I have McAfee Internet Security (4 licenses) with an expiry of Feb 7 2014.
I have the most recent software nstalled on 3 machines - 2 are Windows 7, 1 is Windows 8.
Today I have struggled for hours and cannot get it installed on a 4th machine, this one also running Windows 7.
The steps I have followed:
- used MCPR to remove McAfee with no problems reported & then rebooted
- ran the McAfee pre-Install tool with no problems reports
- logged into My Account and downloaded & then executed McAfeeSetup.exe
- as was the case in the 3 other installations, a window came up informing me that the installation was checking my PC for Threats
- after about 5 seconds that window disappeared & the following appeared:
Nothing further happened. Although the "Label" buttons and the Window close "X", appeared to be clickable, they were not. From this point the installation was frozen.
I either had to kill the Install process from Task Manager or Reboot.
I have repeated these steps a number of times with the same results each time.
The 7 is SP1 I assume. Not too sure about this. It has been reported before and was never solved. McAfee uses IE for display purposes so check that IE is v9 in the Windows 7 machine and make sure Java is enabled. There is a threat curculating at the moment that exploits Java so it's possible it;s been disabled. Also make sure that there is an active Internet connection all during the process.
The other thought is that this may be related to the jscript corruption effecting some machines and solution number 1 in the 'Blank' link in my signature below may help. In that case the corruption resulted in only the McAfee logo showiung and no buttons at all, but you never know it may be connected.
I'll continue my search for this issue.
Message was edited by: Ex_Brit on 11/01/13 7:00:49 EST PM
Are you logged in as a user with Adminstrator rights? You have to be to install software. But I'm sure you already knew that.
Also make sure that Windows is totally up to date and that Activex is at default settings. (Click Reset in IE > Tools/ Internet Options > Advanced)
First - you're fantastic. :-) This is my 1st exprience on this forum & I had *no* expectations. Even so. *40* minutes after my posting, you responded.
This exceeded my expectations exponentially. :-) I manage a Tier3 support team for a complex Telco software product so I understand customer support.
That's the good news. :-) I can confrim everything you suggested. I ran the script in your Solution #1, etc. etc. I *had* been lazy with this particular system
and had never bothered installing SP1. But based on your response I thought it would be best to do it now. So everything is as you suggested, and
yet, the same results.
Just curious - is the screen-shot I included in my original question something that you've seen before?
No SP1? Good idea to install now as Windows 7 Gold (no SP's) is no longer supported by McAfee or Microsoft for that matter.
I think you'll find a whole flood of security patches available in Windows Update once that's installed.
Here are some tips: https://community.mcafee.com/docs/DOC-2205
Message was edited by: Ex_Brit on 11/01/13 9:37:32 EST PM
Peter offline so I will answer. Re your question I have not personally seen this but seen several posts re this happening. As far as I remember we suggested best to contact either Technical support or customer service(as it is aan installation issue). Both these links in useful links tab above. If they cannot help post back with the SR job number.
If tier 1 cannot assist you can request they escalate the issue and get a Tier2 call back.
Thanks Tony. BTW I never answered the question as to whether I'd seen that before. Yes, once with the word label but usually the window is blank apart from the McAfee logo. Maybe they aren't related.
Possibly has more to do with the fact that 7 wasn't up to date.
Hi Peter & Tony -
I wasn't clear in my last message, but after Peter's 1st response I upgraded the system in question to SP1 . . . and the issue persisted.
It sounds as if I need to contact Tech Support.
OK Richard. Yes I think that's the next logical step.
Hi I was just wondering if this problem got fixed as I am having the same problem and I have got to wait for a tier 2 call back.