8 Replies Latest reply on Jan 22, 2013 12:54 PM by Neriton Djonne

    Installation Incomplete - Just give some ideias how to fix.

      Hello you!!!

       

      I got the "Installation Incomplete" on many client computers.

      And It's was easy to solved before, but now I tried with 4 client and nothing that I did solved.

       

      I follow the UOL procedures technicians but nothing helped.

       

      Just give me some ideia to use.

       

      Alredy Done :
      Malware Bytes Scan
      CHKDSK
      Ccleaner
      Msconfig disabled stuffs
      Combofix
      Update I.E (9)
      MCPR
      MCPREINSTALL

       

      So any advice?

        • 1. Re: Installation Incomplete - Just give some ideias how to fix.

          Neriton Djonne,

           

          We need logs to investigate on this issue

           

          If the PC is Windows XP go to below location and get me the text doc names first

           

          Enable the hidden files and folders using the below link

          http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/w in_fcab_show_file_extensions.mspx?mfr=true

           

          Navigate to c:\Documents and Settings\All Users\Application Data\mcafee\Mclogs\Mcinst

           

          If the PC is Windows vista OR 7 OR  8 go to below location and get me the text doc names first

           

          Enable the hidden files and folders using the below link

          http://windows.microsoft.com/en-IN/windows7/Show-hidden-files

           

          Navigate to C:\Program data\McAfee\Mclogs

          1 of 1 people found this helpful
          • 2. Re: Installation Incomplete - Just give some ideias how to fix.

            karthiks @ Thank you very Much for help me...

             

            This is the logs I found on my client computer :

            If necessary something else, let me know.

             

            Common000.log :

             

            "

            12/11/2012 08:02:28 PM [mscLI.inf, MSC] -- (Error) ..There was some error in installation. Cleaning up all entries previously created under appid MSC

            12/11/2012 08:42:09 PM [mscLI.inf, MSC] -- (Error) ..There was some error in installation. Cleaning up all entries previously created under appid MSC

            12/13/2012 06:27:34 PM [mscLI.inf, MSC] -- (Error) ..There was some error in installation. Cleaning up all entries previously created under appid MSC

            12/13/2012 08:45:53 PM [mscLI.inf, MSC] -- (Error) ..There was some error in installation. Cleaning up all entries previously created under appid MSC

            12/13/2012 09:32:04 PM [mscLI.inf, MSC] -- (Error) ..There was some error in installation. Cleaning up all entries previously created under appid MSC

            12/13/2012 10:10:42 PM [mscLI.inf, MSC] -- (Error) ..There was some error in installation. Cleaning up all entries previously created under appid MSC

            12/18/2012 08:54:36 PM [mscLI.inf, MSC] -- (Error) ..There was some error in installation. Cleaning up all entries previously created under appid MSC

            12/20/2012 11:54:47 PM [mscLI.inf, MSC] -- (Error) ..There was some error in installation. Cleaning up all entries previously created under appid MSC

            12/26/2012 09:00:49 PM [mscLI.inf, MSC] -- (Error) ..There was some error in installation. Cleaning up all entries previously created under appid MSC

            "

             

            mscLD.inf000.log

             

            "

            12/13/2012 10:10:07 PM [MSC] -- (Error) ..Directory C:\Arquivos de programas\McAfee\Temp\qxz59 already exists.  Trying a different temp folder

            12/18/2012 08:54:31 PM [MSC] -- (Error) ..Directory C:\Arquivos de programas\McAfee\Temp\qxz66 already exists.  Trying a different temp folder

             

            "

             

            mscLI.inf000.log

             

            "

            12/11/2012 08:02:28 PM [MSC] -- (Error) ..There was some error (1603) during installation. Directly deleting the temporary folder C:\ARQUIV~1\McAfee\Temp\qxz50 since we wont be needing it anyway

            12/11/2012 08:42:09 PM [MSC] -- (Error) ..There was some error (1603) during installation. Directly deleting the temporary folder C:\ARQUIV~1\McAfee\Temp\qxz8D since we wont be needing it anyway

            12/13/2012 06:27:34 PM [MSC] -- (Error) ..There was some error (1603) during installation. Directly deleting the temporary folder C:\ARQUIV~1\McAfee\Temp\qxz25 since we wont be needing it anyway

            12/13/2012 08:45:53 PM [MSC] -- (Error) ..There was some error (1603) during installation. Directly deleting the temporary folder C:\ARQUIV~1\McAfee\Temp\qxz2B since we wont be needing it anyway

