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    Unable to get updates - corrupt DAT file

    prb1948

      I have McAfee Security Centre running on a Dell desktop using Windows 7. I have McAfee set to notify me when updates are available. Since the start of this year the notifications of new updates keep failing to occur. If I run Check for Updates manually it starts running but never gets anywhere. When I run Virtual Technician it says Corrupt DAT file. Installing and running Superdats cures the problem for a while but after a few days the updates stop again. Reinstalling McAfee programmes after using the MCPR has the same effect - the updates run normally for about four days then the same problem recurs. What is the solution to this problem please?

        • 1. Re: Unable to get updates - corrupt DAT file
          Ex_Brit
          the updates run normally for about four days then the same problem recurs.

           

          That begs the question, what is happening on that fourth day?  Are you by any chance using Registry Cleaners or rival security software perhaps?

           

          Is Windows 7 with SP1 or without and does it have IE9 installed regardless of your browser preferences?

           

          What version of the software is this?  Open it and click 'About'.

           

          You could try running the Virtual Technician to see if it finds and fixes any issue:  http://mvt.mcafee.com/

           

          If not then Technical Support is available free of charge by phone or online chat through Useful Links at the top of this page.

           

          Message was edited by: Ex_Brit on 12/01/13 7:21:01 EST AM
          • 2. Re: Unable to get updates - corrupt DAT file
            prb1948

            Thanks for your suggestions.

             

            My operating system is Windows 7 with Service Pack 1.

            My browser is IE 9.

            McAfee Security Centre version is 11.6.

             

            I have tried Virtual Technician, which identifies the problem but cannot repair it (although you would think that a corrupt DAT file is precisely the sort of thing Virtual Technician ought to be able to repair).

             

            At present I have updated the DAT file manually using Superdats installation, and updates are now occurring again (but for how long?).

             

            The only thing I can think of that runs approximately every four days is Windows Defender update, but I have always had that running and it has never caused problems. I might, however, stop those updates for a while and see if it makes any difference. (I do not use registry cleaners.)

             

            Incidentally, I have the same version of McAfee installed on an old computer (Windows XP with SP3, IE8) and the updating problem has not occurred on there (at least not yet).

             

            Message was edited by: prb1948 on 12/01/13 07:57:31 CST
            • 3. Re: Unable to get updates - corrupt DAT file
              Ex_Brit

              So you're not running Registry Cleaners?   I wonder what is corrupting the DAT's?  Windows Defender works fine in my Windows 7 too so don't worry about that.  Should you ever need to reinstall McAfee it will disable WD but you can always reactivate it.

              Anyone reading this with Windows 8, that does not apply to you because Windows Defender is a totally different piece of software in Windows 8 and includes antivirus, so it is disabled by McAfee for a good reason.

               

              You could try uninstalling via Control Panel, running MCPR cleanup (see Useful Links at the top of this page), reboot and reinstall from your online account.

               

              Or contact Technical Support and have them start troubleshooting this issue.  It's free by phone or online chat and also linked under Useful Links.

              • 4. Re: Unable to get updates - corrupt DAT file
                prb1948

                Thanks again.

                 

                I did go through the full reinstallation procedure as described above a few days ago, and updates then started working again for a while, but stopped after a few days.

                 

                Having got them working again now I shall monitor the updates closely and try to spot exactly when they stop again, and see if the stoppage can be related to any obvious activity on the computer.

                • 5. Re: Unable to get updates - corrupt DAT file
                  Ex_Brit

                  Maybe spot something in the Event Viewer that coincides with the stoppage.     Tech Support could help there is needed.

                  • 6. Re: Unable to get updates - corrupt DAT file
                    prb1948

                    I have been monitoring the problem carefully now for over a week and am still finding that updates run all right for a few days then suddenly stop and will not run either automatically or manually.

                     

                    One new thing I have discovered is that simply restarting the computer appears to clear the problem, so it is not as laborious as I originally thought to get the updates running again (at least temporarily), but I still cannot work out what is triggering the problem in the first place. I am unable to relate it to anything I have done to the computer - updates can be working all right last thing before I go to bed, then not working again first thing the next morning.

                     

                    But if I can get round the problem by just restarting each time it happens I suppose I can put up with it.

                     

                    Message was edited by: prb1948 on 20/01/13 04:47:21 CST
                    • 7. Re: Unable to get updates - corrupt DAT file
                      Ex_Brit

                      That would tell me that perhaps your temp files are mounting up too high.   Make sure you clear them periodically.    Also do you have anything that runs to a schedule, any 3rd party cleanup mechanism.     Strange though I agree.

                      • 8. Re: Unable to get updates - corrupt DAT file
                        prb1948

                        Thanks again.

                         

                        I did wonder about the temp files after my last reply so I have now cleared them (that hadn't been done for a while). We'll see what happens now. I do not have any scheduled 3rd party clean-up mechanisms.

                        • 9. Re: Unable to get updates - corrupt DAT file
                          Ex_Brit

                          OK.  See how it goes, good luck.

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