1 2 Previous Next 11 Replies Latest reply: Feb 24, 2014 6:29 AM by Ex_Brit RSS

    The mystery of the missing mcvsoutil.dll & unpressable 'Turn on' button for Real-time Scanning

    wynofthetim89

      Can anyone help me, since the 11th I have been unable to get Real-time Scanning to turn on. I can get Macafee to the screen where there is a button for turning it on but pressing it does nothing. I have used Macafee Technician and been told that the service is off (duh), that mcvsoutil.dll is missing, that there was something wrong with the registery (which it has fixed), and that one of the three McSvHost.eve servicers is not running as it should be

       

      For clarities sake here is the information I recieved (minus information for all other functioning services). I have no idea what registry issue was fixed on my first use of MVT:

       

       

      MVT Information
      MVT Version :7.0.0.2358
      System Information
      Operating System :Microsoft Windows 7 Home Premium Edition(Build 7601)
      Service Pack :Service Pack 1.0
      Language :0809
      Internet Explorer Version :9.0
      Internet Explorer Language :en-gb
      System Drive Type :NTFS
      Physical Memory Available :2086576
      Physical Memory Total :4122596
      Virtual Memory Available :6024148
      Virtual Memory Total :8243340
      System Architecture :Intel64 Family 6 Model 23 Stepping 10Celeron(R) Dual-Core CPU T3300 @ 2.00GHz
      Date Time :01/13/2013 14:11:58
      Time Zone :GMT -00:00
      Product Details
      Product Name:VirusScan
      Product Version:16.1.144
      Language:en-gb
      Partner:0
      Health Check Details
      Registry OK

