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4537 Views 11 Replies Latest reply: Feb 24, 2014 6:29 AM by Ex_Brit RSS 1 2 Previous Next
wynofthetim89 Newcomer 3 posts since
Jan 13, 2013
Currently Being Moderated

Jan 13, 2013 8:55 AM

The mystery of the missing mcvsoutil.dll & unpressable 'Turn on' button for Real-time Scanning

Can anyone help me, since the 11th I have been unable to get Real-time Scanning to turn on. I can get Macafee to the screen where there is a button for turning it on but pressing it does nothing. I have used Macafee Technician and been told that the service is off (duh), that mcvsoutil.dll is missing, that there was something wrong with the registery (which it has fixed), and that one of the three McSvHost.eve servicers is not running as it should be

 

For clarities sake here is the information I recieved (minus information for all other functioning services). I have no idea what registry issue was fixed on my first use of MVT:

 

 

MVT Information
MVT Version :7.0.0.2358
System Information
Operating System :Microsoft Windows 7 Home Premium Edition(Build 7601)
Service Pack :Service Pack 1.0
Language :0809
Internet Explorer Version :9.0
Internet Explorer Language :en-gb
System Drive Type :NTFS
Physical Memory Available :2086576
Physical Memory Total :4122596
Virtual Memory Available :6024148
Virtual Memory Total :8243340
System Architecture :Intel64 Family 6 Model 23 Stepping 10Celeron(R) Dual-Core CPU T3300 @ 2.00GHz
Date Time :01/13/2013 14:11:58
Time Zone :GMT -00:00
Product Details
Product Name:VirusScan
Product Version:16.1.144
Language:en-gb
Partner:0
Health Check Details
Registry OK

File 1 file(s) incorrect
Expected File not Present
c:\program files\mcafee\virusscan\mcvsoutil.dll
Expected File Present
c:\program files\mcafee\virusscan\escnplug.dll
Expected File Present
c:\program files\mcafee\virusscan\mcavtsub.dll
Expected File Present
c:\program files\mcafee\virusscan\mcctxmnu.dll
Expected File Present
c:\program files\mcafee\virusscan\mcoasshm.dll
Expected File Present
c:\program files\mcafee\virusscan\mcodsps.dll
Expected File Present
c:\program files\mcafee\virusscan\mcodsshm.dll
Expected File Present
c:\program files\mcafee\virusscan\mcqtax.dll
Expected File Present
c:\program files\mcafee\virusscan\mcvsocfg.dll
Expected File Present
c:\program files\mcafee\virusscan\mcvsoins.dll
Expected File Present
c:\program files\mcafee\virusscan\mcvsoshl.dll
Expected File Present
c:\program files\mcafee\virusscan\mcvspp.dll
Expected File Present
c:\program files\mcafee\virusscan\mcvsps.dll
Expected File Present
c:\program files\mcafee\virusscan\mvsap.dll
Expected File Present
c:\program files\mcafee\virusscan\mvsdeflt.dll
Expected File Present
c:\program files\mcafee\virusscan\mvslog.dll
Expected File Present
c:\program files\mcafee\virusscan\mvsoem.dll
Expected File Present
c:\program files\mcafee\virusscan\mvsscan.dll
Expected File Present
c:\program files\mcafee\virusscan\mvsver.dll
Expected File Present
c:\program files\mcafee\virusscan\subavt.dll
Expected File Present
c:\program files\mcafee\virusscan\vsann.dll
Expected File Present
c:\program files\mcafee\virusscan\vsannps.dll
Expected File Present
c:\program files\mcafee\virusscan\vsjsres.dll
Expected File Present
c:\program files\mcafee\virusscan\vsores.dll
Expected File Present
c:\program files\mcafee\virusscan\mcods.exe
Expected File Present
c:\program files\mcafee\virusscan\mcvsmap.exe
Expected File Present
c:\program files\mcafee\virusscan\mcvsshld.exe
Expected File Present
c:\program files\mcafee\virusscan\mvsinst.exe
Expected File Present
c:\program files\mcafee\virusscan\..\..\common files\mcafee\amcore\avevent.dll
Expected File Present
c:\program files\mcafee\virusscan\..\..\common files\mcafee\amcore\emmain.dll
Expected File Present
c:\program files\mcafee\virusscan\..\..\common files\mcafee\amcore\lua_lib.dll
Expected File Present
c:\program files\mcafee\virusscan\..\..\common files\mcafee\amcore\mcshieldclient.dll
Expected File Present
c:\program files\mcafee\virusscan\..\..\common files\mcafee\amcore\mfe_cs.dll
Expected File Present
c:\program files\mcafee\virusscan\..\..\common files\mcafee\amcore\mfe_ds.dll
Expected File Present
c:\program files\mcafee\virusscan\..\..\common files\mcafee\amcore\mfeavfa.dll
Expected File Present
c:\program files\mcafee\virusscan\..\..\common files\mcafee\amcore\mfehida.dll
Expected File Present
c:\program files\mcafee\virusscan\..\..\common files\mcafee\amcore\mfevtpa.dll
Expected File Present
c:\program files\mcafee\virusscan\..\..\common files\mcafee\amcore\ncapi.dll
Expected File Present
c:\program files\mcafee\virusscan\..\..\common files\mcafee\amcore\quarantine.dll
Expected File Present
c:\program files\mcafee\virusscan\..\..\common files\mcafee\amcore\mcshield.exe
Expected File Present
c:\program files\mcafee\virusscan\..\..\common files\mcafee\systemcore\mfeapfa.dll
Expected File Present
c:\program files\mcafee\virusscan\..\..\common files\mcafee\systemcore\mfeavfa.dll
Expected File Present
c:\program files\mcafee\virusscan\..\..\common files\mcafee\systemcore\mfefwctl.dll
Expected File Present
c:\program files\mcafee\virusscan\..\..\common files\mcafee\systemcore\mfehida.dll
Expected File Present
c:\program files\mcafee\virusscan\..\..\common files\mcafee\systemcore\mfevtpa.dll
Process OK
Expected process running
C:\Program Files\Common Files\mcafee\mcsvchost\mcsvhost.exe
Expected process running
C:\Program Files\Common Files\mcafee\amcore\mcshield.exe
Expected process running
C:\Windows\system32\mfevtps.exe
Service 1 service(s) incorrect
Expected Service State Incorrect
Expected : running
Existing : stopped
Service : McNaiAnn "C:\Program Files\Common Files\McAfee\McSvcHost\McSvHost.exe" /McCoreSvc
Expected Service Present
Service : McNaiAnn "C:\Program Files\Common Files\McAfee\McSvcHost\McSvHost.exe" /McCoreSvc
Expected Service Startup type Correct
Service : McNaiAnn "C:\Program Files\Common Files\McAfee\McSvcHost\McSvHost.exe" /McCoreSvc
Expected Service Present
Service : mfecore C:\Program Files\Common Files\McAfee\AMCore\mcshield.exe
Expected Service State Correct
Service : mfecore C:\Program Files\Common Files\McAfee\AMCore\mcshield.exe
Expected Service Startup type Correct
Service : mfecore C:\Program Files\Common Files\McAfee\AMCore\mcshield.exe
Expected Service Present
Service : mfevtp "C:\Windows\system32\mfevtps.exe"
Expected Service State Correct
Service : mfevtp "C:\Windows\system32\mfevtps.exe"
Expected Service Startup type Correct
Service : mfevtp "C:\Windows\system32\mfevtps.exe"
COM OK

Top Issues OK
SYSTEM OK
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