            12/13/2012 09:32:04 PM [MSC] -- (Error) ..There was some error (1603) during installation. Directly deleting the temporary folder C:\ARQUIV~1\McAfee\Temp\qxzA5 since we wont be needing it anyway

            12/13/2012 10:10:42 PM [MSC] -- (Error) ..There was some error (1603) during installation. Directly deleting the temporary folder C:\ARQUIV~1\McAfee\Temp\qxz52 since we wont be needing it anyway

            12/18/2012 08:54:36 PM [MSC] -- (Error) ..There was some error (1603) during installation. Directly deleting the temporary folder C:\ARQUIV~1\McAfee\Temp\qxz5D since we wont be needing it anyway

            12/20/2012 11:54:46 PM [MSC] -- (Error) ..There was some error (1603) during installation. Directly deleting the temporary folder C:\ARQUIV~1\McAfee\Temp\qxz6 since we wont be needing it anyway

            12/26/2012 09:00:48 PM [MSC] -- (Error) ..There was some error (1603) during installation. Directly deleting the temporary folder C:\ARQUIV~1\McAfee\Temp\qxz29E since we wont be needing it anyway

             

            "

             

            SharedCRT32.inf000.log

             

            "

            12/11/2012 08:02:28 PM [MSC] -- (Error) ..Executable C:\ARQUIV~1\McAfee\Temp\qxz50\CRTInstaller.exe execution failed. Return code: 1. Trigger full install failure

            12/11/2012 08:02:28 PM [MSC] -- (Error) ..There was some error (87) during installation. Directly deleting the temporary folder C:\ARQUIV~1\McAfee\Temp\qxz50 since we wont be needing it anyway

            12/11/2012 08:42:08 PM [MSC] -- (Error) ..Executable C:\ARQUIV~1\McAfee\Temp\qxz8D\CRTInstaller.exe execution failed. Return code: 1. Trigger full install failure

            12/11/2012 08:42:08 PM [MSC] -- (Error) ..There was some error (87) during installation. Directly deleting the temporary folder C:\ARQUIV~1\McAfee\Temp\qxz8D since we wont be needing it anyway

            12/13/2012 06:27:34 PM [MSC] -- (Error) ..Executable C:\ARQUIV~1\McAfee\Temp\qxz25\CRTInstaller.exe execution failed. Return code: 1. Trigger full install failure

            12/13/2012 06:27:34 PM [MSC] -- (Error) ..There was some error (87) during installation. Directly deleting the temporary folder C:\ARQUIV~1\McAfee\Temp\qxz25 since we wont be needing it anyway

            12/13/2012 08:45:52 PM [MSC] -- (Error) ..Executable C:\ARQUIV~1\McAfee\Temp\qxz2B\CRTInstaller.exe execution failed. Return code: 1. Trigger full install failure

            12/13/2012 08:45:52 PM [MSC] -- (Error) ..There was some error (87) during installation. Directly deleting the temporary folder C:\ARQUIV~1\McAfee\Temp\qxz2B since we wont be needing it anyway

            12/13/2012 09:32:04 PM [MSC] -- (Error) ..Executable C:\ARQUIV~1\McAfee\Temp\qxzA5\CRTInstaller.exe execution failed. Return code: 1. Trigger full install failure

            12/13/2012 09:32:04 PM [MSC] -- (Error) ..There was some error (87) during installation. Directly deleting the temporary folder C:\ARQUIV~1\McAfee\Temp\qxzA5 since we wont be needing it anyway

            12/13/2012 10:10:41 PM [MSC] -- (Error) ..Executable C:\ARQUIV~1\McAfee\Temp\qxz52\CRTInstaller.exe execution failed. Return code: 1. Trigger full install failure

            12/13/2012 10:10:41 PM [MSC] -- (Error) ..There was some error (87) during installation. Directly deleting the temporary folder C:\ARQUIV~1\McAfee\Temp\qxz52 since we wont be needing it anyway

            12/18/2012 08:54:35 PM [MSC] -- (Error) ..Executable C:\ARQUIV~1\McAfee\Temp\qxz5D\CRTInstaller.exe execution failed. Return code: 1. Trigger full install failure

            12/18/2012 08:54:35 PM [MSC] -- (Error) ..There was some error (87) during installation. Directly deleting the temporary folder C:\ARQUIV~1\McAfee\Temp\qxz5D since we wont be needing it anyway

            12/20/2012 11:54:46 PM [MSC] -- (Error) ..Executable C:\ARQUIV~1\McAfee\Temp\qxz6\CRTInstaller.exe execution failed. Return code: 1. Trigger full install failure

