5 Replies Latest reply on Jan 13, 2013 3:26 PM by Peter M

    big problem with total protection with xp sp3

      following problem "real-time analysis disabled"  I uninstaled mcafee, run MCPR , again, installed mcafee, and then blue screen with error 0x050, run again MCPR, restoration, then error with connection, then again MCPR and now "incomplète installation ! unable to fully execute use virtual technician but it's the same problem"

      i have xp sp3 update,  and total protection  (my customers too)

      is it the same problem that 3 years ago and tell to my customers not to use mcafee to make a lot of mistake !

      teh rapport of vitual tecnican :

      erreur bis mcafee mvt.png

      can you help me please ?

        • 1. Re: big problem with total protection with xp sp3
          Peter M

          Real-time scanning diabled can be caused by a number of things not least of all would be an infection.  Check Stinger and Malwarebytes Free, both in the last link in my signature.   It could also be caused by competing software, is there any?

           

          You could also try again with the Virtual Technician by downloading it from its main server (uninstall any previous version  via Control Panel/Add or Remove):  http://mvt.mcafee.com/

           

          If that fails to help then contact Technical Support tomorrow.  It''s free by phone (this was not the case 3 years ago) as well as online chat.  They are available Monday to Friday 0900-1800.

           

           

           

          .

           

          Message was edited by: Ex_Brit on 13/01/13 9:34:24 EST AM
          • 2. Re: big problem with total protection with xp sp3

            Solved !

             

            First , thanks to Ex_Brit,    even it didn't work

             

            For those who have the same problem,, il it can help,

             

            I restored to the Tuesday 08 january 2013, at 06:01 before the update of my network card (nvidia), perharps a track with the network card ?

            then I found again my Mcafee, I refused to install windows update, everything seems ok, then a new update for mcafee, and ...

              I don't have any more connection

            then I used the path standalone 60...., then I find again the connection, but ...

            a new update for mcafee and then  "real-time protection disabled"

            I put the the windows firewall then i apply the patch "oas...cmd" and reboot

             

            then, mcafee is finally happy ! and then I apply windows update and all is OK !

            • 3. Re: big problem with total protection with xp sp3
              Peter M

              You lost me at....

              path standalone 60...., then I find again the connection, but ...

              a new update for mcafee and then  "real-time protection disabled"

              I put the the windows firewall then i apply the patch "oas...cmd" and reboot

               

              I have no idea what you just did, but if it worked then fine.   Don't refuse Windows Updates, they are vital.

              • 4. Re: big problem with total protection with xp sp3
                Hayton

                Error code 0x50 is "PAGE FAULT IN NON-PAGED AREA" which according to Microsoft can be caused by a conflict with drivers, especially display adapter drivers. I notice the poster has a Nvidia network card, perhaps there may be a connection.