I have several hundret machines out of 12'000 that show the following entry in the mcafee agent log and got caught in a loop:
"The update task will be re-tried in 3 minutes because Updater is in progress."
On these machines the policies are not enforced and DAT/Engine files do not get updated.
- ePO 4.6.4
- Agent 22.214.171.12435
- VSE 126.96.36.1995
Can someone tell me how to fix this problem?
I resolved the problem. All I did was to disable all update tasks for a couple of hours and pointed the clients to the ePO server as their repository. After a while the loop did not appear anymore in the agent logs.
Now I am rebuilding the super agent repositories that were intended for these clients, as we had replication problems because the agent got stuck in a loop.
I am not shure what the exact cause of the problem was but I think it had to with the outdated repositories, the MSI installer and sheduling of the update tasks (eventhough we use randomization).