            12/20/2012 11:54:46 PM [MSC] -- (Error) ..There was some error (87) during installation. Directly deleting the temporary folder C:\ARQUIV~1\McAfee\Temp\qxz6 since we wont be needing it anyway

            12/26/2012 09:00:48 PM [MSC] -- (Error) ..Executable C:\ARQUIV~1\McAfee\Temp\qxz29E\CRTInstaller.exe execution failed. Return code: 1. Trigger full install failure

            12/26/2012 09:00:48 PM [MSC] -- (Error) ..There was some error (87) during installation. Directly deleting the temporary folder C:\ARQUIV~1\McAfee\Temp\qxz29E since we wont be needing it anyway

             

            "

            • 3. Re: Installation Incomplete - Just give some ideias how to fix.

              Please let me know your Operating system details and your internet connection type.

               

              Also check you have any program named “Microsoft Visual C++ Redistributable package 10.x.. ” in your uninstall a program list

              1 of 1 people found this helpful
              • 4. Re: Installation Incomplete - Just give some ideias how to fix.

                Windows XP PRO (PT BR)
                SP3

                Good Internet

                4MB/s

                 

                 

                 

                I'll check about "microsft visual"

                i'll Let you know when I got the information.

                 

                Message was edited by: neritondjonne on 1/9/13 2:48:10 PM CST
                • 5. Re: Installation Incomplete - Just give some ideias how to fix.

                  There :

                  Windows XP SP3 PRO

                   

                  Microsoft Visual C++ 2005 ATL update kb973923 - x86 8.0.50727.4053
                  Microsoft Visual C++ 2005 Redistributable
                  Microsoft Visual C++ 2008 Redistributable - KB2467174 -x86 9.0.30729.5570

                  Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022

                  Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17

                  Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148

                  Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161

                   

                  Hope can help me!!!

                   

                  Thank you very much!!!

                  • 6. Re: Installation Incomplete - Just give some ideias how to fix.

                    Hello there.

                     

                    When karthiks talk about "Microsoft Visual C++" I realized, well why not uninstall and install again? Or install in computers of my clients who has not installed.

                    Well, When I tried to uninstall in the fisrt "test" it's shows me "Windows Installer Error" well well...

                     

                    So I downloaded "Windows installer 4.5" and it's fixed the problema.

                    Mcafee was successful installed.

                    Testes in 3 cases with sucess.

                     

                    But in one case I could not even repair "windows installer" it's keeps with errors even after installed Windows installer 4.5 and after Microsoft Fix.

                     

                    So with help of karthiks I found the help.

                     

                    I'm only sad no one reply anymore

                     

                    But many thanks for everything.

                    1 of 1 people found this helpful
                    • 7. Re: Installation Incomplete - Just give some ideias how to fix.

                      What is the error, could you please post the screen shot for better attention

                       

                      Message was edited by: karthiks on 1/22/13 8:23:16 AM CST
                      • 8. Re: Installation Incomplete - Just give some ideias how to fix.

                        karthiks,

                        First of all, thank very much for your attention, it's helped me a lot to solve the problem.

                         

                        The problema was alredy solved.

                        I was tired to get "incomplete installation" and couldn't sove before, so this is the reason I came here.

                        When you talk about  "Microsoft  Visual C++" I tried to uninstall it and install again so when I did I got "Windows Installer Service could not be accessed" so I installed  "windows installer 4.5" and after that I reinstall Microsoft Visual.

                        So mcafee installed was successful.

                         

                        I got many "Installation Incomplete" with my clients, sometimes it's easy to solve, I just use MCPR, MCPREINSTALL and CCLEANER so it's enough.
                        But recently i couldn't fix this problema, only with a few client's ( 6 of then ) Yesterday I just tried to uninstall Microsoft Visual ( and got windows installer error ) So just sent Windows install 4.5 and after that I did nothing else, just install mcafee and it's works.

                         

                        Only 1 case I couldn't fix "Windows installer" even installing windows installer 4.5. Tried microsoft FIX, REG etc

                        My client give up.

                         

                        Well,

                        Thank you again

                         

                        And SORRY FOR BAD ENGLISH!!!!

                         

                        I work hard everyday to make MCAFEE running many Brasilian computers.

                        I have it installed in 5 computers ( 2 fisical and 3 virtual machine ) to make test.


                        I do also work with Family Protection.

                         

                         

                        Neriton Djonne Lopes Garcia

                        UOL - Support