"My Network" showing all connected devices has disappeared after the January 9/13 update of McAfee Security Center to version 12.1. When I click on "PC and Home Network Tools", then "My Network" there are no icons, no words, nothing but blank panels. It used to show all the connected devices with IP addresses and status but now the screen panels are blank. See screenshot.
Clicking on "About" lists the versions of McAfee Security Center (12.1); Anti-virus and Spyware; Personal Firewall; Site Advisor; Anti-Spam; Parental Controls; and QuickClean and Shredder; but no "My Network". It worked perfectly for years until this last update. My PC is running Windows XP SP3.
How do I get "My Network" working again? Thank you.
Is that the only part of SecurityCenter not showing up? Try running Virtual Techniciian to see if it finds and fixes anything. It may find things it can't fix, don't worry if it does.
If other parts of SecurityCenter are blank it mean jscript is corrupted and the fixes are linked under 'Blank' in my signature below, Usually the 1st solution does the trick.
Message was edited by: Ex_Brit - spellcheck on 11/01/13 7:41:36 EST AM
If you hit the home button are you able to return to the main screen? Does this happen every time you try to select Home Networking?
I would like to get logs from your system to help us diagnose the issue?
"My Network" is the only part of Security Center not showing up. As suggested, I ran Virtual Technician. It found one registry value not present under Security Center - Key: HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings CertificateRevocation, and fixed it. "My Network" panels are still blank.
The Virtual Technician produced two logs that are lengthy, which I copied from Internet Explorer into a .txt file but not sure how to attach it to this message. Bobofet sent me a private email requesting an email and full logs from my system to help address the problem. I have sent the McAfee Virtual Technician logs to Bobofet (I sure hope you are with McAfee).
Clicking the home button (<<) from "My Network" screen does return to the main screen. The blank panels do happen every time Home Networking is selected.
Bobofet is McAfee Support. You are in good hands.
No fix yet so uninstalled Security Center 12.1 using add/remove programs. Then ran the McAfee Removal Tool. Then went to My Account at the McAfee web site and downloaded and re-installed McAfee which installed older Security Center version 11.6. Now I can again view "My Network" showing all the connected devices.
Next step, I ran "Check for Updates" and virus definitions updated but I know there is the more recent Security Center version 12.1 but it did not download and install. Does this sound normal or should Security Center have updated to 12.1?
12.1 is still being released so it's a fifty/fifty chance you'll get it at first attempt.
I also have the same problem i have been on with mcafee support 3 nights in a row they had view control of my screen and told me everything is ok and that i need to manually type in the ip addresses of these devices so it works. then i asked about intruders how am i going to know their addresses when nothing shows up and this was with tier 2 techs. I am not that savy when it comes to computers but i'm definetly no dummy. Every thing worked just fine until this auto matic update. Please some one steer me in the right direction, its been a very fustrating situation dealing with the techs. thank you
All I can suggest is to reinstall after a clean uninstall
reboot and run
and reinstall from your account
I assume this is on 12.1 version you are having issues.
It should detect the network automaticallly and add in the address band mine did.