so i recently bought mcafee internet security. i have total of 3 pcs and i downloaded on 2 without any problem. but when i try to download on the third one and after i start the installer it says that there are no subscriptions available on the account. i contacted Mcafee live chat and they forwarded me to Techmaster services. the techmaster guy said i did not have the service pack installed and that i needed updates for java and adobe. he told me to subscribe to techmaster services for $130.and they will fix it. i should be able to install the mcafee product without paying extra because i already bought it.
Mcafee live chat id:484570-1009565394
Techmaster service chat ID: 172544263
Message was edited by: idontknow314 on 1/11/13 9:35:53 PM CST
You don't need Techmaster when you could do all that yourself. If you can't sort out the subscription on your own account page then Customer Service will do it for you free of charge.
To speak with a Customer Service representative, call us at 866-622-3911.
Average contact length: 10 minutes
Estimated wait time: 5-10 minutes
Hours of Operation: Available daily, 6am-6pm Pacific
As far as them mentioning a service pack and other updates. It is vital that you keep everything up to date these days for your own security.
Including parts of the system you may not use, Internet Explorer for instance if you use another browser.
You can update Java and Adobe yourself. Keep an eye on the installers as they often include an optional extra piece of software which you don't need.
As far as Service Packs go I don't know what operating system this is but here are some hints for instaling service packs.
Vista SP2: https://community.mcafee.com/thread/2019
Windows 7 SP1: https://community.mcafee.com/docs/DOC-2205
Message was edited by: Ex_Brit on 12/01/13 12:43:13 EST AM
i doubt that the updates are the problem. before i got mcafee internet security i already had Mcafee total protection installed on the laptop and it worked fine till my subscription was over.. if i was able to install it a year ago. i doubt ill have trouble now. i am actually able to get the insaller started and running. its just that after i log in to my mcafee account during the installation process the installer says that there are no programs to install from this mcafee account.please try again with another account
Customer Service can sort that out for you.
Here you can try 2 things to check the issue,
1 . Run the below preinstall tool and retry the installation
2 . Try the Installation in a different user, let me know your operating system details so that I can post back about how to create a new user