1 Reply Latest reply on Jan 13, 2013 5:30 AM by Peter M

    problems after upgrade McAfee AntiVirus Plus

    helena12

      After updating My McAfee Anti Virus Plus product my computer has some problems. If I want to delete photographs (I am recently cleaning my photo archive) and also other documents (for instance word-documents), every second photograph (and second document)  I want to delete, takes a long time before it is really deleted (in my trash). It has something to do with updating version of McAfee AntiVirus Plus, because before updating I did not have this problem at all. It occurs if I view my pictures with Microsoft Picture Manager and also with google Picasa or if I delete the pictures from special folders (folders in my pictures). So, if I want to delete 4 pictures from one folder, the first picture is deleted very quickly, but the second goes slowly, the third is going fast into the trash and the fourth is again very slowly deleted.

       

      I am hoping someone can help me with my problem, because otherwise it takes a long time to clean my photo archive (deleting not the best photographs) and have some more space for my hard drive C:

       

       

      heleen

        • 1. Re: problems after upgrade McAfee AntiVirus Plus
          Peter M

          That shouldn't be happening.  Make sure those programmes have full permission in the Firewall (Web and Email Protection > Firewall > Internet Connection for Programs)

           

          Try running the Virtual Technician to see if it can locate a problem and fix it for you.

           

          http://mvt.mcafee.com/

           

          Otherwise your best way of troubleshooting this would be to contact Technical Support directly, it's free by phone or online chat and linked under Useful Links at the top of this page.