      File 1 file(s) incorrect
      Expected File not Present
      c:\program files\mcafee\virusscan\mcvsoutil.dll
      Expected File Present
      c:\program files\mcafee\virusscan\escnplug.dll
      Expected File Present
      c:\program files\mcafee\virusscan\mcavtsub.dll
      Expected File Present
      c:\program files\mcafee\virusscan\mcctxmnu.dll
      Expected File Present
      c:\program files\mcafee\virusscan\mcoasshm.dll
      Expected File Present
      c:\program files\mcafee\virusscan\mcodsps.dll
      Expected File Present
      c:\program files\mcafee\virusscan\mcodsshm.dll
      Expected File Present
      c:\program files\mcafee\virusscan\mcqtax.dll
      Expected File Present
      c:\program files\mcafee\virusscan\mcvsocfg.dll
      Expected File Present
      c:\program files\mcafee\virusscan\mcvsoins.dll
      Expected File Present
      c:\program files\mcafee\virusscan\mcvsoshl.dll
      Expected File Present
      c:\program files\mcafee\virusscan\mcvspp.dll
      Expected File Present
      c:\program files\mcafee\virusscan\mcvsps.dll
      Expected File Present
      c:\program files\mcafee\virusscan\mvsap.dll
      Expected File Present
      c:\program files\mcafee\virusscan\mvsdeflt.dll
      Expected File Present
      c:\program files\mcafee\virusscan\mvslog.dll
      Expected File Present
      c:\program files\mcafee\virusscan\mvsoem.dll
      Expected File Present
      c:\program files\mcafee\virusscan\mvsscan.dll
      Expected File Present
      c:\program files\mcafee\virusscan\mvsver.dll
      Expected File Present
      c:\program files\mcafee\virusscan\subavt.dll
      Expected File Present
      c:\program files\mcafee\virusscan\vsann.dll
      Expected File Present
      c:\program files\mcafee\virusscan\vsannps.dll
      Expected File Present
      c:\program files\mcafee\virusscan\vsjsres.dll
      Expected File Present
      c:\program files\mcafee\virusscan\vsores.dll
      Expected File Present
      c:\program files\mcafee\virusscan\mcods.exe
      Expected File Present
      c:\program files\mcafee\virusscan\mcvsmap.exe
      Expected File Present
      c:\program files\mcafee\virusscan\mcvsshld.exe
      Expected File Present
      c:\program files\mcafee\virusscan\mvsinst.exe
      Expected File Present
      c:\program files\mcafee\virusscan\..\..\common files\mcafee\amcore\avevent.dll
      Expected File Present
      c:\program files\mcafee\virusscan\..\..\common files\mcafee\amcore\emmain.dll
      Expected File Present
      c:\program files\mcafee\virusscan\..\..\common files\mcafee\amcore\lua_lib.dll
      Expected File Present
      c:\program files\mcafee\virusscan\..\..\common files\mcafee\amcore\mcshieldclient.dll
      Expected File Present
      c:\program files\mcafee\virusscan\..\..\common files\mcafee\amcore\mfe_cs.dll
      Expected File Present
      c:\program files\mcafee\virusscan\..\..\common files\mcafee\amcore\mfe_ds.dll
      Expected File Present
      c:\program files\mcafee\virusscan\..\..\common files\mcafee\amcore\mfeavfa.dll
      Expected File Present
      c:\program files\mcafee\virusscan\..\..\common files\mcafee\amcore\mfehida.dll
      Expected File Present
      c:\program files\mcafee\virusscan\..\..\common files\mcafee\amcore\mfevtpa.dll
      Expected File Present
      c:\program files\mcafee\virusscan\..\..\common files\mcafee\amcore\ncapi.dll
      Expected File Present
      c:\program files\mcafee\virusscan\..\..\common files\mcafee\amcore\quarantine.dll
      Expected File Present
      c:\program files\mcafee\virusscan\..\..\common files\mcafee\amcore\mcshield.exe
      Expected File Present
      c:\program files\mcafee\virusscan\..\..\common files\mcafee\systemcore\mfeapfa.dll
      Expected File Present
      c:\program files\mcafee\virusscan\..\..\common files\mcafee\systemcore\mfeavfa.dll
      Expected File Present
      c:\program files\mcafee\virusscan\..\..\common files\mcafee\systemcore\mfefwctl.dll
      Expected File Present
      c:\program files\mcafee\virusscan\..\..\common files\mcafee\systemcore\mfehida.dll
      Expected File Present
      c:\program files\mcafee\virusscan\..\..\common files\mcafee\systemcore\mfevtpa.dll
      Process OK
      Expected process running
      C:\Program Files\Common Files\mcafee\mcsvchost\mcsvhost.exe
      Expected process running
      C:\Program Files\Common Files\mcafee\amcore\mcshield.exe
      Expected process running
      C:\Windows\system32\mfevtps.exe
      Service 1 service(s) incorrect
      Expected Service State Incorrect
      Expected : running
      Existing : stopped
      Service : McNaiAnn "C:\Program Files\Common Files\McAfee\McSvcHost\McSvHost.exe" /McCoreSvc
      Expected Service Present
      Service : McNaiAnn "C:\Program Files\Common Files\McAfee\McSvcHost\McSvHost.exe" /McCoreSvc
      Expected Service Startup type Correct
      Service : McNaiAnn "C:\Program Files\Common Files\McAfee\McSvcHost\McSvHost.exe" /McCoreSvc
      Expected Service Present
      Service : mfecore C:\Program Files\Common Files\McAfee\AMCore\mcshield.exe
      Expected Service State Correct
      Service : mfecore C:\Program Files\Common Files\McAfee\AMCore\mcshield.exe
      Expected Service Startup type Correct
      Service : mfecore C:\Program Files\Common Files\McAfee\AMCore\mcshield.exe
      Expected Service Present
      Service : mfevtp "C:\Windows\system32\mfevtps.exe"
      Expected Service State Correct
      Service : mfevtp "C:\Windows\system32\mfevtps.exe"
      Expected Service Startup type Correct
      Service : mfevtp "C:\Windows\system32\mfevtps.exe"
      COM OK

      Top Issues OK
      SYSTEM OK
        • 1. Re: The mystery of the missing mcvsoutil.dll & unpressable 'Turn on' button for Real-time Scanning
          Ex_Brit

          It's difficult to say what's wrong, only Technical Support would know for sure, but the usual culprits are infection, see Stinger in the last link in my signature below, or a corrupted installation, in which case one would uninstall, then run MCPR cleanup (Useful Links at top of page), reboot and reinstall from the online account.

           

          Plus sometimes MVT will achieve success on the second or third attempt.

           

          Try those and if not successful contact Technical Support.  It's free by phone or online chat.

          • 2. Re: The mystery of the missing mcvsoutil.dll & unpressable 'Turn on' button for Real-time Scanning
            whalliday


            I have the same problem after trying MVT several times to clean things up.

             

            If you use Windows "Search"  you might find the file mcvsoutil.dll in the following directory "C:\Program Files\McAfee\Temp\qxz2B2"

             

            I tried to copy this to the directory that MVT says it is missing from but it wouldn't let me even if i tried whilst logged in as administrator.

             

            Seems there is a lot I can't do as administrator..

            • 3. Re: The mystery of the missing mcvsoutil.dll & unpressable 'Turn on' button for Real-time Scanning
              Ex_Brit

              That wouldn't solve it even if you succeeded I doubt.  Tech Support is best to troubleshoot this.

