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1888 Views 5 Replies Latest reply: Feb 4, 2013 9:09 PM by romardy RSS
romardy Apprentice 116 posts since
Sep 26, 2012
Currently Being Moderated

Jan 11, 2013 1:41 AM

Systems at Unmanaged state

Hi,

 

Does anyone knows how to make systems to Managed state when connected only using vpn? Updated the version of the Agent but still it shows Unmanaged state on ePo.

 

Thanks

  • Ex_Brit Volunteer Moderator 59,547 posts since
    May 6, 2004
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    1. Jan 11, 2013 6:37 AM (in response to romardy)
    Re: Systems at Unmanaged state

    Moved from Home to Business > ePO for better attention.


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  • Laszlo G Veteran 1,213 posts since
    May 23, 2007
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    2. Jan 11, 2013 8:24 AM (in response to romardy)
    Re: Systems at Unmanaged state

    Hi Romardy Barja, maybe the computer is duplicated, did you check under Lost&Found?

     

    If these computers are not duplicated then you have to check wether they can connect to ePO server through their vpn using agent-to-server port otherwise they won't be able to report properties to ePO.

  • Laszlo G Veteran 1,213 posts since
    May 23, 2007
    Currently Being Moderated
    4. Jan 14, 2013 6:33 AM (in response to romardy)
    Re: Systems at Unmanaged state

    Well, the first thing would be checking if they really can connect to ePO server. So try to collect and send properties fromone of these computers and see under its log for a line telling wether it can upload the properties package to epo server or not.

     

    If it's the same ePO server you're talking about on the other discussion then you should also check if you have enough free space on disk on ePO server.

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