I cannot install Total Protection on my notebook.
There was an attempt with Live Chat help - a person tried to install, but failed.
In a couple of days a Tier2 person tried to install Total Protection, but also insuccessfully.
All the logs were gathered from my computer, it was on Jan 6.
What's next? How can I get Total Protection installed?
Did they give you an SR job number is so post it here and I will ping them.
Will pass it on
My tier 2.5 contact emailed
Message was edited by: Peacekeeper on 9/01/13 8:42:19 PM
I have passed this on to the Tier 2 Team, they can get back to you.
Unfortunately Karthiks is off till Monday US time. Hope they (Tier2 ) contacts you before then.
Now I know why Total Protection could not install on my computer - the problem name was "Windows 7 Network Connections empty folder"
The key was wrong:
Solved by deleting
The same installtion problem was with Kaspersky, but they replied in 3-5 days, and their behaviour was predictable. Finally we came to driver installtion problem, and next I found that connections were not editable. Then I've got help from local forum, and installed Kaspersky...