reinstall without firewall. I'm an experienced computer user, and I can only image what a less experienced person would go through to resolve this issue. On the otther hand I really like the way McAfee runs silently in the background.
Thanks for your reply imageman.
I'm glad you were able to resolve the problem. My only concern is the safety of your system. As an experienced computer user, I'm sure you understand the necessity for having some kind of firewall protection on your system, whether it's McAfee or another product.
As for the complexity of the solution I offered, I agree that it may be difficult for some people to navigate through opening the ports as per the Apple KB. I had to do something similar when I set up my XBox a few years ago, and I had to research which ports to open etc.. :-)
Thanks for your comment re silent operation - it's nice to hear positive feedback.
Steerpike_ca - Ooops! I was referring more to the general problem and solution than your post, sorry.
I had been a Kaspersky user for eons, but switched when I saw how hard McAfee was workling to improve. And like I said before, I like the unobtrusive manner in which it runs in the background.
Also, I'm running Microsoft firewall and watching closely, thanks for your concern - Best, IM