              • 4. Re: The mystery of the missing mcvsoutil.dll & unpressable 'Turn on' button for Real-time Scanning
                wynofthetim89

                For any other fellow sufferers since the latest update I have been trying MVT for a few days and it has done nothing new since the first time I used it.

                 

                I think it is a problem that can only be fixed by technical support, as Ex_Brit recommends. Unfortunate but it looks like a problem that will cost us all time *sigh*

                • 5. Re: The mystery of the missing mcvsoutil.dll & unpressable 'Turn on' button for Real-time Scanning
                  wynofthetim89

                  Okay, so technical help has solved the problem. It would appear to be an issue with the updating process at some stage recently.

                   

                  Unfortunately there is only one fix and that is to follow their specific uninstall instructions. This will not void your subscription:

                   

                  1) Please go to Control Panel

                  2) Select 'Programs and Features' or 'Add/Remove Programs'

                  3) Check if you have McAfee program listed

                  4) Select the McAfee program and click on 'Uninstall' or 'Change/Remove'

                  5) Once that is complete you will get a restart prompt, please select 'Restart Later'

                  6) After that please use the below link to run the McAfee Consumer Products Removal Tool (MCPR) to complete the removal

                  http://download.mcafee.com/products/licensed/cust_support_patches/MCPR.exe

                  7) Run the tool and restart the computer

                   

                  And then re-install McAfee. This will take roughly half an hour, which is nothing compared to the time I wasted using MVT. Again, there are some specific instructions:

                   

                  1) Open a web browser and go to https://home.mcafee.com/secure/protected/login.aspx?

                  2) Click My Account in the upper right corner.

                  3) Log in by typing your email address and password, then click Log In.

                  4) Please scroll down the page and select 'Products and Subscription'

                  5) Under Products and Subscription, click on 'Download'

                  6) Read the McAfee End User License Agreement (EULA) and, if you accept the terms and conditions, click I Agree.

                  7) Click the Download button to begin the download / install process.

                  8) When prompted with the File Download - Security Warning for DMSetup.exe, click Run.

                  9) When prompted with the Internet Explorer Security Warning, click Run again.

                  10) If you are prompted to log in to a McAfee Security Center window, use the same email address and password that you used above.

                  11) Select the McAfee consumer product you want to install.

                  12) If you want to customize the products to be installed, click Custom ans select the features you want to install else you can select 'Complete' and click Next.

                  13) After the download process completes, on the Options screen, click Next..

                  14) After the installation has completed, click Finish.

                   

                   

                  I hope this helps others

                  • 7. Re: The mystery of the missing mcvsoutil.dll & unpressable 'Turn on' button for Real-time Scanning
                    ArtieRLT

                    This solution worked for me also, with some details omitted above:

                     

                    1.) Add/Remove Software may also ask whether it should it remove McAfee Siteadvisor?  I chose not to remove it and all seems well

                    2.) When using Add/Remove Programs, you may also see a McAfee Uninstall Wizard listed.  I didn't choose to remove it, but it apparently disappears as part of the overall de-install process.

                    3.) When McAfee deinstalls, it also deinstalls Virtual Technician.  I don't recall if it asked me or told me it was going to deinstall it.  Regardless, it was deinstalled with no ill effects.

                    4.) Add/Remove Programs (which seemed to actually be running the McAfee Uninstall Wizard) reported that it was unable to deinstall all the McAfee products.  It doesn't say which it was unsucessful in deinstalling.  It offers you several retry-type options along with the one to restart your computer (see Step 5. above from user wynofthetim89).  I chose restart later as advised and went on to execute MCPR as advised.

                    5.) During the installation process McAfee will identify any programs it deems incompatible with McAfee and insist it needs to deinstall them before continuing.  In my case I had a third party malware program installed.  McAfee insisted there were incompatibilities though I've run these two programs side by side with no ill effects for more years than I can remember.  My choice...I allowed McAfee to deinstall the other Malware software and simply reinstalled if after McAfee completed its installation.

                     

                    Message was edited by: ArtieRLT on 1/5/14 1:46:43 PM CST
                    • 8. Re: The mystery of the missing mcvsoutil.dll & unpressable 'Turn on' button for Real-time Scanning
                      selvan

                      Hello ArtieRLT,

                       

                      Thank you for sharing your thoughts...!

                       

                      Regards

                      • 9. Re: The mystery of the missing mcvsoutil.dll & unpressable 'Turn on' button for Real-time Scanning
                        klamm

                        I just wanted to thank you guys for assisting.

                        I had exactly the same problem and it was driving me nuts!

                        The installation process was only marginally different, but I'm damned if I know what caused the problem in the first place!

                        I couldn't even scan my PC.

                         

                        But I can now

                         

                        Thanks Again,

                         

                        Klamm

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